Conflict and Negotiation Assessment 2

Conflict and Negotiation Assessment 2

Section A

Conflict
A conflict is difference of ideas or disagreements in between
people or parties regarding any topic. It may arise due to
misunderstanding or any other reason.

Traditional, human relations and interactionist views of
conflict
Traditional- In this, all conflicts were viewed as bad and poor. People resist
getting involved in conflicts. It was treated as violence, destruction, etc. In
traditional view, conflicts occurred due to poor communication, lack of trust
among people, etc.
Human relations- In this point of view, conflicts are considered as the natural
phenomenon. Thus, it cannot be eliminated from the organisation. Here,
conflicts are viewed in a positive way
Interactionist – It is a view point in which conflict not only helps in
motivating employees but also forces them to perform effectively