Conflict & Negotiation

ASSESSMENT 2

Summary of case study
This case study reflects on the incident that took place between two employees who were
working in same company. It shows that how an existing employee can influence new
employee. This is the reason why new join do not trust them. Also, it is described in case
study that it is important to develop strong policies so that organisational culture is not
affected. Also, employee behaviour must be observed so that issues can be discussed with
them.

Approach used
For case study interest based approach can be used. It will allow both of them to discuss
issue with one another. This approach will help in identifying interest of both parties. With
this relation between them can be improved.

Third party negotiator
Ombudsman is a consultant third party negotiator. It is because he is trying to develop an
informal relationship between Tim and Laura. Thus, he starts giving advise to Laura that
she must once talk with Tim.

Advised given
I would have told Laura to go and complain it to the director so that Tim can get the
punishment for this. If Laura have not complained it about then Tim might do this with
another office employee.

THANK YOU