This document appears to be a conflict resolution proposal by Dawn Stanford for CBSA. The purpose of the proposal is to address issues of conflict resolution between staff members and to suggest that conflict resolution should be introduced during initial staff inductions, rather than when conflict occurs. The proposal suggests that staff members in conflict resolution situations will require training in this area. Information for the proposal was gathered from a specific situation involving two staff members, John and Julie, and their aggressive interaction. Key stakeholders were consulted, including John, Julie, Monica, Pat, and an HR representative. The proposal identifies workplace limitations, including a lack of training for employees in conflict resolution and silos in the workplace. The proposal suggests solutions to these limitations, including ensuring that all employees are trained in conflict resolution at the expense of the company and organizing conflict resolution strategies in relation to silos in the workplace. Is there anything specific you would like me to summarize further?