The Schwarz Group Consultancy Report (Schwartz Group)

Running head: CONSULTANCY REPORT
Consultancy Report
(Schwartz Group)
Name of the student:
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Author Note

CONSULTANCY REPORT
1
Executive summary
The Schwartz Group is mainly involved in providing service related to insurance. Their main
divisions ate corporate and domestic. The later one employs five hundred employees and most of
them works at call centers at West London. Moreover, they have been delivering life insurance,
home and cars in the form of products. Besides they have been undertaking sales or outgoing and
effective customer service of different incoming calls. Apart from that, there are huge amount of
operations with core concentration on different efficiencies, essential target meetings and findings
measurable paths for satisfying customers. The following study evaluates a forthcoming board
meetings and investigating employee and the diversity engagement. Besides, diversity at workplace
leads all the staffs to experience acceptance and then getting valued. Since their staffs have been
feeling so, they are seen to be happy at their workplace. Moreover, the have been staying there for
prolonged time. As a result of that, the organizations with higher level of diversity show lesser rates
of their turnover. Employee engagement take place to the extent until their employees are passionate
about their activities and the get committed to business. In this report, at first diversity is been
understood for assessing idea of diversity. Apart from that, the effective benefits originating from
the adopting diversity strategy is examined here. Apart from that, the employee engagement is also
demonstrated in this analysis. The key dimensions are also explained. Effective business benefits
originating from implementation of measures of various employee engagement is also understood
from this study.

CONSULTANCY REPORT
2
Table of Contents
Introduction:..........................................................................................................................................3
Section A: Diversity:.............................................................................................................................4
Understanding the concept:...............................................................................................................4
Discussion on benefits:......................................................................................................................4
Recommendations for implementing of diversity in business:..........................................................5
Section B: Engagement:........................................................................................................................6
Demonstrating the concept:...............................................................................................................6
Business benefits coming out from adopting the strategy of employee engagement:.......................7
Practical recommendations to deploy engagement strategy:.............................................................8
Conclusion:..........................................................................................................................................10
References:..........................................................................................................................................11

CONSULTANCY REPORT
3
Introduction:
The primary business of Schwartz Group is to deliver insurance services. This has a two
primary divisions that are domestic and corporate. The domestic division has been employing five
hundred people. Maximum of them has been working at the call centers at Ealing situated at West
London. They have been providing life insurance, home and cars products and undertaking the sales
or outgoing and customer service of incoming calls. There are large volume of operations having
focus on the efficiencies, target meetings and satisfaction of customers. The report is prepared for a
forthcoming board meetings and demonstrating employee and diversity engagement. The diversity at
workplace results every staffs to experience the acceptance and getting valued. As the staffs feel so,
they are glad at the workplace and remain for prolonged time in the organization. Due to that, the
organizations having higher diversity at workplace possess lesser rates of turnover. Here, the
employee engagement occurs to the extent till the staffs feel to be passionate regarding their tasks
and get committed to organization. Thus they put discretionary efforts to their activities. The
employee engagement is never similar to employee satisfaction. This just denotes the extent one is
happy and contenting the staffs are. Firstly the diversity is understood to explain the idea of
diversity. Here, potential benefits coming out from adopting diversity strategy is demonstrated.
Next, practical recommendations are to be made for deploying diversity at the organization. After
that the engagement is explained in the study. For this, the idea is explained with key dimensions.
Further, the potential business benefits from adopting the strategy of employee engagement is
discussed. Moreover, practical recommendations are provided for the deployment of engagement
strategy. This involves understanding of employee voices, development and training, managing
performance and wellbeing of staffs.