1 CONSULTANCY REPORT Executive summary The charity is a non –profit organization that seeks to relieve the misery of a particular social problem while philanthropy tries to address the root cause of the problem. This study will shed light on the Animal Welfare is a nationwide agency focusing on small animal and wildlife rescue, recovery, and rehoming which managed two midland sites where small animals (e.g., hamsters, cats, rats, dogs, foxes, hedgehogs, birds) are housed, found injured or lost in the forest. Animal Welfare works towards three priorities that include rehabilitation of sick and disabled animals; rehoming or releasing animals; and improving animal and wildlife awareness through educational programmes. Animal Treatment is supported by private and public sponsors. The issues with Animal Care has been depicted in the study which includes low funding which leads to financial challenge, decreased retention rate and high work pressure on the existing employees. This again leads to job burnout. A literature review has been done that supports the study. A formulation and intervention has been provided a long with that recommendation has been given. The study concludes with a study on further intervention that can be done on Animal Care to enhance the situation.
2 CONSULTANCY REPORT Introduction A charity or charity is a non-profit organization whose prime aims are fundraising and social well-being (e.g., educational, religious, or other programs that support the public interest or the common good). The charity aims at alleviating the suffering of a specific social problem, while philanthropy seeks to resolve the root cause of the problem. Animal Care is a national organization focussing on the rehabilitation, treatment and rehoming of small animals and wildlife. They run two sites in the midlands where small animals (e.g., hamsters, cats, rodents, dogs, foxes, hedgehogs, birds) are kept that have been found wounded or abandoned in the wild. Animal welfare is the treatment of animals that are not human. Formal animal welfare requirements differ across contexts but are often discussed by animal rights organizations, politicians and academics. Science of animal welfare uses indicators such as lifespan, illness, immunosuppression, behavior, metabolism, and reproduction, although there is controversy about which of these best indicates animal welfare. Gratitude for animal care is often focused on the assumption that non-human animals are vulnerable and that their well- being or suffering should be taken into consideration, especially when they are under the care of humans. Animal Care work towards three goals: i) promoting the rehabilitation of injured and disabled animals; (ii) rehoming or releasing animals; and (iii) raising awareness of animals and wildlife through educational programs. Private and public sponsors drive animal Care. Additionally, a charity shop is operated by selling donated items to raise money for their programs. Animal welfare hires nearly 100 people in various handling of animals and for roles of the stage such as administration, executives, positions in civic engagement and recruitment, farm staff, shop executives and a small sustaining team. Animal Care remains operational throughout the year and to handle the work pressure 120 volunteers are being introduced to the team to support their work. Along with maintaining the goals, the charitable
3 CONSULTANCY REPORT organizations face many other issues while delivering treatment to the animals. The whole focus of Animal Care is to clarify where and how their "wellbeing program" should set priorities. The aim and the objectives of the project have also been discussed, which are as: Studycurrentconcernsagainstcurrentstudiesinpsychologicaland occupational health Identifying problem areas that need to be resolved and recognizing what animaltreatmentneedstobeintroducedtoinstigateamoreproactive approach, as well as resolving current issues Make specific guidelines and suggestions for steps This study will focus on the expertise in presenting a system based on proof, recognizing the need to create an optimistic and inclusive public picture to find a solution and collaborate with Animal Care and provide a short, high-level project plan on how the proposed initiatives would run side by side and/or sequentially. Analysis of the issues Non-profit organizations are influenced by their mission, context, scale, program objectives, and culture in a specific way. From laws to sales, personnel issues to the recruitment of leaders, non-profits face a variety of obstacles as they look to improve. The company leaders share a shared purpose of advancing the goal of their company. Leaders must recognize where their company stands on objective performance metrics concerning their peers to move forward development. The study shows, across the board, that upper- midrange companies are facing more severe obstacles than their smaller and larger peers. One of the issues that have been identified is the high incidence of mental health problems and general well-being in the charity sector has been widely documented in the media. Financing challenges, with costs rising, is another issue. The decreased funding means that Animal Care has delayed pay increases and promotions, which is a source of resentment because salaries
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4 CONSULTANCY REPORT are smaller than comparable jobs in both the private and public sectors. Reduced levels of government and business support meant that many organizations, including Animal Care, needed to implement cost-cutting measures. Cost-cutting steps can include , closing facilities , reducing employee wages, laying off workers, reducing employee wages, simplifying the supply chain, making the office smaller or moving to a building or location that is less costly, reducing or elimination of specialized services outside, such as suppliers and advertising agencies etc. another issue that has been pointed out is the reduction of local animal welfare team by the local council. Most cases formerly treated by the local authority are now being turned over to Animal Care and the caseload for Animal Care is growing considerably. On a survey, it has been found that many in the positions of animal care feel extremely exhausted and burned out, as they have too many works much longer than expected. Poor satisfaction of work-life harmony is another prime issue thus decreasing employee retention (Cloutieret al.2015). Thus, work discontent among the staff causes and low morale at work is highly undesirable (Shabanet al.2017). Additionally, animal handlers who have to rescue and retrieve animals must travel greater geographical distances and deal with more incidents, through both the volume of service and the amount of time spent at service. Full-time workers spend most of their waking hours at work. They want to feel safe, comfortable and valued in their place and deserve it. Poor management in place leads to dissatisfaction which is identified as a major issue. For all these issues, the turnover rate has risen, and the former employees are getting employed in the private sector. A high turnover rate can contribute to low morale for employees. Lower efficiency and sub-par quality of work may result from a disturbance in day-to-day operations due to a low overall number of workers or inexperienced staff without complete training (Wandner, 2015). Outline of relevant literature and evidence
5 CONSULTANCY REPORT According to Harvey et al. (2017), the objective of this article is to undertake the first thorough systematic meta-review of the evidence attributing research with the creation of severe mental health issues, specifically , anxiety, depression and/or work-related stress, and to explore how the established risk factors might be interrelated. PsychInfo, MEDLINE, Cochrane Collaboration, Embase, and grey literature repositories have been regularly scanned for assessments of work-based risk factors for serious mental health problems A longitudinal reviewfound that12 job-relatedriskfactorswithsufficientlevelsof evidencewere recognized for association with higher rates of serious mental health problems; high demand for jobs, low job management, reduced social support in the workplace, ERI, Low structure, weak social equity, social change, job instability, transient employment status. A few of the factors found in this meta-review are the evaluation of multiple structures, Providing a lower probability of upstream latent variables accounting for any associations between work and mental illness. According to the study byPharoah, Chapman and Choudhury, (2014),the Foundation has noticed a decrease in the number of applications for funding from the North East in recent years, given the need in the region. The study had four strands to ensure a clear image of current funding problems, consisting of an analysis of existing studies; a 20-minute telephone survey of 182 organizations; subsequent interviews with a representative sample of 22 survey participants; and complete interviews with senior employees in nine NE area voluntary and public sector agencies. The study centered on organizations with incomes below £ 3million a year, operating in government, youth, or healthcare frontline areas. Issues impacting demand for NE funding are declining or inadequate sources of funding, decreased funding ability due to budget cuts, low expectations or ambitions, a more dynamic statutory funding system such as welfare are highly open to new public and private suppliers, lack of access to sufficient business information or support for critical organizational adjustments and changes. 44% of
6 CONSULTANCY REPORT organizations state they have suffered a reduction in the tools available for income generation and fundraising at a time of significant al in the funding climate. Financial constraints and operating infrastructure prioritization may also explain low rates of applications for funding (Alexandridis and Hasan, 2016). The study byAngrave and Charlwood (2015)aims to establish whether a decrease in subjectivewell-being iscorrelatedWith long hours of service, underemploymentand overwork. The results indicate that there is no direct effect on subjective well-being for long hours of work, but are correlated with lower subjective well-being in line with a person – environment-fit hypothesis, both over-employment and underwork.Furthermore, for those who work the most long hours, over-employment is more likely. Generally, over-employment and underemployment is short which is associated with length of the subjective well-being penalty, but the levels of subjective well-being remain depressed for those who remain over- employed for more than two years. Results indicate that the incidence of long hours of work are reduced by state and organizational policies likely to aggregate wellness rates. Burnoutisapsychologicalconditionoffatigue,frustrationandinefficiency encountered in response to chronic stress at work (Lambert, Barton-Bellessaand Hogan, 2015). Animal care workers in the medical, animal shelter and management industries are deemed at risk because of a variety of stress-related disorders caused by their work. Studies say that caring for ill, dying and wounded animals, exposure to incidents of animal cruelty (e.g., neglect and abuse), combined with traumatized consolingand mourning owners, may have adverse impact on animal carers 'health. The intent of this paper by Rohlf (2018) is to conduct a comprehensive review of literature on occupational stress and compassionate fatigue intervention programs in animal care practitioners to provide recommendations for best practice. Analysis says that in the profession of animal care, workplace stress is highly prevalent,only4studiestestingtherapeuticapproacheshavebeenreportedinthis
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7 CONSULTANCY REPORT community.The author suggests that supervisors in the animal care professionals and mental health practitioners borrow fromresearch carried out in other areas to carry out therapeutic procedures before a solid database is built in the animal care profession. Thus, services that combine coping skills, psychoeducation, training and relaxation into a cognitive-behavioral system with possible treatment-based approaches that offer a valuable starting point for prospectivementalhealthprofessionals,supervisors,and/oranimalcaremanagersto participate. Formulation of solution and intervention Pet hoarding has been considered a major issue for more than a century by animal welfare and law enforcement professionals. However, over the last decade, it was only accepted as a sign of mental illness. Many keepers of animals fall prey to their good intentions and end up emotionally drained, socially isolated and separated from family and friends. The addition of hoarding disorder may contribute to higher use of "mental health" or "problem solving" tribunalstoresolveanimalhoardingratherthantraditionalanimalcrueltycriminal proceedings (Webber, and Fendt-Newlin, 2017). For this condition,relapse prevention is said to be the appropriate treatment model, a cognitive-behavioral strategy to recognize and avoid high-risk circumstances typically applicable to obsessive-compulsive behavior, drug abuse, and sexual offense. Another form of action that can be an effective response to cases of animal husbandry is harm mitigation or harm minimization (Lockwood,2018). Few interventions as follows: Translate research findings into public health policies, clinical practice, and service delivery mechanisms for cost-effective preventive strategies Increase global, technical and political information about progress and the importance of prevention and promotion of mental health Moves clinical practice toward risk-oriented identification and response
8 CONSULTANCY REPORT Provide strategies tailored to reduce the effect of risk factors for each developmental stage Encourage multi-disciplinary and multi-level approaches (psychological, financial, family and legal) Promoting healthy lifestyles including diet and exercise Efforts to avoid burnout concentrated primarily on teaching people how to boost their self- esteem and tackle their tension. Efficiently managing stress and avoiding burnout involves a holistic approach by developing a structured program of preparation, instruction, supervision, and ongoing support in addition to individual work. Managers should follow a three-step approach to achieve an acceptable level of stress at their organizations: Step 1: Think about stress, Step 2: create your stress reduction plan and Step 3: set up a structured instruction, preparation, monitoring, and support program within your organization. Employee workplace burnout has always been a problem to be confronted by employers, but today's workers report being more overworked, depressed, and unhappy than ever. Few steps to go through it are: Improve job satisfaction Increase personal engagement Provide purpose Consider reducing the workload. Recommendation One of the prime issues of this organization is cost-cutting as the government does not provide proper funding (Reheul,Van Caneghem and Verbruggen, 2014). This cost-cutting leads to laying off employees, reducing employee pay; thus, these leads to stress on existing
9 CONSULTANCY REPORT employees and job burn out (Dreisonet al.2018). The organization needs to increase its funds from any other sources and a proper management skill needs to be implemented, so job dissatisfaction does not arise among the employers (Heponiemiet al. 2014). Shift-based working hours can be incorporated to reduce the stress level of the employees. Recruitment o more volunteers can enhance the situation (Thomas, 2016). If a shift based system is incorporated, the employees will be eligible for short working hours, thus reducing their stresslevelsandincreasingjobsatisfaction(Pattersonetal.2018).Alongwiththat participating in consultation activities, training programs will enhance the situation. Clear and good communication between the employees and the service providers can decrease the turnoverrates.ThreetechniquesthatcanenhancethesituationofAnimalCareif implemented are: An Effective Hiring strategy Compensation and Benefit Packages Appreciation and Rewards Along with this, a positive work environment increased employee engagement, develop skills and potential through any training program that contribute to job satisfaction.Appreciation, mementos should be provided to the eligible employees every quarter (Policy,2016). The organization employee welfare association should approach some recognized lawyer for Pro Bono ( handling the grave situation for the public good without any monetary return) who is ready to resolve the matter in philanthropic thought (Juergens and Galatowitsch, 2016). Conclusion and next steps From this essay, it can be concluded that non-profit organizations are affected in a specific way by their mission, meaning, size, program goals and culture. Animal Care is a nationwide charity that focuses on small animals and wildlife rehabilitation, recovery and rehoming. Animal Care works towards three targets that facilitate the recovery of animals
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10 CONSULTANCY REPORT who are hurt and damaged, rehoming or releasing animals and increasing animal and wildlife awareness through educational programs. This research focused on skills in presenting a proof-based method, understanding the need to build a positive and inclusive public image to find a solution and work with Animal Care and offering a brief, high-level project plan on how the proposals proposed will run side by side and/or sequentially. Few issues have been detected that prevail in Animal Care. The high prevalence of mental health and welfare issues in the charity sector has been widely reported in the media, financing problems, and rising costs, low funding, diminished government and business funding, increased cost-cutting has become. A vivid study has been done on a literature review which shows that work pressure increases the stress level and deteriorates mental health conditions. A study says that a decline in subjective health is associated with long hours of work, over-employment and underemployment. After analyzing the literature review, the formulation of the solution and the intervention have been provided. A recommendation has been provided to enhance the situation of Animal Care. Relevant tools and techniques have been provided that will help to overcome the drastic situation of the organization.
11 CONSULTANCY REPORT References Lockwood, R., 2018. Animal hoarding: The challenge for mental health, law enforcement, and animal welfare professionals.Behavioral sciences & the law,36(6), pp.698-716. Harvey, S.B., Modini, M., Joyce, S., Milligan-Saville, J.S., Tan, L., Mykletun, A., Bryant, R.A., Christensen, H. and Mitchell, P.B., 2017. Can work make you mentally ill? A systematicmeta-reviewofwork-relatedriskfactorsforcommonmentalhealth problems.Occup Environ Med,74(4), pp.301-310. Pharoah, C., Chapman, T. and Choudhury, R., 2014. An insight into the future of charity funding in the North East. Angrave, D. and Charlwood, A., 2015. What is the relationship between long working hours, over-employment,under-employment,andthesubjectivewell-beingofworkers? Longitudinal evidence from the UK.Human Relations,68(9), pp.1491-1515. Rohlf, V.I., 2018. Interventions for occupational stress and compassion fatigue in animal care professionals—A systematic review.Traumatology,24(3), p.186. Reheul, A.M., Van Caneghem, T. and Verbruggen, S., 2014. Financial reporting lags in the non-profit sector: An empirical analysis.Voluntas: International Journal of Voluntary and Nonprofit Organizations,25(2), pp.352-377. Basri H. Views on the Issue of Accountability in Non-Profit Organizations. Malaysian Management Journal. 2020 Mar 1;14:49-60. Heponiemi, T., Kouvonen, A., Virtanen, M., Vänskä, J. and Elovainio, M., 2014. The prospective effects of workplace violence on physicians’ job satisfaction and turnover intentions: the buffering effect of job control.BMC health services research,14(1), p.19. Cloutier, O., Felusiak, L., Hill, C. and Pemberton-Jones, E.J., 2015. The Importance of Developing Strategies for Employee Retention.Journal of Leadership, Accountability & Ethics,12(2).
12 CONSULTANCY REPORT Thomas, T., 2016. Improving Volunteer Engagement: Results of a Staff Needs Assessment at a Community Based Organization. Webber, M. and Fendt-Newlin, M., 2017. A review of social participation interventions for people with mental health problems.Social psychiatry and psychiatric epidemiology,52(4), pp.369-380. Alexandridis, A. and Hasan, M.S., 2016. Global Financial Crisis and Multiscale Systematic Risk: Evidence from Selected European Markets. Wandner, S.A., 2015. The future of the public workforce system in a time of dwindling resources.Transforming US workforce development policies for the 21st century, pp.129-166. Shaban, O.S., Al-Zubi, Z., Ali, N. and Alqotaish, A., 2017. The Effect of Low Morale and MotivationonEmployees’Productivity&CompetitivenessinJordanianIndustrial Companies.International Business Research,10(7), pp.1-7. Lambert,E.G.,Barton-Bellessa,S.M.andHogan,N.L.,2015.Theconsequencesof emotional burnout among correctional staff.Sage Open,5(2), p.2158244015590444. Seaward, B.L., 2017.Managing stress. Jones & Bartlett Learning. Patterson, P.D., Runyon, M.S., Higgins, J.S., Weaver, M.D., Teasley, E.M., Kroemer, A.J., Matthews, M.E., Curtis, B.R., Flickinger, K.L., Xun, X. and Bizhanova, Z., 2018. Shorter versus longer shift durations to mitigate fatigue and fatigue-related risks in emergency medicalservicespersonnel and related shift workers: a systematic review.Prehospital Emergency Care,22(sup1), pp.28-36. Dreison, K.C., Luther, L., Bonfils, K.A., Sliter, M.T., McGrew, J.H. and Salyers, M.P., 2018. Jobburnoutinmentalhealthproviders:Ameta-analysisof 35yearsofintervention research.Journal of occupational health psychology,23(1), p.18. Policy, B., 2016. COMMUNITY STEWARDSHIP AWARDS PROGRAM.Policy,2(2014), p.11.
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