Effects of Consumer Legislation on Market : Report

Consumer Law

Table of Contents
INTRODUCTION...........................................................................................................................3
Changes in consumer legislation 2015........................................................................................3
Goods..........................................................................................................................................4
Digital content.............................................................................................................................5
Service.........................................................................................................................................6
Effect of pre-contractual information..........................................................................................6
Unfair contractual terms..............................................................................................................6
Alternative dispute resolution.....................................................................................................7
Inclusion of notice.......................................................................................................................7
Application..................................................................................................................................7
Punishment provision..................................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
The consumer law secured the interest of buyer from unfair practice. Further, in this
legislation, right and duty is fixed during course of work. In previous years, Consumer protection
act 1979 has been followed by UK for purpose of securing the interest of purchaser. Further, in
present time period, many revolutions comes in force which modified provision for securing the
consumer interest 1. It is because UK has adopte changes linked to digital and services which
have direct impact on consumer. Therefore, amendment in consumer legislation is required for
protect to consumer's interest. This report consists of discussion on the effects on consumer
market that arise from changes in consumer legislation. Apart from this, it also comprises of the
amendment of some provision for the purpose of providing proper justice to patron.
Changes in consumer legislation 2015
The new legislation is the more complicated than the old one 2. It is because it covers 8
legislations into one place for purpose of making consumer better informed and protected when
buying goods and services.
Changes in consumer rights
Most of the rights of consumers remain the same as Consumer Act 1979. Some changes
have been made in consumer legislation which are given below:
 Right to refund within 30 days for faulty products.
 Right to questioning for unfair term, condition and cost. Along with this, it protected
from small print term 3.
CRA applied to contract and notice between a trader and consumer. Further, it covers good,
service and digital content. Therefore, CRA is in three parts and deals with:
 Consumer contract for goods, digital content and service.
 Unfair terms
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 Other miscellaneous power like investigating power etc.
Goods
 Goods must be similar with section 13, 14, 15, 16 and 17 of Sales of Good Act 1979.
Further, goods must be of satisfactory quality which meet with patron purpose 4. So that
provision relates to remedy has also consisted in new law.. Client has right to reject
goods within 30 days, if it is substandard or defective. Hence, newly introduce
legislation entitled to patron for full refund when they found for imperfect product.
 Shopper can also ask for repair or replace of goods from consumer. But, such option is
chosen by consumer.
 User of good and service has price reduction right if good are not similar with prescribed
quality. In addition,, it is not mandatory for consumer to choose.
The case of BSS Group Plc v Makers case clearly defines that court is liable to give
final decision on the basis of new law provision 5. In addition, court gives decision by analysing
provision link to consumer legislation. . On other hand, if old provision contrast to new
provision then court considers to new provision and gives their decision in effective manner.
The three tier structure generally operates as follows:
1. Short term right to reject – It is the new provision in consumer legislation where patron
available remedy within first 30 days 6. But it is applicable on short term life of goods
being supplied. Further, consumer is entitled to reject goods until received benefits from
trader.
2. Right to repair or replacement – Trader of good is entitled to provide goods as
description manner. Otherwise, consumer has right to repair or replacement within the
reasonable time period without causing any inconvenience to him. It must be noted that it
is an option for consumer for choosing this right as their convenience. Apart from this, if
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