Personal Experience of Contacting an Air Conditioner Vendor for Purchase
Verified
Added on 2023/04/22
|2
|536
|261
AI Summary
This reflective write-up will emphasize on my personal experience of contacting an air conditioner vendor for purchase of 1.5 ton split air conditioner. Through this conversation, I have gathered information of different types of air conditioning machines with their features and ex-showroom prices.
Contribute Materials
Your contribution can guide someone’s learning journey. Share your
documents today.
Thisreflectivewrite-up willemphasizeonmypersonalexperienceof contactinganair conditioner vendor for purchase of 1.5 ton split air conditioner. To find out the vendor, I have gone through the classified advertisement of local newspaper published in last week. The advertisement had provided name of the vendor with its contact number and business hours along with the variety of products available with them. I have contactedthemduringofficehoursofLastTuesdaythroughthenumbergiveninthe advertisement. The number was connected after third time of my effort. The customer service executive had picked up my call and politely asked me about my query. When I have told him about my query, he had transferred the call to the respective person looking after the air- conditioner department. That expert of air conditioner department had asked me about my specific requirement and then had asked me about my budget. After listening to my replies to satisfy his query, he had expressed his suggestions to me. His expression was consisted of the variety of machines, the price of those machines, the features and the expected life of those machines with warranty period of those varieties covering different spare parts. Then he had asked me to visit the vendor showroom for necessary formalities of purchase. This call was of 15 minutes duration through which I have gathered satisfactory information regarding my query to purchase a new air conditioner. In my opinion, I would rate the conversation with the customer service executive as satisfactory with grade allocation of 7 out of 10. The reason behind not giving 10 for exceptional customer service is that he had not expressed any hidden cost of this air conditioner purchase related to cost of installation and allied requirement of other spares like pipes or stand. Although it was asked, he had told not to worry and that amount would not be a big one.The duty of customer service executive is to satisfy all queries related purchase of any gadget with total costs including installation and not the cost of the machine only. The information provided by him was all available in the net and he had not given me idea of those elements which were not mentioned in the net regarding purchase of air conditioner. Through this conversation, I have gathered information of different types of air conditioning machines with their features and ex-showroom prices. This information had given me enough knowledge which is relevant to my intended purchase. I had liked most the fluent approach of the customer service executive which is empowered by his knowledge on the product. 1
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
The approach which is least liked by me that he was not open regarding the costs of installation along with the cost of necessary spares and the cost of delivering the gadget to my residence. After asking him repeatedly about these issues, he was not able to express proper information related to cost of post purchase service, which created ambiguity and non-prudence on his part. 2