Contemporary Hospitality in UK

CONTEMPORARY
HOSPITALITY

Table of Contents
TASK 1............................................................................................................................................3
1.1 Scale, scope and diversity of hospitality industry............................................................3
1.2 Organisational structure of hospitality organisation.........................................................4
1.3 Role of hospitality organisation and professional bodies.................................................4
TASK 2............................................................................................................................................5
2.1 Staffing requirement of hospitality industry.....................................................................5
2.2 Role, responsibility and qualification required for hospitality staff ................................6
TASK 3............................................................................................................................................7
3.1 Operational, Managerial and legislative issues................................................................7
3.2 Current picture of hospitality industry.............................................................................8
TASK 4............................................................................................................................................9
Covered in Presentation..........................................................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Hospitality industry is the industry that is working in many field to provide services to
their customer as event planning, transportation services, food services. There are many
hospitality industry that are directly linked with the tourism sector. Hospitality sector not only
covers the hotel and restaurant services but also other services in travel, Pubs and bars, gambling,
hostels, tourist services etc. There are many industry of UK that are working in hospitality sector
as Whitbread PLC, Holiday Inn and Brewers Fayre and many other business also that are
providing their services in hospitality sector (Mohsin and Lockyer, 2010).
TASK 1
1.1 Scale, scope and diversity of hospitality industry
Scope-
The scope of UK based hospitality is so broader. The hospitality sector of UK not only
covers the hotels that are providing food and Beverage service but also covers the event planning
companies, bars, night clubs, catering services. It is required to understand the type of business
so that right number of employees can be employed in the industry (P. Crick and Spencer, 2011).
The scope of UK based hospitality industry is so enhanced because now a day, there are so many
tourist who are moving toward this nation for visiting and this sector has achieved vast growth.
Scale-
The scale of this industry can be measured in many ways. There are some indicator of
this industry in UK in 2014: Number of employees- There are many employees who are working in this industry in
UK. Many sectors are there where they operate their business as Hotel, Restaurant and
event management. Around four lakh workers are working in current in Hotel. In
restaurant, Million of people are working and around twenty thousand employees are
associated with event management team. Foreign exchange earning- This sector has achieved foreign exchange earning in
Billion. There is vast growth that is achieved by hospitality sector in UK.
 Total revenue- There is vast growth in total revenue collection of this industry. Revenue
that is generated by this sector is in Billion.

Diversity-
Diversity of the business arise from the different product and services offered by the
business in the industry. Diversity arises from the level of the service offered and to target the
client. It may be to offer the accommodation services and foods services also. The hotels are
classified from one to five star and they are providing different services (Mok, Sparks and
Kadampully, 2013).
Whitbread PLC is hotel, coffee shop and restaurant that is providing their services in many
country. Its headquarter is in UK. It is the biggest part of Premier Inn. Premier Inn is the one of
the largest hotel in UK that has 750 hotels. It has around 65000 rooms.
Holiday Inn is the largest American brand in hotel. It has grown as one of the biggest hotel
chain across the world. This chain has 2649 hotels.
Brewers Fayre is founded in 1979 and it is also called 'The Farmers Arms'. It is the chain of 130
pub restaurants of UK. It is owned by Whitbread. This hotel is famous for British pub food.
1.2 Organisational structure of hospitality organisation
The organisation structure of hospital industry comprises of ownership structure,
functional structure. This structure is different from one hotel to another hotel. The
organisational structure of Whitbread PLC consists of sub categories. It has two general manager
and both has different functions as one have departmental function as audit, house keeping and
other have work related to the human resources as food and beverage, marketing. Organisational
structure of Holiday Inn consist of the one general manager that has executive assistant manager.
Such manger functions in various areas as human resources, room division manager, food and
beverage, credit, IT, front office. This hotel has effective structure as various work is divided
into the parts and there is specialised team that is working in their sector. Brewers Fayre provides
high level of quality to their customer. The organisational structure consists room division
manager. Such division consist of guest relation manager, front office manager, reservation
manager and they have their own co-ordinator also (Mohsin and Lockyer, 2010).
1.3 Role of hospitality organisation and professional bodies
There are many hospitality organisation that took place in the UK but the objective of such
organisation is almost same:
 Implementation and monitoring the strategy.