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Contemporary Hospitality Industry: Doc

   

Added on  2020-10-22

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CONTEMPORARYHOSPITALITY INDUSTRY

Table of ContentsINTRODUCTION...........................................................................................................................11.The exploration of hospitality industry and its sectors, the types of businesses that operateswithin it. Along with it, the diversity of products and services which they offer. - (Covered inPoster).....................................................................................................................................12.How hospitality industry contributes to local, national and international economy - (Coveredin Poster).................................................................................................................................13.How the use of franchising and licensing agreements and the evaluation of global growthhave influence the development of hospitality industry and have contributed to its economicworth - (Covered in Poster)....................................................................................................11. Examination of different functional and operational departments within Starwood hotels.The organisational chart to explain the interrelationships within these departments.............1Operational departments of a Hotel..............................................................................1Functional departments of a Hotel................................................................................2Interrelationships between functional and operational departments: ...........................32. The examination of employment roles found in the organisations operational department ofStarwood Hotels and the skills required for these roles.........................................................33. Review and the skills gaps and shortages in these roles....................................................54. How these skill gaps impact the hospitality business and how can they be resolved........6CONCLUSION................................................................................................................................7REFERENCES ...............................................................................................................................8

INTRODUCTIONToday, hospitality industry is one of the rapidly growing industry worldwide. Theindustry is serving people from all around the world. Hospitality accommodates various differentsectors into it including food and beverage, accommodation, entertainment industry etc. Theindustry has seen tremendous growth in recent past when people are choosing to travel more andspend more time in leisure activities. As being an intern of a three or five star hotel, the belowprepared report determines the importance of hospitality industry in context of Starwood groupof hotels. Also, it explores its different sectors and information about its different functional andoperational and departments. The examination of different employee roles within Starwoodhotels. The skills gaps which hospitality industry is facing and what can be done to resolve theseskills gaps. 1.The exploration of hospitality industry and its sectors, the types of businesses that operateswithin it. Along with it, the diversity of products and services which they offer. - (Coveredin Poster)2.How hospitality industry contributes to local, national and international economy - (Covered inPoster)3.How the use of franchising and licensing agreements and the evaluation of global growth haveinfluence the development of hospitality industry and have contributed to its economicworth - (Covered in Poster)1. Examination of different functional and operational departments within Starwood hotels. Theorganisational chart to explain the interrelationships within these departments.Operational departments of a Hotel11Housekeeping department: The housekeeping department of a hotel deals with thecleaning and management of guest rooms in Starwood hotels. It ensures that each and1

every place is clean and tidy and is up-to the hotels standards.(Bontis, Janošević andDženopoljac, 2015)11Food and beverage service: The food and beverage department of Starwood deals withserving the guests with food and beverages. The department takes responsibility ofeverything that comes under the provision of food and beverages within an organisation.11Kitchen: The kitchen of Starwood hotels deals with the preparation of food for the guestsand taking care of everything from receiving and preparing the food. 11Front office: The front office department of a Starwood deals with all the activities thatare associated with reservations, arrivals and departures of the guests. Also, it ensureseffective communication with the guests. Functional departments of a Hotel11Sales and Marketing: The marketing team is responsible for promotion of the Starwoodhotels with the help of necessary advertising, promotion techniques, social media, contentmarketing etc..(Manning, 2018)11Human Resources: The human resource team ensures the recruitment of skilled andcompetent staff for Starwood hotels. Along with it, it also pays salaries, provides bonusesto the employees and takes an effective part in everything that relates to the overallorganisation. 11Accounting and Finance: The finance and accounting department of Starwood hotelshelps in managing the organisations overall accounting and financing. It tracks expensesand revenues which helps the organisation to observe its gains and losses. 11Purchase and Store: The purchase department of Starwood ensures regular purchasingof resources or items that are required in hotel and stores department ensures regularstoring required for the commodities used in various operations. 11Security and engineering: Security and engineering of Starwood ensures the security ofthe overall organisation including the guests as well. Along with it, the engineeringdepartment ensures repairing and maintaining of electrical equipments, the checking ofair conditioner, water and supply. 2

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