Exploring the Contemporary Hospitality Industry: Trends and Impact

This report provides a comprehensive overview of the contemporary hospitality industry, examining various business types, operational and functional departments, and the industry's contribution to local, national, and international economies. It delves into current and potential trends, such as sustainability, local experiences, healthy food options, and the integration of digital technology, including smart hotels and robot staff. The report also explores the interrelationship between operational and functional units, the use of franchising and licensing agreements for global expansion, and the impact of external factors like ICT and customer relationship management on industry developments. Ultimately, the report concludes that the UK hospitality sector is thriving, with a critical evaluation of external factors and their impacts on current and potential trends.

The Contemporary Hospitality
Industry

INTRODUCTION
 Hospitality industry is one of the large network that include food,
services recreation, lodging services etc.
 This is work on welcoming for act of kindness and then fool for basic
need of customer,
 In context to contemporary explanation of hospitality it is refers for
relationship process for hosts and customer.

Type of Business within hospitality Industry including
products & services they offers

Continued…
 Types of business within the hospitality industry and its products and services
Accommodation (lodging)-
 This is related to broads sector in which industry provide accommodation by
comprising different types of facilities related to accommodation.
 In this type there are different categories are fall for product and services such as
luxury hotel, budget hotel, spa hotel, etc.
Food and beverages
 This is one of the largest sector of hospitality industry that preparing food in order
to present on customer table.
 There are different type of restaurant are involved such as fast dining, fast food,
casual dinner, fine dinning are popular type.
 For example, Burger king, McDonald, cafe, KFC, Pollen street social etc.

Continued…
Travel and tourism
 Travel and tourism sector not only related to airlines, trains, cruise ships and tour
operator.
 There are more than 280billion pounds are spent on air transportation services in
US=K 2017, then it also helps to provide more than ten lakh jobs in year.
 Fort example British airways, Emirates Airline, American Airlines, Singapore Airlines
etc.
Entertainment
 This is significant part of travelling now as days that offer top tourism destination
such as theme parks, zoos, theatres, museums etc. in order to attract large number
of tourist every year.

Operation and Functional departments within The
Goodwood Hotel
Direct guest
facing Rooms F&B
department

Continued…
 Front office department- This department is responsible for perform all the
function which is related to reception, reservation, room assignment, resident guest
etc.
 Human resource department- HR department is including function related to
utilization acquisition, training and development of human resource of hotel.
 House keeping department- This is including cleanliness, aesthetic upkeep of
rooms, maintenance, public areas, back areas etc.

The different functional department within The Goodwood hotel is as
follows:
Administration Finance Sales and
Marketing

Continued…
 Food and beverage service department- This is related to look after
services regarding food and drink to guest.
 Kitchen or food production department- All food that serve to guest
are prepared in Hilton Hotel then culinary preparation for modern kitchen
 Engineering and maintenance department- This department is related
to maintaining and repairing all the plant and machinery used in hotel such
as water distribution boilers, sewage treatment, lighting etc.
 Account and credit department- This department maintains all the
function related to financials transaction, accounts that manages task
related to important task.

Contribution of hospitality industry to local, national and
international economies

Continued…
 National Economy: The contribution of hospitality sector of
UK to the national economy is higher GDP, high foreign direct
investment, higher tax revenue etc.
 International Economy: The contribution of hospitality sector
of all over the world to international economy is high. In the
year 2020,

Current and potential trends in the hospitality industry

Interrelationship between operation and functional unit of
Hilton hotel
 In hospitality industry operation and functional unit are interrelated in order to
work in effective manner in order to attain company goal.
 For example, Hilton Hotel is organizing an event so functional department are
responsible for planning all the activities related to budget, food & beverages,
transportation etc.

Use of franchising and licensing agreements
 The licensing and franchising agreement is the way through which hospitality
businesses can expand to the international market.
 After planning operational department it is necessary to conduct work in order
to execute plan effectively that also leading accomplishment of work in proper
way.

Contribution of global growth, franchisee and licensing to the
economic worth of hospitality sector
 The franchisee and licensing helps the hospitality sector to expand its businesses all over the
world.
 Franchisee and licensing contributes greatly to the economic growth of the UK as majority of
hospitality businesses use this way to grow its business.

Global growth, franchising and licensing developments have contributed to the
economic worth
 Franchises support the national GDP on the basis of billion of dollars in
product and services, payroll, etc.
 Local economies are beneficial from franchisee in order to provide tax
dollars, jobs and community involvement.

External Factors impact on current trends and development
of hospitality industry
 Focus on sustainability
 Focus on local experience
 Healthy food and drink
 Digital technology

Hospitality business to develop products and services that will meet current
trends
 Smart hotels- Incorporating for internet things into property that help for exciting
guest in order to convenience and efficiency of luxury.
 Robot staff- This is trend that help to attract customer by served by a robot, in this
automatic check in and out, carry luggage and act as concierges or for room
services.
 Unique brand experience- Hilton is one of the popular hotel in order to attract by
design layout or property.

How external factors impact on current and potential trends and developments
in the hospitality industry.
 There are some of external factor which impact on hospitality industry
 Development of relationship with partners
 ICT
 Customer relationship management
 Mobile technology
 Smart tourism etc.

CONCLUSION
 Form the report above it can be summarized that the hospitality sector of
UK is thriving with greater rate.
 At the end of report, a critical evaluation was made on the impacts of
these external factors and their impacts on potential and current trends of
the sector.

REFERENCES
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 Filimonau, V., 2021. The prospects of waste management in the hospitality sector post
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