Exploring the Contemporary Hospitality Industry: Businesses, Departments, and Economic Contributions

Unit 1 The
Contemporary
Hospitality
Industry

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Exploration of different businesses within the hospitality industry along with the commodities
provided by them ........................................................................................................................1
Discussion on the contribution of hospitality industry on local, national and global economic
scale.............................................................................................................................................3
Operational and functional departments present in the hospitality industry ..............................5
Operational roles needed in the hospitality industry ..................................................................7
Examination of the skills currently needed for the roles within the hospitality industry and the
skills shortage .............................................................................................................................8
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
At the core of the hospital industry, different business activities are conducted in order to
assist in the well-being of the consumer and maximise consumer satisfaction (Chan, 2019)
(Franco and et. al., 2020). This report is based on the four star Pullman Liverpool Hotel which is
located in Kings Deck Liverpool. The Hotel Offers bright and luxurious accommodation for
consumers along with other amenities such as parking, Wi-Fi connection and Fitness Lounge
(Pullman Liverpool Hotel, 2019). This report looks at different types of business in the
hospitality industry as well as the services offered by them. The contribution of the hospitality
industry to regional, national and global economy is discussed in this report. Operational
departments, functional departments and operational roles needed in the hospitality industry are
also given in this report. Apart from this, the current skills required in the hospitality industry
and skills shortage are examined in this report.
MAIN BODY
Exploration of different businesses within the hospitality industry along with the commodities
provided by them
 Food Service: This business type in the hospitality industry involves delivering food and
beverages to their consumers on specific locations which is also referred to as on premise
food and beverage business such as Hotels, MoD, restaurants, Night Clubs, Casinos, bars
etc. Apart from this food is also delivered by food service business on location intended
by the consumer which includes catering services deliver food and beverages to the
location specified by the consumer. Food service businesses are also referred to as hidden
side of the hospitality industry as it includes large number of variants.
 Travel and Transportation: This business included in the travel and transportation
category are highly essential for the hospitality industry as they facilitate movement of
guests and consumers to other business of the hospitality industry (Gardini, 2018). The
service provided by the transportation and travel businesses includes carrying guests to
actual site where the hospitality services are performed such as events, Hotels,
restaurants, clubs and exhibitions. The services offered by this business type include
railway, road, water and air passenger transport services along with transport equipment
rental services. This business category of the hospitality industry includes large number
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of businesses including, airlines, air safety businesses, taxis, car rentals, cruise ships etc.
which makes it one of the diverse business categories in the hospitality industry.
 Events: Conferences and events are a significant part of the hospitality industry and are
continuing to grow. The services of offered by event businesses in the hospitality industry
includes conducting different types of events such as meetings, incentives, conferences,
exhibitions, weddings, festivals, concerts etc. This business category is one of the most
profitable sections of the hospitality industry because different types of events are held
throughout the year which provides regular income for firms involved in event
management (MUSYOKI, BOR and TANUI, 2017).
 Lodging: This business type involves accommodation service providers who
accommodate clients upon payment. The services offered by lodging and accommodation
services include providing a place to stay at basic level and similar to the food service
businesses lodging businesses also have different levels. According to quality there are
different levels of lodging services including Dormitories, Halls of residence, Bed and
Breakfast, Guest Houses, 1-star Hotels, 2-star Hotels and so on. The range of services
offered at the lodging business depends on the quality level of the business. A four-star
Hotel offers wide range of services including dining services, parking services, fitness
and well-being services. On the other hand, a Bed and breakfast will offer limited
services including accommodation and breakfast dining. The primary income generator
for lodging businesses is accommodation while food and other services act as supplement
income source. Apart from this room share businesses such as Airbnb and Couch-Surf are
also part of this business category of the hospitality industry. This is because they fulfil
the main essence (Hassanien and Dale, 2019).
 Recreation: The business in the hospitality industry which offer services for the health
and well-being of the consumers are included in this category of hospitality sector
businesses. The primary aim of businesses included in this sector is to offer the
consumers refreshment and relaxation. Spa, Wellness facilities, fitness centres are part of
this business. In addition to this places of special interest such as Zoos, museums and
spectator sports are also categorized as recreation business as leisure activities are also
referred to as recreational activities.
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