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The Contemporary Hospitality Industry INTRODUCTION

   

Added on  2020-11-12

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Contemporary HospitalityIndustry
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Table of ContentsINTRODUCTION...........................................................................................................................1LO.1.................................................................................................................................................1P.1. Different Types Of Business And Diverse Products Within The Hospitality Industry.......1P.2. Range Of Operational And Functional departments............................................................2P.3. Contribution Of The Hospitality To All The Economies....................................................4LO.2.................................................................................................................................................5P.4. Investigation Of Range Of Different Operational Roles.....................................................5P.5. Skills Required In Hospitality Industry...............................................................................6CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8
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INTRODUCTIONHospitality industry refers to a broad group of such business that provide services to theconsumers irrespective of the age and income of an individual. The chosen organisation here is :-Cafe Royal Hotel. The focus of the hospitality industry is completely on providing thesatisfaction to the customers and giving them such experiences that, becomes completelymemorable for them (Köseoglu and et.al., 2018). Here, the project report, will lay its completefocus on the current structure; scope and size of hospitality industry. The assignment iscompletely emphasizing on the growth of the hospitality industry that it has achieved in theservice sector by providing services to the customer in all sectors. Further, the report focus on theskills that are required in the candidates with the motive of serving best in this sector (Bowie andet.al., 2016).LO.1P.1. Different Types Of Business And Diverse Products Within The Hospitality IndustryThe hospitality industry is such an industry which is bustling or active and providing a lotof services in numerous categories (Michael, 2017). But the main motto of the hospitalityindustry over here is, to attain the customer satisfaction, which is the main and unifying factorfor a hospitality industry and it is shared by a list of services that Cafe Royal Hotel is offering toits customers (Bretherton, 2017). Cafe Royal Hotel is providing services to its customers in fivedifferent sectors:- Lodging - Accommodation:- It is the service that is given by the organisation that deals inoffering the facility of lodging and boarding to the customers or the travellers that travelsaround the world (Wu and et.al., 2017). Accommodation is an absolutely broad sector ofthe hospitality or the service industry. It includes everything from beds and breakfastenterprise and the hotels to the other facilities that offer lodging services. The satisfactionof the customer is completely critical in case of providing the accommodation services.And, it's all about the efficiency; integrate comfort and the world class amenities are alsoits foundation (Wu and et.al., 2017). One of the most important thing that the customers need at the time of travel isaccommodation facility. Other two things are:- transportation and the food. A lot of focus and1
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efforts are being made by the people to improve the experience of lodging facility of thecustomers that are travelling around the world this time (Michael, 2017).Food And Beverages:- This is the second crucial factor that plays a very important role inthe hospitality sector. It's the another wide sector of the hospitality industry. This is sucha sector or such type of service, that reign supreme in the industry (Ladkin and Buhalis,2016). Starting from something very simple like an eating house or a restaurant all theway to a high end hotel or restaurant and every catering establishment in between. Therecan be a long list in the food industry when we categorize the food service or the fooditems of the hospitality industry (Ladkin and Buhalis, 2016). Below are the keycategories of the services that are catered by the hospitality industry to the people:-11Quick Service Establishments:- These are the commercial food servicerestaurants, that compete for the customers who look to offer quicksnacks; drinks; and meals. 11Catering Business:- This is the category that provides food and beveragesfor any special occasion- from wedding to the birthday parties andeverything in between (Arsyad and Rosyidin, 2015).11Full Service Restaurant:- These are the typical restaurant or the eaterieswhich feature course meals; drinks and a plethora of other food service.These establishments usually seat you at a table and use waiters to takefood orders. Travel And Tourism:- This is a vast sector in the hospitality industry with the several keyplayers across the globe. Most of them include trains; airlines; cruise ships;and severalcrew members in their service. It could also be seen as the business in which themembers of the travel and tourism sector play a vital role in moving the people from oneplace to another. The travel and tourism sector is like a backbone of the hospitalityindustry. The domain of the travel and tourism sector is playing a very crucial role in thestrengthening the hospitality and the service industry (Lui, 2015). Different types oftourism include:- adventure; medical; cultural; eco-tourism; business tourism; religiousand agritourism. 2
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