Contemporary Hospitality Industry

Contemporary in Hospitality
Industry
Task – 3

3.1 Analysing operational, managerial and legislative
issue that affect hospitality industry
Operational issue
 Revenue management
 Poor management staff
 Change in management

Managerial issue
 Staff turnover
 Customers
 Performance review

Legislative issue:
 Minimum wage
 Overtime rule
 Tax

3.2 Current image of hospitality industry
 Facilities
 Customers satisfaction
 Image

Continued ..
 Technologies
 Promotional activity

4.1 Predictions for potential trends and
developments in hospitality
 Food facility
 Technologies
 Extra facilities

Continued ....
 Staff facility
 Environment
 Cuture
 Customer relation

4.2 Impact of trends and development
in hospitality sector
 Food management
 Customers
 New generation
 New management

References
Chiang, C. I. and Saw, Y. L., 2018. Do good looks matter when
applying for jobs in the hospitality industry?. International
Journal of Hospitality Management. 71. pp.33-40.
Figueroa-Domecq and et.al., 2018. Incorporating a gender
approach in the hospitality industry: Female executives’
perceptions. International Journal of Hospitality Management.
Idrees, I. A., Vasconcelos, A. C. and Ellis, D., 2018. Clique and
elite: inter-organizational knowledge sharing across five star
hotels in the Saudi Arabian religious tourism and hospitality
industry. Journal of Knowledge Management.