Contemporary Hospitality Industry

Contemporary
Hospitality
Industry

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1.The different types of business within the hospitality industry and the diverse products and
services they offer...................................................................................................................1
P2.Range of operational and functional departments within a chosen hospitality business.. 1
P3. Contribution of the hospitality industry to local, national and international economies. 2
TASK 2............................................................................................................................................2
P4. Investigate a range of different operational roles within the hospitality industry............2
P5. The skills required for roles within the hospitality industry and current skills shortages.3
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4

INTRODUCTION
Hospitality industry is a broad category of business which provide services to consumers.
This organisation depends on accessibility of free time and discretionary income (M. Karatepe
and Demi, 2014). In this report the chosen industry is Marriott international is an fastest growing
lodging industry. Its headquarters is situated in Maryland, Bethesda in UK. this report consists
knowledge and information about hospitality industry. Current structure, scope and size of the
company and current anticipated skills required are also mentioned. The internal and external
factors that impact hospitality organisation and current issues. Along with this current and
potential trends and developments affecting hospitality industry are mentioned in this reports.
TASK 1
P1.The different types of business within the hospitality industry and the diverse products and
services they offer.
Now a days hospitality industry is a leading organization that deals with different types of
business in hospitality industry such as hotels, travel and tourism, catering, lodging and
recreation. Marriott international deals in various business like hotels, resorts and lodging. They
provide some services to customers like 5 star hotel amenities, boutiques, 24- hours room
services, barber facilities, helicopter services, currency exchange, non-smoking rooms, business
centers and laundry facilities. And products they use Marriott bed, bedding, bathing showers,
Marriott bear, linens and pillows.
P2.Range of operational and functional departments within a chosen hospitality business.
Operational department deals with business operations and functional department is
responsible for the proper functioning of businesses. In Marriott hotels operational departments
operates house keeping, pursers, entertainments, food and beverages. And functional
departments includes human resource, security and accounts departments. These two
departments manage functions and operations of hospitality business to satisfy customers and
maximize profitability. Some functional and operational departments are explained below:
House keeping Department:
House keeping department in Marriott international is accountable for guest rooms
management and cleanliness of hotel.
Account Department:
1