Contemporary Hospitality Industry: Types of Business, Operational and Functional Departments, and Skills Requirement

Contemporary
Hospitality Industry
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INTRODUCTION
Hospitality industry is the broad category of fields within service industry that involves
lodging, food and drink service, travel and tourism, event planning, and others that can help to
develop the organizational performance. This is important for each business organization to
understand what is running in market and how to influence the number of customers effectively.
The management is require have proper understanding what customers wants and how they can
be satisfied. The main objectives of hospitality industry are to provide customers with enjoyable
experience (Zhao and Guo, 2019). To understand about hospitality industry and its services
Capital Hotel has been selected that is historic hotel at 111 West Markham street in Little Rock.
The management of organization understand the requirement and provide the products and
services. This can help to develop the organizational productivity and profitability. The report
covers different types of business in hospitality industry, operational and functional department,
Licencing, skills requirement for role in hotel industry. Moreover, it involves impact of skill gap
that uses to run the business.
LO1 & LO2
Discover a number of different types of business
Hospitality industry: This can be explained as category of service which is provided to
people by providing food and drink, room service, lodging. Theme parks, and event planning that
can be used to develop the organizational performance. In hospitality sector, different types of
services are providing by management as per requirement which can help to manage the each
function and activities. In relation to Capital Hotel, range of products and services are provided
to customers which can help to managing the higher performance. The category of products and
services are explained below:
Accommodation - This can be explained as services that are provided to customers for the
purpose of making feel them good. This involves overnight staying, sheltered, and sending time
with family and friends which can help to develop the organizational performance.
Restaurants – This can be explained as place where people pay to sit, eat fast food, meals
and others that are cooked and served on premises. This is important for organization to
introduce the different kind of food services which can help to develop the organizational
productivity (Murillo, and King, 2019).
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