The Contemporary Hospitality Industry

This report provides an overview of the contemporary hospitality industry, including different types of businesses, functional and operational departments, and the contribution of the sector to the economy. It also analyzes the interrelationship between different departments and the impact of skills differences on hotel businesses.

The contemporary
hospitality industry

Table of Contents
Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Explain different types of businesses within hospitality industry and the product and services
they offer:....................................................................................................................................1
Analyse the range of different functional and operational departments within hospitality
industry:......................................................................................................................................2
Explain the contribution of hospitality sector in local, national, and international economy:....2
Analyse the interrelationship with functional and operational unites of hospitality industry:. . .3
Implementation of franchising along with licensing enhancements that have supported to
growth of economy in sector.......................................................................................................4
Evaluation of global growth in terms of franchising along with licensing developments that
have supported to worth of economy in hotel sector..................................................................4
Range of several operational duties in hotel sector.....................................................................5
Skills requirements for roles in hotel sector along with present skills shortages........................5
Skills differences in hotel sector in terms of range of various operational roles........................6
Impact of skills differences on hotel business along with solutions to address differences.......7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Hospitality industry is wide range of service industry that provides services to the
customers. The main motive of this industry is to provide temporary accommodation as
permanent services. They ensure that they provide effective satisfaction from the services they
offer to their guests it leads their business towards the achievement of the goal of customer
satisfaction. They make their guests feel warm welcomed so that they can gain more satisfaction.
This report is based on Home House, it is London’s most magnificent hotel membership club, it
was established in the 18th century and it was deign by the George lll’s architect, James Wyatt to
build palace for the entertainment and enjoyment. Home House is inspiring space where people
can connect with each other. This report includes information about different types of businesses
within hospitality industry, range of operational and functional departments within hospitality,
contribution of the hospitality in economy, interrelationship with operational and functional
department of hospitality, range of different operational roles within the hotel etc.
MAIN BODY
Explain different types of businesses within hospitality industry and the product and services
they offer:
Hospitality business consists with many kind of businesses that provide the access to the
customer needs and wants in the industry. They perform all the activities and task to fulfil the
demand of customer by the use of quality product and services. Below are different types of
hospitality business explained:
 Suits: It is one of the most common and lovable service that hospitality industry provide
to their customers. Suits are the elements of the luxury and comfort services that hotel
provide to their luxury customer base. In suits hotel Home House ensure that they
provide all the luxury comfort to their guest so that their high satisfaction from the
services be gained.
 Spa facility: It is also one of the luxury services that hotel provides to attract the
customer base in the industry. They provide spa facility at the hotels so that customers
can get effective experience from the sap facility. It provides relaxation to the guests and
high customer experience can be gained.
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 Resorts: Home House provide different types of the resort services so that they can gain
effective services in the resorts. It provides high level of satisfaction from the resort
services. Resort services provide access to the luxury comfort to the guests.
 Food and beverages: It is one of the widest sectors of hospitality industry that provides
food and drinks facilities to the customers. Quality food product helps the restaurants to
attract new customers.
Analyse the range of different functional and operational departments within hospitality industry:
Operational department in hospitality:
Housekeeping: This department of hospitality is liable for the maintenance and
cleanness of the hotels rooms and other departments. They ensure that they maintain all the
department of the hospitality in appropriate manner so that effective customer satisfaction can be
achieved.
Front desk department: This department of hotel ensure that they provide effective
welcome and communication with the guests so that appropriate presentation of the hotel can be
given to the customers. This function generally provides all the information about the hotel and
its services to the customers so that they do not face any difficulty in the hotel.
Functional department of hospitality:
Marketing: It is the function that ensures the promotion of hotel and its services in the
industry. This assists the customers towards the positive insight about the hotel and the services
they provides to them. Marketing department of the Home House ensure that their guest get all
the information about the hotel and the luxury services they provide to them.
Human resource: This refers to the employees and staff members of the hotel that works
for the effective customer experience in the hotel. Also they provide luxury facilities to the
guests so that they can get better satisfaction. They also ensure that hire skilled and talented
employee in the organization for the achievement of objectives of hotel.
Explain the contribution of hospitality sector in local, national, and international economy:
Hospitality sector is one of the widest sectors in the world that provide high growth to the
customer experience along with development of economy of the world. With the high customer
base in the industry hospitality industry ensure the growth of national and international economic
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condition. Below is the explanation of how this sector contributes in local, national, and
international economy.
Local economy: In the hospitality sector they provide the effective business growth to the
other businesses also with the high tourism in the country. It increases the level of local business
growth and that helps the local economy to gain profitability from the outside guests. Also hotel
Home House provide high employment to the local public and increase the rate of employment
in the industry.
National economy: Hospitality sector give high level of contribution to the national
economy of United Kingdom by having more than 8000 hospitality businesses that have
connection with the high growth of national GDP rate so that effective services can be provided
to them. Contribution in the national economy by fulfilling the high rates of income tax and
other taxation so that growth of the country’s national economy can be gained.
International economy: This refers to the contribution of the different countries in the
growth and development of international economy. Expansion of hospitality business in Asian
and other market can help the growth of international economy. Foreign direct investment of
hospitality sector also provides growth to the international economy. Innovative services by the
hotel industry can helps to attract the customer from the over all globe can enhance the level of
growth of national and international economy.
Analyse the interrelationship with functional and operational unites of hospitality industry:
There are several functions and department of hospitality that are interlinked with each
other towards the achievement of common goals and objectives of the organization. This
department works together so that they can achieve the objectives of business and can provide
better productivity in the organization. Below are various functional and operational department
of Home House that works for effective growth and fulfilment of needs and wants of
organization.
Housekeeping and Front desk: This department of Home House is interlinked with each
other by providing the information regarding the services and facility to the guests and
information the housekeeping about the facilities guests wants so that they can perform the their
duties in appropriate manner. both the department ensure that their guest gets effective services
so that their experience with the hotel can be gained.
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Human resource and marketing: Human resource department of Home House ensure
that they provide skilled and talented employee in the marketing department so that they can
perform in most improved manner. also the marketing department ensure that they work for the
development and growth of the hotel and increase customer range in the hotel.
Implementation of franchising along with licensing enhancements that have supported to growth
of economy in sector.
Franchising is an agreement that provide support to increase their financial condition and
provide them power to increase the level of immunity in the business. This helps the business to
increase the range of its reach so that it can provide contribution to the national and international
economy. It can be consider as a negotiable instrument that works for the year for the
development of the business and enhancement of the economy growth in the market. This
enhances the level of effective business growth in the market and provides the business of
hospitality the access to the customer base and increase the level of effective sources of the
business.
Use of franchising is the part of national development of the economy and business
growth, it provide brand name to the business and increase the level of brand identity in the
marketplace. Is impact the business and its marketing in the industry for the better development
of the customer base and increase brand loyalty in the marketplace. Whereas licencing consider
as a factor which builds legal relationship of the business that helps the business to get
registration in the legal documents with the tread mark of the hotel and logo as well. It builds
positive relation with the customer base and increases their trust on the business. This provide
the business long term benefits and competitive advantages in the market for the effective
development of growth and profitability in the market place.
Evaluation of global growth in terms of franchising along with licensing developments that have
supported to worth of economy in hotel sector.
The hospitality sector is one of the most growing and developed that helps in the
development of national and international economy. Also they ensure that they provide effective
services and product to the customers so that they can effective customer experience in the
market. They provide benefits to the various sector of the economy such as employability, local
retailing of the product and services with the high standard of living, also pay high level of
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taxation to the national as well as international government. Also its deals with the e4ffective
customer base in the national and international market so that effective growth can be achieved
by the business. Also the hospitality sector ensures that there are effective growth of the
customer base in the market so that growth to the hospitality sector can be achieved. franchising
agreement g4enerally made for the development of business and provide access to the business
growth and profitability level in the market so that effective growth can be achieved in most
appropriate manner. franchising and licencing both provide growth to the national and
international economy and growth to the business in the industry.
Range of several operational duties in hotel sector.
There are many ranges of the operational duties in the hotel that employee and staff
members of the Home House perform in appropriate manner so that effective growth to the
customer experience can be gained. Below are the various operational duties that staff members
of Home House fulfil:
Housekeeping manager of hotel: Housekeeping manager of hotel ensure that they
manage and maintain all the rooms and areas of the hotel in appropriate manner so that guests of
the hotel can gain better experience. Also they assist their subordinates to perform in most
effective manner for the development of effective productivity and growth within the hotel. Also
they provide access to the customer needs and fulfil and the requirement of the customers in
appropriate manner.
Executive manager of food and beverage department: The manager of food and
beverages ensure the safety and hygiene of the restaurant of the hotel so that customers can get
effective services and satisfaction from the food and beverage department. For the better
customer experience they provide high quality of the food and drinks items as per the order of
the customers so that effective growth to the customers base can be gained.
Skills requirements for roles in hotel sector along with present skills shortages.
For the effective maintains and growth of the hospitality sector there are various skills are
required that helps the members of the hotel to perform in most satisfactory manner. they ensure
that their customers get effective services from the various product and services they offer to
them. also skills help the hotel managers and other staff members to be a productive employee of
the hotel and also provide better access to the demand and needs of the customers. Several skills
and talents of the employee provide better customer experience and growth to the loyal customer
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base. Below are the various skills that employee of Home House has in order to complete
organizational task and objectives.
Information technology manager:
It is a profile for the manager of information technology that has appropriate knowledge
and experience in the same sector. They should have effective knowledge of data and productive
management of customer list with them. Below is the skill candidate must have in order to fulfil
the requirement of informational technology manager.
 Problem solving skills: It is necessary for the manager to have these skills in order to
solve various problems occurs in the information technology department. There are
various challenges that information technology department face and in order to fulfil the
requirement information technology manager should have these skills.
 Knowledge of artificial intelligence: Appropriate knowledge and information about the
artificial intelligence if important for the candidate in order to perform the job roles in
most effective manner.
Human resource manager:
Person should have effective knowledge and information about the requirement and
selection process of hotel industry. Also experience of 2- 4 years in the same sector is needed.
Also person should understand the requirement process of the hotel so that skilled and talented
employee can be attracted towards the organization.
 Communication skills: effective communication skills are required for the role of
human resource manager. Also these skills are necessary for the development and
selection of the right candidate in the organization.
 Knowledge and information gathering skills: These are the necessary skills that person
needs to have in order to be an human resource manager in the organization.
Skills differences in hotel sector in terms of range of various operational roles.
There are many kind of skills an employee should have in order to perform the
responsibilities and a roles in the hospitality sector. This helps the person to fulfil the need and
demand of the hospitality in most appropriate manner. there are various operational roles that
hotel industry carry in order to perform in the industry in most effective manner this helps the
business to gain the effective customer base and satisfaction of the guests. Housekeeping
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manager of the hotel have effective managerial skills that helps in the management of the
department in most effective manner.
Impact of skills differences on hotel business along with solutions to address differences.
There is positive impact of the skills and capabilities of the employee in the hotel and that
provide them access to gain effective productivity and growth within the hospitality sector.
Below are various factors that can helps the business to gain effective solution of fulfilling the
needs of hospitality skills management.
Training and development program: This can help the organization in the development of
the effective customer experience by the enhancement in the skills of the employees. Training
and development of hotel staff can help in the enhancement of their skills and talent in the
organization.
CONCLUSION
From the above information it can be determined that hospitality sector is one of the most
developed sector that provide the growth to the national and international economy. They work
for the development of effective customer base in the market and provide effective product and
services that helps the hotel in better development. Also there are various factors that helps the
business to gain effective growth in the hotel industry and provide access to large customer base
in the market. All the department of the organization works for the fulfilment of demand of the
customers.
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REFERENCES
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