Contemporary Hospitality Industry

Contemporary hospitality
industry.

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................4
Determine different types of businesses within the hospitality industry and the diverse range
products and services that they offer........................................................................................4
Analyse a range of functional and operational departments within the hospitality business. .4
Describe the contribution of the hospitality industry to local, national and international
economies.................................................................................................................................5
Discuss interrelationships of the operational and functional units within a hospitality
business.....................................................................................................................................5
Analyse how the use of licensing and franchising agreements has influenced the global
development of the hospitality industry....................................................................................6
Analyse how global growth, franchising and licensing developments have contributed to the
economic worth of the hospitality industry..............................................................................7
Range of different operational roles within the hospitality industry........................................7
Determine the skills required for roles in the hospitality industry and current skills shortages
in the industry...........................................................................................................................8
Review the skills gaps in the hospitality industry in context to a range of different
operational roles........................................................................................................................8
Determine the impact that skills gaps have on hospitality industry and make appropriate
solutions for addressing these skills gaps.................................................................................9
CONCLUSION................................................................................................................................9
References......................................................................................................................................10

INTRODUCTION
Hospitality industry plays an important role in the economy of the country. It is important for the
growth of the industry and also provide a significant amount to GDP and provide employment to
a large scale of skilled and unskilled employees. It not only increases their purchasing power bit
will also increase the standard of living of people. It also attracts tourism and are significant for
tourism industry. In context to Millennium & Copthorne Hotels, they are global hospitality
management and real estate group. They have their presence in more than 120 countries
including Australia, Asia, North America, Middle East and Europe and are headquartered in
Singapore and London.
MAIN BODY
Determine different kinds of businesses within the hospitality industry and the different range
products and services that they offer
Hospitality sector is mainly divided into four segments in order to maximize the satisfaction of
the consumers and to meet their leisure time. The vast variety of services and the products that
are provided by the hospitality industry are focused on to provide best experience and delightful
stay to the customers (Bloisi, W., 2021.). In context to Millennium & Copthorne , they are
focused on increasing leisure time, and to provide complete satisfaction to their customers.the
four segments are as follows:
Travel and tourism: This segment of the industry is also very significant as they provide
travelling facilities to the customers by the means of buses, trains, flights, etc. It is facility that is
provided by the company to its customers.
Lodging: This segment refers to the accommodation sector of the industry. This segment
provides spaces to the travelers that requires a place to stay in order to take some rest (Book and
et. al., 2019.). It ca be further divided into the type of hotel in which the traveller wants to stay
for example, family hotels, youth hotels, luxury hotels, affordable hotels, motel, etc.
Food and beverages: This segment is the largest segment in the whole hospitality industry. The
contribution of restaurant chains is extremely big in order to make this segment of the hospitality
industry the biggest. It is important for the companies to understand the importance of food that
they are serving to their customers and must keep a close check on the foods that is offered b the
hotel. In context to Intercontinental Hotel Group, they make sure that the food that is served to