The Contemporary Hospitality Industry: Types of Businesses, Contributions, Departments, Roles and Skills

The Contemporary
Hospitality Industry

Table of Contents
INTRODUCTION...........................................................................................................................2
MAIN BODY...................................................................................................................................2
Different type of business in hospitality industry with the products and services that they
offers.......................................................................................................................................2
Contribution of hospitality industry to the local, national and international economies........4
Different range of operational and functional departments in this businesses.......................5
Operational roles which within this sector.............................................................................7
Skills which are required for the different roles in this industry and current skills shortage.8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10
Books and Journals...............................................................................................................10
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INTRODUCTION
Hospitality industry in the present time have become one of the most growing industry
which is generating good revenue. This industry has helped in the growth of economy of several
countries and this is the reason why government gives some benefits to hospitality industry.
Considering all other sectors hospitality industry is the independent one in which there are
around more than 200,000 hospitality establishments in UK(Franzoni and Pelizzari, 2021). This
has helped the people in providing them the employment opportunities of around lakhs of
people. Hospitality sector includes many small businesses which cover pubs, hotels, restaurants
and many others. This industry covers many other services also in which it includes
accommodation, event planning, transportation. Britannia Hotels is hotel group which is having
its headquarter in Hale, England and was started in 1976. The hotel is having around 61 hotels
across the country and provides around 10,000 bedrooms. This report will cover different types
of business in this sector, contribution of hospitality industry, operational and functional
departments, different operational roles and the skills required for roles.
PART-1
Different type of business in hospitality industry with the products and services that they offers
The hospitality industry is a collection of different types of business which is based on different
business models. This provides different types of services to their customers as this industry is
dependent on consumers. Hospitality industry generates huge revenue and they are majorly
dependent on the disposable income, satisfying the needs of consumers and their leisure time.
There are different types of businesses which is covered under this industry and those are
explained below-
 Food and beverages- This business which is majorly known by the name as F&B is the
huge segment of this industry. Food and beverages covers different types of business and
that includes cafes, bars, restaurants and others. In the present time, people are more into
eating different types of food with good quality and different flavours(Bouichou, Wang
and Feroz, 2021). This industry provides different types of foods which includes meals,
snacks and the beverages. Food and beverage involves different types of services which
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includes the quick services which includes offering snacks to people rather than the full
services which provides meals to people. Businesses in UK are around 10,990 of this
sector and those restaurants provides that food which can satisfy the needs of consumers
and they also provide different and unique flavours.
 Travel and tourism- Travel and tourism business relates with moving from one place to
another and they encourage the people to travel. Without tourism industry it would not be
possible for people to travel to other places. But with this it is also required to go on a
business meeting or some official work which cannot be done without this
business(Wang, Fu and Wang, 2020). It will cover the buses, planes, ships, cabs which
helps the people to move from one place to another. Mostly this business is used for the
leisure travel in which individuals spend their money for the food, stays so that they can
spend best time.
 Entertainment and recreation- Recreation is an activity which provides the people a
sense of relaxation and some enjoyment which helps in relaxing their mood. The main
aim of providing recreation is to refresh the mood of people which in the present time
gets overburdened with the work pressure or any other factors. Entertainment business is
also related with the recreation in which it depends majorly on the disposable income
which covers cinemas, museums, sports activity etc. This business also helps in providing
employment opportunities to people.
 Accommodation- Accommodation includes that type of business in which people have
the facility to spend their days in other places. Accommodation will comprise of hotels,
hostels, motels which is very important for those who will be going to other places for
any purpose. This business is one of the most demanding and useful one as it earns
revenue mostly during the time of their peak season depending upon the type of places in
which people will be visiting the places(Luu, 2021). It is important for the business in
accommodation sector to locate themselves in those location where the chances of
gaining guests are more with this they have to work on their ambience as well.
Contribution of hospitality industry to the local, national and international economies
 Contribution in local economy- Hospitality industry is one of the fastest growing
industry in the world which makes an important contribution in the economies of
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