The Contemporary Hospitality Industry: Types of Business, Contributions, and Operational Roles

Unit 1 the
Contemporary
Hospitality Industry
(GB)

Table of Contents

Introduction......................................................................................................................................1
Types of business within the hospitality industry and the diverse products and services that they
offer..................................................................................................................................................1
Contribution of the hospitality industry to local, national and international economies.................3
Range of operational and functional departments within intercontinental London hotel restaurant
..........................................................................................................................................................4
Interrelationships of the operational and functional units within intercontinental London hotel
restaurant..........................................................................................................................................5
How the use of franchising and licensing agreements has influenced and contributed the global
development and economic worth of the hospitality industry.........................................................6
Range of different operational roles within the hospitality industry...............................................6
Skills required for roles within the hospitality industry and current skills shortages......................7
Skills gaps within the hospitality industry in relation to a range of different operational roles......8
Impact that skills gaps have on hospitality businesses and make valid solutions for addressing
these skills gaps................................................................................................................................8
Conclusion.......................................................................................................................................9
References......................................................................................................................................10