The Contemporary Hospitality Industry: Types of Business, Departments, and Skills Required

The Contemporary
Hospitality Industry

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY ..................................................................................................................................3
Different types of business within the hospitality industry and the diverse products and
services that they offer............................................................................................................3
Contribution of the hospitality industry to local, national and international economies........4
Range of operational and functional departments within chosen hospitality business..........7
Range of different operational roles within the hospitality industry......................................8
Skills required for roles within the hospitality industry and current skills shortages............9
CONCLUSION .............................................................................................................................11
REFERENCE.................................................................................................................................11

INTRODUCTION
Hospitality industry is one of the fastest growing industry in UK. It is service providing
industry where hotels and restaurants focuses that they will earn maximum profit by gaining
customer satisfaction. On the other hand, this industry is also very competitive industry where
every company aims to gain competitive advantage and lead the market. It is very essential for
the hospitality companies to have well skilled and knowledgable staff to satisfy their customers.
Knowledgable staff are able to identify their customer's needs and wants by their behaviour and
expressions (Goryushkina and et. al., 2019). That's why staff plays an important role in
hospitality companies success. Savoy hotel is one of the oldest hotel of London, UK which is
founded in 1889. The following file covers different types of business in hospitality industry and
their product and services which they offer, contribution of the hospitality industry to local,
national and international economies, a range of operational and functional departments. Beside
this, different operational roles within the hospitality industry, skills required for roles within the
hospitality industry and current skills shortages.
MAIN BODY
Different types of business within the hospitality industry and the diverse products and services
that they offer
Hospitality industry is having various kind of businesses which serve various kind of products
and services and they are mentioned below-
Food and beverages- This is largest growing business in hospitality industry in UK
where restaurants offer different dishes and food beverages to their customers according to their
menu (Chon and Hao, 2020). Here, customers arrive at the hotels and restaurants, purchase their
services, pays and left the hotel for same time. This business is must require high quality of food
and beverages according to their targeted customers preference and their working staff must be
polite and have good skill in understanding what their customers are expecting. These few
factors will help this business to get popular within their industry.
Travel and tourism- Here, customers strongly desire to move from one place to another
for entertainment or any other specific purpose. Here, people move from one destination to

another. For example, a group of students went from one historical destination to another
historical destination to gain knowledge. It is travel and tourism industry where the most
important service is having guider which is able to guide them about the destination orally
(Saenko and et. al., 2017).
Lodging accommodation- This business is one of the most important business in
hospitality industry which provide staying service to their customers. Here, the tourist who travel
from place to place and stay for few days at their desired destination then they require to stay
some days and nights at such hotels. These hotels provide well furnished rooms to their
customers with breakfast facilities.
Entertainment industry- This type of business are including some events which are held
for a particular period of time. Here, customers get high satisfaction because the main purpose is
to provide entertainment to their targeted customers (Konovalova and et. al., 2018). For example,
sports events like Olympics, Asian games and many others. Here a large crown of travellers
travel from their home country to that country where these events are held. After finishing these
events, these travellers again went back to their home countries.
Contribution of the hospitality industry to local, national and international economies
Hospitality industry plays an important role in development of local, national and
international economies. In context to UK, their hospitality industry is expanding their business
worldwide rapidly. Some of the benefits of UK's hospitality industrial growth are mentioned
below-
Benefit for UK's local economy in context of developing hospitality industry-
Every country's basic aim is to fulfil local needs and wants first and then provide their
facilities to others clients who are from outside the country. Hence, UK's Hospitality industry
makes sure that they will first provide their services and products to their local residential.
Secondly, increasing in hotels and restaurants also need to hire new employees (Peters,
Kallmuenzer and Buhalis, 2019). Here, local people of UK get greater opportunity to get
employment in hotels and earn a good amount of money to develop their life of standards. CSR
activities by many hotels and restaurants work to protect their natural environment and provide
their products to low developed communities so that they will develop well. Hence, CSR
activities of UK hotels are also effective for local economic growth of UK. Therefore, CSR
activities by hotels and restaurants help UK localities to develop their purchasing power and