Skills Required in Hospitality Industry: A Study

Contemporary
Hospitality Industry
Table of Contents

INTRODUCTION......................................................................................................................................3
MAIN BODY..............................................................................................................................................3
PART 1.......................................................................................................................................................3
Different kinds of businesses in hospitality industry.........................................................................3
Range of functional and operational departments............................................................................4
Contribution of local, national and international economies within hospitality industry...............5
Interrelationship between operational and functional units.............................................................6
Use of franchising and licensing agreement for global development............................................6
How global growth, franchising and licensing developments have contributed to economic
worth.......................................................................................................................................................7
Range of different operational roles within hospitality industry.......................................................7
Skills are required within hospitality industry.....................................................................................8
Skills gap within hospitality industry in terms to operational roles..................................................8
Impact skills gaps have on hospitality businesses and make solutions........................................9
CONCLUSION........................................................................................................................................10
PART 2.....................................................................................................................................................11
INTRODUCTION....................................................................................................................................11
MAIN BODY............................................................................................................................................11
PESTLE Analysis................................................................................................................................11
SWOT Analysis...................................................................................................................................12
Impact on external factor on development of organizations.........................................................13
Implication of potential and current trends......................................................................................13
Evaluation of capability of hospitality business to improve goods and services........................14
How external factors impact on current and potential trends........................................................14
CONCLUSION........................................................................................................................................14
REFERENCES........................................................................................................................................15

INTRODUCTION
Hospitality industry defined that various category field of services which includes
accommodation, lodging, travel and tourism, entertainment industry, food and beverage
industry and so on (Agwu, 2020). This industry is a dynamic nature and service-oriented
which provides various quality of services to its clients and provide different type of
business are to be recognized. For this assessment, selected organization is
Chesterfield Mayfair hotel is a luxury boutique hotel and resort has been catering by the
requirements of leisure travelers. In this report, various topics are to be covered which
are named as different type of businesses, interrelationship between different
departments, contribution to local, national and international economies, franchising and
licensing agreement, skills are required in hospitality industries and skills gaps should
be conducted.
MAIN BODY
PART 1
Different kinds of businesses in hospitality industry
Travel and tourism: Various types of businesses in hospitality industry where
travel and tourism are limited for train, airlines, ships and many more. It should be a
vast industry in hospitality where key players are across globe related to various
services like airlines, cruise ships and so on. It is an integral part of travel and tourism
industry which is to be allowed that tourists can spend their money for vacation trip and
major part of tourism is to encourage their customers to make their travel and their
support in return (Arasli, Namin and Abubakar, 2018).
Entertainment industry: This type of industry in hospitality is a integrated and
important part of travelling for nowadays but many tourist destinations are zoos,
museums, theme park, theatres and so on for their entertainment. Various types of
parks are most popular entertainment areas for travelers and tourist can travel this type
of entertainment areas which is most important for travelling.

Food and beverage: Food and beverage industry is most wide sectors in
hospitality industry where food can prepare and directly on it customer table for their
casual dining, fine dining for most of popular restaurant in various industry. Food sector
is also famed as F&B department is also a wide segment in hospitality industry and their
delivery 50% meals with US (Chi, Denton and Gursoy, 2020). There is a high and
restaurants are also very provides high range services so that they can give various
product and services are established their drinks, food, catering business for their
parties to birthday parties and many more.
Range of functional and operational departments
Functional departments:
HR department: This department of functional of Chesterfield Mayfair hotel are
carry out a number challenges. For instance, design a job hiring and recruiting their
employees, developing job responsibilities and person specifications, job on suitable
media, firing on some employees are major responsibility of HR department in hotel.
Purchase department: In case of purchase department is also famed as
procurement department. This department is also liable to ensure that firm has provide
best quality of services for required goods has a raw material equipment are most
competitive prices to enable to operate efficiently and effectively.
Marketing department: It is all about understanding and satisfying the needs of
consumers in an efficient manner. Chesterfield Mayfair hotel are also doing understand
and give needs and demands of guest to develop their services and sales promotion
campaigns, advertising for responsibilities of marketing department (Kandampully,
Zhang and Jaakkola, 2018).
Operational departments:
Housekeeping: This department of this Chesterfield Mayfair hotel is a very
important department that impact directly on experience of guest which should be
determined guest room, restrooms and lobbies all facilities are should be provided are
to be cleaned and ready to use. Housekeepers carry out their cleaning services of