Operational, Managerial, and Legislative Issues in the Hospitality Industry

This presentation analyzes the operational, managerial, and legislative issues resulting from recent developments in the hospitality industry. It discusses challenges, risks, and emerging issues such as retention of key skill sets and competition from small and medium-scale setups. The current image of the hospitality industry is also discussed, including a comparison of tourist visits and spending in the UK. Finally, justified predictions for potential trends and developments in hospitality are presented, focusing on customer services and food and beverages management. The impact of these predicted trends and developments on existing and new businesses is also analyzed.

TASK 3&4
Contemporary Hospitality
Industry

3.1. Analyses operational, managerial and
legislative issues resulting from recent
developments.
 Challenges and risk are the factors which is faced by all the companies
and industries operating in the environment.
 Same as hospitality industries also have to face many issues and
problems both emerging and existing.
 These issues may be vary from legal, brand icon as well as
operational.

Cont...
 Following are the emerging issues are discussed below-
 Retention of key skill sets- It is the most critical issues which
arises in hospitality industries and it is the main concern in the
organization.
 Employees are working in hospitality industries are first trained
after that they left from the organization to other.
 This is the biggest loss in the hospitality industries.

Cont...
 Small and medium scale set up- Small and medium scale
industries are also become the concern issues for big
industries.
 Hilton Hotel is also facing high competition from small hotels
operating in UK. They are giving stiff competitions to big
companies.
 Due to open cheaper accommodation facility, food facility
people are more attracting towards them

Cont...
 This all factors are become a critical challenged for
Hilton hotel as it has to keep its pricing with peculiar
focus on quality as well.
 This situation leads to downfall in revenue and profit of
large players

3.2. Discuss the current image of hospitality
industries.
 Hospitality industries included food and beverages, leisure,
accommodation services for all kinds of business in which also
consider bars, restaurants, hotels and all types of hospitality
services.
 The total money spends by tourists to all the UK fell by 20.2 % in
2010 about £955 millions in comparison to the data in 2009 which
is £1.3 billion. In 2009, the number of tourists visit to UK is
dropped by 7% to 2.15 million from 2.31 million in 2008.

Cont...
 Below there is current comparison between two years for
2011 and 2012 accordingly-
 % change
 Total Overseas
 Visits to the UK
 3,100,000
 3,255,000

Cont...
 UK tourist's trips abroad
 4,610,00
 4,928,00
 Overseas earning in UK
 £999 million
 £2.1 millio

Cont...
UK residents spend overseas
£3.24 billion
£3.32 billion
Tourism trade balance
-£1.65 billion
-£1.19 billion

4.1. Present justified predictions for potential trends and
developments in hospitality.
 In order to present the justified predictions for potential trends and
developments in the industries of hospitality.
 The hotel sector of the hospitality industry- The top most priority when
predictions are made in respects to up-coming trends is given to
customer services.
 In the present scenario, creative script are occurring towards the
technological aspects such as confirmation of check via phones.
 There is the biggest significance in considering the future, it is very
essential in realising the fact that development of technology.

Cont...
 Food and Beverages management- In order to make
predictions in respect to the up-coming trends in the
management of food and beverages, there has been
determined in respects to the clean description to the
clear description.
 In order to create more significance, consumers are
more paying attention to home cooking.

4.2. Produce an impact analysis for the predicted trends
and developments.
 There is large impact on the existing business and new business
by current rends such as street food, authenticity, fusion cooking
and many others as well.
 It is very important to analysis the impact before starting any
business.
 For example, McDonald's is largely affected by small businesses
also like strolls, small restaurants which provides fusion foods,
authenticity, street food.

REFERENCES
Books And Journals
Barrows, C. W., Powers, T. F. and Powers, T. F., 2012. Introduction to the hospitality
industry. Hoboken, N.J.: John Wiley & Sons.
Crotts, J. C., Buhalis, D. and March, R., 2010. Global alliances in tourism and
hospitality management. New York; London; Oxford (UK); Binghamton (NY):
Haworth Press; The Haworth Hospitality Press.
Jones, P., Comfort, D. and Hillier, D., 2016. Reporting and reflecting on corporate
social responsibility in the hospitality industry: A case study of pub operators in the
UK. International Journal of Contemporary Hospitality Management. 18(4). pp.
329-340.
Manaktola, K. and Jauhari, V., 2017. Exploring consumer attitude and behaviour
towards green practices in the lodging industry in India. International Journal of
Contemporary Hospitality Management. 19(5). pp. 364-377.