Coca Cola Company Analysis and Leadership

This assignment provides a comprehensive analysis of Coca Cola Company, focusing on its leadership, management strategies, and operational management. It discusses the roles and characteristics of leaders and managers within the organization, as well as various theories and concepts of leadership. The report also examines key approaches to operations management and highlights the importance of operational management in achieving business objectives. Additionally, it identifies different factors that impact operational management and decision-making processes in Coca Cola.

Contents
Difference between the roles of a Leader and functions a Manager:.........................3
P2: Examine examples of how the role of a leader and the function of a manager
apply in different situational contexts........................................................................3
P3: Apply different theories and models of approach, including situational
leadership, systems leadership and contingency.......................................................6
P4 : Explain the key approaches to operations management and the role that
leaders and managers play in COCA COLA.................................................................7
 Focus on customer............................................................................................ 9
 Employee involvement....................................................................................... 9
 Process centered............................................................................................ 10
 Integrated system............................................................................................ 10
 Strategic and systematic approach....................................................................10
 Decision-making based on facts........................................................................10
 Communication............................................................................................... 10
 Continuous improvement.................................................................................. 11
P5: importance of operations management in achieving business objectives:........14
P6.Different factors impact operational management and decision making process
in Coca Cola:............................................................................................................ 16
Introduction:
I am going to prepare the report regarding the roles of managers and the
leaders in the context of my chosen organization which is Coca Cola. In the
future, this will help the company to increase the production by producing
the highest quality products. My report will help the leaders and the
managers of Coca Cola to take work from their employees in a more
effective manner. Furthermore, the importance of the style of leadership and
different theories of management will be explained in this report.

Management’s elements and the styles of leadership can be proposed on
Coca Cola. to get the progressions the techniques and strategies so as to
improve the tasks of the organization and the expense of assembling can be
cut down. In this report, I will clarify the job of leaders regarding the
elements of the management in perspective to the operational division of
Coca Cola. The report comprise the depiction of different sorts of the
leadership styles connected to the organization and the manner in which
these leadership styles can be joined with the management hypotheses, for
example, traditional theory and contemporary theory alongside the styles of
administration which can be connected with these theories for the better
procedures in the organization.
Company’s introduction:
The Coca-Cola Company was established in 1892 and set up its Headquarters in
Atlanta. The Coca Cola Franchise is one of the World's greatest Beverage Industry.
It overwhelmed a 48% of the worldwide Market share. Altogether the Franchise is
liable for more than 160 unique drinks inside a market comprising of 200 Countries.
Instances of their items are Coke, Sprite, Dasani and some more. Their items range
from Sport's Beverages, Juices, Tea, Coffee and Water. The statement of purpose of
coca cola is 'To invigorate the world' 'To rouse snapshots of idealism and Happiness'
'To make worth and Make a distinction'.
Manager: Managers are the individuals responsible for representatives and the
offices they work for. As a supervisor, your responsibility is to design and advance the
day by day timetable of representatives and the business, meeting, recruit, and facilitate
workers, make and look after financial plans, and organize with and report to senior
administration in the organization. Supervisors are spread on various measurements
inside the organization, so I and my group can manage various divisions and the
errands are given to those offices. As an administrator I am a lot of worried about the
examination of the presentation of their laborers, subsequently they execute the perform
evaluation measure on their workers consistently.

Leaders: A leader needs to develop vision and has the ability to lead a group of people
towards the mutual objectives and goals. As a leader I can provide guarantees that an appropriate
stability is made and kept up among the duties of the individuals from the group in
accomplishing a concurred objective and target. They are the people who get the work done from
the labor. As a leader the important role is to motivate the employees through their uppermost
communication and leadership skills. Leaders inspire and influence the employees to give their
best performance and in result, as a leader it’s my responsibility to increase the productivity of
an organization.
Difference between the roles of a Leader and functions a
Manager:
Managers Leaders
The manager is responsible for
planning and maintaining work
systems.
Motivate and inspire team members.
Monitoring and controlling expenses and
budgets.
Help keep the team focused and on track.
Manager guides and leads the
employees.
Helps in developing the system.
Manager sets the objectives. Provide necessary business information.
P2: Examine examples of how the role of a leader and the
function of a manager apply in different situational
contexts.
FUNCTIONS OF A MANAGER:
The 4 functions of a manager are mentioned below:

Planning:
The first of the managerial function is planning. In this progression, the
manager will make a definite activity plan focused on some authoritative
objective.
For instance, suppose Ali the promoting supervisor has an objective of
expanding deals during the long stretch of February. Ali needs to initially
invest energy outlining the fundamental advances him and his group of
salesmen must take with the goal that they can build deals numbers. These
means may incorporate things like expanding notices in a specific locale,
putting a few things marked down, expanding the measure of expected
client to-agent contact, or reaching earlier clients to check whether they are
keen on buying extra items. The means are then sorted out into an
intelligent example with the goal that Ali and his group can follow them.
Organizing:
The second function is organizing. This expects Ali to decide how he will distribute assets and
arrange his workers as per the arrangement. Melissa should recognize various jobs and guarantee
that he appoints the perfect measure of workers to do his arrangement. He will likewise need to
appoint authority, allot work, and give guidance so his group of salesmen can run after higher deals
numbers without having obstructions in their manner.
Directing:
The third function is directing. It is supposed to be a cycle in which the
directors educate, control and regulate the exhibition of the laborers to
accomplish foreordained objectives. Coordinating is supposed to be the core
of the executives cycle. Arranging and sorting out staff have no significance
if heading capacity doesn't occur. Coordinating starts activity and from here
genuine work begins. Heading is supposed to comprise of human variables.

In basic words, it tends to be depicted as giving direction to laborers is
accomplishing work.
Controlling:
The fourth function is controlling. It very well may
be characterized as that function of the
management which assists with looking for
arranged outcomes from the subordinates,
supervisors and at all degrees of an association.
The controlling capacity helps in estimating the
advancement towards the hierarchical objectives
and brings any deviations, and shows remedial
activity.
The 6 functions of a manager are mentioned below:

Setting Goals:
A leader is expected to perform innovative capacity of spreading out
objectives and arrangements to convince the subordinates to work with
certainty.
Initiating Action:
The second capacity of a leader is to step up to the plate in all issues important to the gathering. He ought
to not rely on others for choice and judgment. He should coast novel thoughts and his choices ought to
reflect unique reasoning.
Organizing:
The following function of a leader is to make and shape the association on
logical lines by doling out jobs suitable to singular functions with the view to
make its different segments to work delicately towards the accomplishment
of big business objectives.
Direction and motivation:
It is the essential capacity of a leader to manage and guide his gathering
and inspire individuals to put forth a valiant effort in the accomplishment of
wanted objectives, he should develop certainty and energy in the work
gathering.
Link between Management and Workers:
A leader functions as a fundamental connection between the management
and the Workers. He interrupts the arrangements and projects of the
management to his subordinates and speaks to the subordinates'
advantages before the management. He can demonstrate powerful just

when he can go about as the genuine gatekeeper of the interests of his
subordinates.
Coordination:
A leader needs to accommodate the interests of the individual individuals
from the gathering with that of the association. He needs to guarantee the
intentional participation from the gathering in understanding the regular
goals.
P3: Apply different theories and models of approach,
including situational leadership, systems leadership and
contingency.
Introduction:
Leadership theories have been the source of various studies. In all actuality
just as practically speaking, many have attempted to characterize what
permits genuine pioneers to stand separated from the mass! Henceforth,
there the same number of hypotheses on initiative as there are thinker.
Different Theories and Concepts of a Leadership:
Situational Leadership:
Situational leadership is a leadership style that has been created and concentrated by
Kenneth Blanchard and Paul Hersey. Situational initiative alludes to when the leader or
director of an association must change his style to fit the improvement level of the
devotees he is attempting to impact. With situational administration, it is dependent
upon the pioneer to change his style, not the devotee to adjust to the pioneer's style. In
situational administration, the style may change constantly to address the issues of
others in the association dependent on the circumstance.
Systems Leadership:
Systems Leadership empowers the leaders in an association to make the conditions
where individuals at all levels can work beneficially to their latent capacity. It utilizes
sound standards about human conduct to make models of good authority, hierarchical

technique, frameworks plan and social cycle. It furnishes pioneers with apparatuses that
help to anticipate individuals' conduct in their association. It likewise assists with
building successful frameworks which drive gainful conduct and lead to a more viable
acknowledgment of the association's motivation.
Contingency theory of Leadership:
The Contingency Theory of Leadership expresses that a pioneer's viability is dependent
upon with how their authority style matches to the circumstance that is the pioneer must
discover what sort of initiative style and circumstance the person flourishes in. It tends
to be applied to the current circumstance that the association is looking whenever,
which implies this hypothesis can be applied to an assortment of circumstances.
Trait theory of leadership:
The trait theory of leadership is an early supposition that leaders are
conceived and because of this conviction those that have the right
characteristics and qualities are more qualified to initiative. It very well may
be applied to the current circumstance that the association is looking
whenever, which implies this hypothesis can be applied to an assortment of
circumstances.
Behavioral Theory:
Behavioral Theory of Leadership is a leadership theory that thinks about the
noticeable activities and responses of pioneers and devotees in a given
circumstance. Social hypotheses center around how pioneers act and accept
that pioneers can be made, instead of brought into the world and fruitful
administration depends on determinable, learnable conduct.
P4 : Explain the key approaches to operations management
and the role that leaders and managers play in COCA
COLA.
Introduction:
Managers and leaders have various jobs anyway the two of them work a
similar way so as to achieve business objectives. There are three significant
gatherings of exercises performed by activities the executives, getting from
its arranging, sorting out, and directing capacities. All exercises include
thinking about resources, expenses, and HR, and are gone before by an
exhaustive examination of cycles. The changes in the regular tasks need to

help the organization's vital objectives, so they are gone before by profound
investigation and estimation of the current cycles.
PRINCIPLES OF TOTAL QUALITY MANAGEMENT:
Total quality management (TQM) is the constant cycle of distinguishing and
lessening or killing mistakes in assembling, smoothing out flexibly chain the
executives, improving the client experience, and guaranteeing that
representatives are up to speed with preparing. Absolute quality administration
expects to hold all gatherings associated with the creation cycle responsible for
the general nature of the eventual outcome or administration.
Total Quality Management has a number of basic principles which
can be converted to the figure below:

 Focus on customer
When utilizing total quality management it is of pivotal significance to
recollect that lone clients decide the degree of value. Whatever
endeavors are made as for preparing workers or improving cycles, just
clients decide, for instance through assessment or fulfillment
estimation, regardless of whether your endeavors have added to the
consistent improvement of item quality and administrations.

 Employee involvement
Employees are an association's inward clients. Representative
association in the improvement of items or administrations of an
association to a great extent decides the nature of these items or
administrations. Guarantee that you have made a culture in which
representatives feel they are associated with the association and its
items and administrations.
 Process centered
thinking and handling process are a crucial piece of total quality
management. Processes are the core value and individuals uphold these
cycles dependent on premise goals that are connected to the mission, vision
and technique.
 Integrated system
Following standard Process focused, it is essential to have an incorporated
association framework that can be displayed for instance ISO 9000 or an
organization quality framework for the comprehension and treatment of
the nature of the items or administrations of an association.

 Strategic and systematic approach
A strategic plan must grasp the coordination and quality turn of events and
the turn of events or managements of an association.
 Decision-making based on facts
Decision Making inside the association should just be founded on
realities and not on assessments (feelings and individual interests).
Information should uphold this decision making process.
 Communication
 A communication strategy must be defined so that it is in accordance
with the mission, vision and targets of the association. This technique
contains the partners, the level inside the association, the
interchanges channels, the quantifiability of viability, idealess, and so
on.
 Continuous improvement
By utilizing the correct estimating devices and imaginative and inventive
reasoning, consistent improvement recommendations will be started and
executed with the goal that the association can form into a more elevated
level of value.

Roles of Leadership & Management in TQM:
LEADERSHIP ROLES IN THIS APPROACH:
 The leaders have to make an estimation for the entire procedures.
 To stay advanced and submitted to the management to give long haul
beginning to end legitimate help
MANAGER’S ROLES IN THIS APPROACH:
 They treat their providers as their accomplices.
 It is to ensure steady spotlight on clients.
Just in Time Inventory:

It is a procedure to build productivity and reduction squander by getting goods just as
they are required in the creation cycle, in this way lessening stock expenses. This kind
of stock administration gives numerous advantages, yet isn't without its drawbacks, and
depends vigorously on variables, for example, a solid, quick and productive organization
of providers. JIT offers favorable circumstances, for example, permitting makers to keep
creation runs low and proceed onward to new items rapidly and effectively if necessary.
Without a moment to spare stock administration is a positive cost-cutting stock
administration procedure, despite the fact that it can likewise prompt stock outs. The
objective of JIT is to improve an organization's quantifiable profit by lessening trivial
expenses.
Roles of Leadership & Management in JUST- IN -TIME INVENTORY.
LEADERSHIP ROLES IN THIS APPROACH:
 In this theory leaders need to ensure that the items they get for creation are not
wasted and suitably utilized.
 Even in the finishing process leaders ensure that workers are very much aware
of their job.
MANAGER’S ROLES IN THIS APPROACH:
 Managers need to arrange items from the providers at the right time and ensure
there is no delay.
 Also after looking at the requests the managers need to ensure that the correct
amount of products must be requested.

Concept of continuous improvement (Kaizen):
Kaizen is a way to deal with making consistent improvement dependent on the
possibility that little, progressing positive changes can procure significant upgrades.
Regularly, it depends on collaboration and responsibility and stands rather than
approaches that utilization extremist changes or top-down orders to accomplish change.
It was created in the assembling area to bring down imperfections, dispense with
squander, help efficiency, support laborer reason and responsibility, and advance
development. Kaizen can utilize various methodologies and instruments, which
archives, dissects and improves data or material streams needed to create an item or
administration, and Total Quality Management.
Roles of Leadership & Management in CONTINUOUS IMPROVEMENT OR KAIZEN:
LEADERSHIP ROLES IN THIS APPROACH:
 In this approach the leaders distinguish which individuals will be in the group for
the soecific objectives.
 They list the findings and the advantages both the management and the team.
MANAGER’S ROLES IN THIS APPROACH:
 The extent of tasks is classified in this approach.
 The accomplishment of Kaizen group is also measured.

P5: importance of operations management in achieving
business objectives:
Operation Management is critical to improve the general profitability. The
proportion of contribution to yield is named as efficiency. Since the control
centers around utilizing the accessible assets in the most ideal manner to
accomplish ultimate objectives, so it improves the general profitability. Activities
the executives is the organization of strategic policies to make the most
significant level of effectiveness conceivable inside an association. It is worried
about changing over materials and work into products and enterprises as
effectively as conceivable to expand the benefit of an association. Some the
administration capacities are recorded beneath:
 Human Resources
 Production
 Administration
 Finance
 Marketing
Human Resources: the main functional areas in the coca cola
company are Human Resource. The HR division recruits the best
individuals for the correct positions. For coca cola the HR division
searches for the office who has abilities and experience. They ought to
be cheerful in what they do; they produce a structure which
encourages them to recognize the correct individual for the work. They
look at the participation and dependability of the representatives, they
check whether the workers are paid on schedule and whether they are
late.
Production: Production is a process of joining different material sources of
info and irrelevant information sources (plans, ability) so as to make something
for utilization (yield). It is the demonstration of making a yield, a decent or
administration which has worth and adds to the utility of people. The region of
financial aspects that centers around creation is alluded to as creation
hypothesis, which in numerous regards is like the utilization (or customer)
hypothesis in financial aspects.
Administration: I so, the intentional voluntary measure permits an
organization encountering income or dissolubility issues breathing space from its

banks to rebuild. It is commonly a brief time of around one month, whereby the
chiefs hand control of the organization to a free director.
Finance: An account supervisor regulates all cash related capacities with a
business, including the charging and bookkeeping offices. Furthermore, fund
directors will commonly screen the increase of items and administrations to
guarantee the gainfulness of the organization. Money Department is frequently
answerable for creating and actualizing departmental approaches and systems to
streamline their specialization's activities and meet all organization objectives.
Marketing: An advertising office advances your business and drives deals of
its items or administrations. It gives the fundamental exploration to recognize
your objective clients and different crowds. Contingent upon the organization's
progressive association, a showcasing chief, director or VP of advertising may be
in charge.
P6.Different factors impact operational management and
decision making process in Coca Cola:
Business environment is the entirety of all outer and interior factors that
impact a business. You should remember that outer components and inward
factors can impact one another and cooperate to influence a business. For
instance, a wellbeing and security guideline is an outside factor that impacts
the inner climate of business tasks. Furthermore, some outside components
are outside your ability to control.
The company factors comprise of the customers, employees,
competitors, shareholders, suppliers and the media. The Coca-Cola Company
is working on a client strategy which is expecting to extend and build up the
status of its image in the worldwide market (Morrison, 2011). Throughout the
most recent five years, the organization has put resources into advertising
advancement as a client development system. For doing this, they have
established a huge consumer base in various national and international
markets in the over 200 countries where they operate. Since the year 2005,
they have experienced a continuous percentage increase regarding
customer loyalty. It has used various market segmentation strategies to
attract more customers and increase the sales. The company has also put in
place various policies that encourage employee participation in decision

making. As such, they have continued to experience improved productivity
over the last decade.
The Coca-Cola Company has used various innovative strategies to ensure
that it remains ahead of its competitors in the market. The company has
managed to produce a variety of brands that meets the needs of various
customers. For example, it manufactures both still and sparkling beverages.
Besides, the taste of Coca-Cola is unique that its competitors have never
found it easy to replicate
Let's take a look at some factors that affect the business
environment:
 Corporate Social Responsibility/CSR: Corporate social
responsibility initiatives can mainly enhance its global brand reputation in Coca-
Cola. Although the conflicts affect the organization’s image to some extent, the
organization finally improves its brand image and reputation through a series
of CSR initiatives.
 Political: The most significant political components which can directly affect
Coca Cola are laws and government guideline of food items. For example in US,
the Food and Drug regulations apply to its business. Apart from it, these laws
may vary from country to country. Coca Cola and its products must confirm to the
relevant laws in the countries they are sold. Tax laws vary from country to
country. The company has to follow the relevant laws in order to do business in a
particular market
 Technology: It is an important factor for the large businesses like Coca Cola.
Their production and bundling just as appropriation, rely vigorously upon
innovation. So as to stay productive, Coca Cola needs to put vigorously in it.

Innovative productivity guarantees convenient creation and a proficient gracefully
chain.
 Ethics: Coca-Cola is liable to respond ethically to many different parties: on the one
hand, Coca-Cola must stay true to their corporate policies, and on the other they must
fulfill their responsibilities to their workers, shareholders, society and the environment, as
well as abide by relevant laws.
 Social: The quest for solid way of life and expanding level of
customer’s wellbeing worries towards stoutness powered by sugar
and carbonated beverages can be determined as the most significant
social change that has immediate and noteworthy impact on Coca
Cola execution. Specifically, as it is illustrated in Figure below, the
amount of soft drinks consumption in the US has experienced a steady
decline during the past 15 years, at the same time when the level of
consumption of bottled water and the sports drinks has increased
substantially.