Factors for Adoption of ISO standards in China

Contents
Executive summary.................................................................................................... 1
Introduction................................................................................................................ 2
Background............................................................................................................. 2
Objective................................................................................................................. 3
Literature review........................................................................................................ 3
Factors for Adoption of ISO standards.....................................................................3
Methodology............................................................................................................... 4
Analysis and findings.................................................................................................. 5
Descriptive statistics............................................................................................... 5
Inferential statistics................................................................................................. 7
Discussion and Recommendation............................................................................. 10
Limitations and directions........................................................................................ 11
References............................................................................................................... 12

Executive summary
There are four causal relations found from the study. They include relations between
“stakeholder’s pressures” and benefits from external, between benefits from external and
motivation from external, between motivation from internal and efficiency from internal and
furthermore between internal motivation HR and processes of management (Wiengarten et al,
2017). Moreover, there exist a relation between external motivation and orientation. From the
above findings, Chinese organizations uses several ways to approach ISO standard certification,
where some companies are spearheaded by genuine objective on improving quality, others are
influenced by factors from markets or customers. Based on these influences the following
recommendations are made;
 For success to be achieved in China, the gap in the market should be discovered by
KEMA Quality; those organizations which recognizes the benefit of maximizing their
management skills.
 KEMA Quality should express the additional value and different selling point using
money.
 KEMA Quality uses the existing connection in several countries to enable expand their
network.
 KEMA Quality should also use their existing clients to broad their network.
 KEMA Quality to enable the use of network in informing concerns of the environmental
conditions.

Introduction
Background
China is considered as the most rapid growing economies in the world, and whose growth
influences a number of international decisions for business. She is of more benefits to
international business; therefore it is necessary to monitor the quality. This is relevant because a
nation like China whose exceptional size affects significantly many industries and the fact that
any tag “made in China” was perceived as of inferior quality as well as inexpensive products.
Chinese companies are working hard to ensure they produce quality to their export partners (Du
et al, 2016). One way to achieve this is by certification of the management system to be
independent body. The ISO 9000 certification ensures a minimum a low level of good
management system, since they have structured to supervise the management system of good
quality. The ISO 9000 series deal with good management and majorly the requirements and
satisfaction of the customer. Furthermore, its ensures continuous achievement of the company’s
operations. The scarce information of the understanding of Chinese organizations based on ISO
9000 certification, influence companies interested in Chinese market internationalization
negatively. Due to the fact that the Chinese companies have experienced fast growth in the
economy this as well as affected the strategy of several organizations in United States as well as
in Europe. An example is KEMA Quality, which is a business unit of KEMA NV and its
function is ensuring and preserving the quality of products and processes. KEMA Quality have
customers who have increased multinational and moved their production skills to China (Du, Yin
$ Zhang, 2016). In addition, KEMA Quality has constructed testing laboratories and offices in
some parts of China. The offices ensure product certification that is after testing and system
certification.

Objective
The purpose of this research report is to help both academic and practitioners in understanding
the relationship between other factors and adoption of ISO 9000 certification and other factors in
China’s services industry. The research will have a description of the Chinese context and its
importance in the process of system certification. The research should also have benefits and
description of different drivers as well as the role in Chinese industries which include storage
and transportation, telecommunication, software industries and etc.
Literature review
Factors for Adoption of ISO standards
The ISO 9000 series was introduced in1987, since its introduction many research papers have
been published on the title “motivational factors for obtaining of ISO certification”. Based on
this research, the internal factors such as profitability and efficiency, low cost, good quality as
well as the external factors which include pressure from customers have been discussed(Fikru,
2014). The ISO 9000 family of standards has grown to a major prerequisite for getting into a
wider market. The initial study work on the reasons for getting ISO certification standards,
which suggests that the external factors are greater than the internal factors (Fikru, 2016).
Certainly there are those who claim that the adoption of ISO 9000 certification conditions are
driven internally (Bowler et al, 2017). The adoption in most cases depends on the specific
organizational resources of the company. The ISO 9001 certification is the beginning for good
quality and low cost and its performance require a valid financial resource, which varies from
10,000 USD to 300,000 USD. Since the improvement from this certification is arguable, the
external motivations are very overwhelming (Pekovic, 2010). Few but not extremely scarce, are
the study works on Bulgaria which is a former communist economy. The ISO certification