Continuous Improvement and Innovation Review for Worlducation

This assessment task focuses on the continuous improvement and innovation review for Worlducation. It includes a summary of the business, review of organizational documentation, products and services, key business objectives, operational processes, supply chain, performance improvement, policies and procedures, best practices, learning opportunities, and more.

Contents
Section 1: Continuous improvement and innovation review..............................................................2
Section 2: Plan and implement continuous improvement and innovation .........................................8
Section 3: Continuous improvement and innovation monitoring and evaluation..............................16
Student name:
Assessor:
Date:
Business (and work area if
relevant) this assessment
is based on:
Role:
What role will you
assume?
How does this role
contribute to the broader
work goals?

Section 1: Continuous improvement and innovation review
Summarise the business or work area.
Review organisational
documentation
Which documents did you
read?
Which policies and
procedures will guide your
approach to approvals,
project management and
change management?
Attach the documents
(including the notes you
made as you read them) to
this section of the portfolio.
Attach the policy and
procedures (including the
notes you made as you
read them) to this section
of the portfolio.
The documents which were opted by the company for the
purpose of continuous development and performance
increments were, Strategic plan, Operational plan and
organisational structure(Beard-Gunter, Ellis and Found,
2019).
The internal and external communication policies and
procedures will guide the approach to approvals, project
management and change management.
Products and services
What are the products and
services?
The Worlducation produces a variety of computer tablets as thy
realised that the fast growing world requires the effective ways
of technology. Their market segment is B2B, focusing on larger
sales and minimised the potential number of problems. The
long term plan of the worlducation is to tackle a business to
consumer strategy B2C.

Objectives
List the key business
objectives.
The main objective of the business is to be the change and
assist a world without illiteracy by changing the way children
pick up at school and the number of schools that have access
to technology. (ChoudhariDhoble and Panchal, 2020). The
business also wants to be well led, high performing, profitable
and accountable.
Key decision makers
Who are the key decision
makers (stakeholders to
whom you will report or
seek advice from)?
The stakeholders which me and my team holders would be
reporting to are, the senior manager, the Hr team for
performance management, The operational management o
look at the various functions in the organisation and also
maintaining effective communication channels with all
stakeholders to ascertain industry requirements and then
develop products and manage services accordingly.
Operational processes
Describe key operational
processes.
The various operational processes are been organised by the
company such as, finalisation of proposal for cloud- based
solution, research into cloud- based solution, finalisation of
cloud-based solution etc.

Supply chain
Summarise the supply
chain associated with the
work area or organisation.
Worlducation has a tough supply chain that starts when a sale
is made usually via a sales representative or through an online
questions that are handled by the sales team. Sales are
prerecorded in an internal Enterprise Resource Planning
System (ERP System) which informs the operations team that
an order needs to be delivered. The operations team confirm
the sales order and empower the delivery of a manufacturing
request to the factory in Hong Kong(Foley, 2020).
Manufacturing team in Hong Kong notes the order conditions
and delivery details and merge this within its production
program. The order is manufactured, and the operations team
set up the freight and shipping straightaway to the customer.
Performance Improvement
Which strategies are
currently used to monitor
and evaluate the
performance and
sustainability of key
systems and processes?
Discuss the current
continuous improvement
systems, processes, and
innovations being used.
Worlducation started 2021 with a huge sale to a school in
Portugal. Although it was a big start, the context for the rest of
the one-fourth was highly unsure due to COVID-19. The drastic
increase in the number of customers is great news for sales, It
is estimated the ongoing costs for such a system are around
$12.50 per user and will help maintain and individualise the
customer service. The current continuous improvement
systems used by the company was keeping the operations
fluent and the staff members were also being motivated and
supported in such a way so that the workload can be
minimised and also the productivity can be increased(Hillman
and Chheda,2021). The use of upgraded technology has
helped the organisation to work more effectively and efficiently.
The Worlducation has also improved the ways of
communication with its various users and the employers too, so
as to be more clear and understandable.
Policies and procedures
What are the
organisational
requirements for approvals,
change management,
project management and
knowledge management?
The Worlducation aims to enhance and reinforce the vision and
strategic priorities and changing the management across the
organisation. The company is also encouraging the various
communication platforms, tools and information sharing
collaboration systems so that these policies can help them to
ensure the compliance with relevant legislative requirements.
Worlducation has several internal communication channels
available for communication, approvals, project management,
change management and knowledge management as well.

Summarise and analyse current performance to identify changes and improvement opportunities.
Analyse performance to
identify performance
variances from existing
plans.
Summarise the
performance outcomes of
your business.
Include mathematical
information in your
summary
How has the current
business performance
varied from what was
planned?
Attach documents
showing performance
information as evidence
that you’ve collected the
information.
If the company want to improve their performance so they
need to analysis , daily activities of the company and performed
by comparing planned activity cost against the actual activity
cost to identify variance. Along with it helps the company to
making the effective strategy plans to achieve their
target(Kohlegger and Ploder, 2018) ..
Identify and analyse
trends and opportunities
Describe current trends
and opportunities
associated with industry
in which the business
operates.
Analyse how these trends
and opportunities impact
the business.
If the company wants to identify the opportunities and trend,s o
they need to compare the business date over time for find out
the constant result to develop the strategy. Along with they
need to doing proper research to grab the opportunities.
Analyse supply chains and operational and service systems to identify changes, improvements, and
new ideas
Perform Gap Analysis using the table provided to describe the current state of the supply chain and
operational and service systems and the desired state of the supply chain and operational and
service systems. Also identify solutions to bridge any gaps and the cost-benefit calculations of the
solutions. You may identify more than one solution per issue

Current state
(at least four issues)
Future state Gap solutions
(these may be changes,
improvement
opportunities and new
ideas)
Cost-benefit
Less workforce High level of
retention
Managing balance
between tasks and
workforce and motivating
the workers and
employers of the
company.
cheap benefit
Less efficiency High efficiency Good training and
development can
improve the performance
The company will be
able to save money
and decrease the
cost as well.
Slow performance Fast
performance
Using effective methods
and resources
Faster productivity
Stagnant growth Consistent
growth
Proper management and
functional ability.
Organic growth
Set objectives
What are the objectives
for improving how things
work?
What are the continuous
improvement objectives
and desired outcomes?
The objectives for improving the work and things are
maintaining the balance between efficiency and performance,
time management and good supply chain and logistics are also
the targeted objective of the firm(Liao and Ai Lin Teo 2018).
Identify team members and seek their input.

Identify at least two team
members
Who in the team do you
believe is instrumental to
ensuring continuous
improvement and
innovation? Give your
rationale for this.
Assistant manager and operations trainee, as they both are
the in charge of performance in the company.
Best practices
Describe best practice
ways of working that teams
can use to achieve
continuous improvement
and to be innovative. Give
at least four examples.
The best practises to achieve the continuous improvement
are,
effective communication, being creative and adapting various
changes, staying dynamic are some of the practises for
continuous improvement.
Learning opportunities
What learning opportunities
exist for the team to
improve their skills and
knowledge in relation to
continuous improvement
and innovation? Describe
at least two.
The learning opportunities to make the continuous
improvement in the skills are, being consistent and motivated,
effective listening and training and development(Lopez-
Martin, Carro and Sanchez-Esguevillas, 2020).

Seek input
Insert a screen shot of your
email to the team members
or attach it as evidence to
this section of your
portfolio.
Attach: Documents and policies and procedures ☐
Performance information ☐
Email to team members (if relevant) ☐
Section 2: Plan and implement continuous improvement and innovation
Select most appropriate changes/opportunities/new ideas.
Select most appropriate
changes, opportunities,
and new ideas.
Choose three solutions
(from your Gap analysis) to
focus on as part of your
continuous improvement
efforts.
These should be the best
solutions based on your
Gap analysis and cost-
benefit calculations.
Say why you chose these
three issues (consider
The most appropriate changes are
Good training and development can improve the performance
of the employees by increasing the efficiency of the employers
and the employees. The company will be able to save money
and decrease the cost as well.
Using effective methods and resources so that the productivity
can be increased(Philip, 2018).
Proper management and functional ability so as to maintain the
organic growth.

resources, needs and
constraints)
Plan for continuous improvement.

Continuous Improvement Plan for [worlducation]
Objectives and KPIs of the plan
Key strategies to monitor and evaluate performance and sustainability of key systems and processes
include team meetings, staff surveys and the use of financial reports and regular performance reports.
Continuous improvement systems and processes
The company plans to develop their market share by improving our marketing and advertising.
continually improving the quality of service given to clients maintaining effective
communication channels with all stakeholders to ascertain industry requirements and then
develop products and manage services accordingly. The continuous improving of
communication channels with the stakeholders, ensuring a flow of timely and accurate
information to facilitate effective planning and decision making (Vassallo, 2019).
Key actions, resources, constraints and timeframes
Describe key actions, resources, constraints, and timeframes to achieve continuous improvement and
innovation as you implement your chosen changes/opportunities/new ideas. List at least six key
actions.
Change/Opportunity/
new idea
Key actions related to
continuous
improvement and
innovation (e.g.,
brainstorming,
implementing
improvement registers,
updating policies etc.)
Resources Constraints Time
frames
New employee training
methods
Training sessions Training
modules
Employees
resistance
1 month
Up gradation in
technologies
On the job training on
system.
Machines
and various
software
Less
technical
efficiency
2 month

Impact
Describe the impact the changes/opportunities/new ideas and associated actions will have on the
organisation or work area as well as the consequences for people.
Describe actions or transition plans (following the policies and procedures that address approvals,
project management and change management) that to will be taken to manage this.
Change/Opportunity/new
idea and associated
actions
Impact of change and
consequences for people
Transition Plan
Efficiency Completion of task on time Training of the employees
towards the betterment of
functional ability.
Technological up gradation Effective management Using various developed
software and IT systems.
Risk management
Plan to manage the risks associated with your Continuous Improvement plan. One risk should be Non-
performance of staff members.
Risk
What are the risks
associated with your
plan? List at least
three.
Potential outcomes
List potential
outcomes for each
risk.
Risk response
Will you avoid,
retain, share,
transfer or reduce
the risk?
Contingency plan
How will you manage
the risk (e.g., progress
reports, training,
insurance etc.)?
Non-performance of
staff
Less productivity Better training Encouraging and
motivating them to
work efficiently
Less transparency misinterpretation Flow of effective
information
Proper flow of
information.
Communication
Describe how the continuous improvement and innovation plan will be communicated.
What must be
communicated
Who will you
communicate
How will you
communicate?
When must the
communicatio
Further
comments

? to? n take place?
The methods to
boost
performance
Workforce
management
To the HR During work
hours
better training
and
performance
increasing
methods should
be opted
Promoting
effective flow of
communication
General
manager
To the HR During the work
hours
Formal and
proper flow of
communication
Increasing
functional ability
Operational
manager
Departmental
head
During the work
hours
Fast and quick
working
management
should be
promoted.
Rewards
Outline the rewards that will be put in place for staff for achievements in relation to continuous
improvement, innovation, and learning.
Knowledge management
Select which of the activities below are used as part of your organisation’s knowledge
management system to capture leanings from continuous improvement and innovation.
Knowledge management item Have learning
s been
captured and
managed?
Knowledge sharing: ensuring there is a culture of sharing information
in the company
Better
transparency
and clarity
among the
organisation
Sharing of best practices
Establishing communities of practice within the organisation, as well
as with other organisations
Cross-project learning, as well as post project reviews

Mentoring and coaching Better
guidance has
lead to
effective work
with good
quality as well.
Performance management
Social software such as blogs, wikis Being active
on social
media, various
blogs, wikis
have
promoted the
communicatio
n and
modernisation
Shared documents in cloud-based storage
Mentor and coach team members.
Plan for team meeting
Who will you meet with?
How will you facilitate
effective group interaction?
How will you build rapport
with the team members to
ensure positive working
relationships?
What questions will you
ask about team member’s
vision for continuous
improvement and
innovation to guide you
mentoring?
How will you coach the
team in innovation?
Attach your questionnaire
The effective plan for a team meet can be promoted by the
Team leader, informing all the team members about the
meeting and various topics which will be discussed in the
meeting as well. By maintain g good communication, and clear
flow of information as well. Including their questions and
queries which can be addressed further to promote effective
management and positive working relationship.

to this section of the
portfolio.
Team meeting
What feedback did you
receive about how you ran
the meeting?
How can you improve your
performance in future?
If not viewed in person by
your assessor, attach proof
of the team meeting to this
section of your portfolio.
The feedback that has been received was useful, the response
and reviews were quite positive and various ideas were also
provided by the team members which should be considered to
make the working better.
Implement innovative processes.
Implement continuous
improvement
Which
change/opportunity/new
idea did you implement?
Attach proof to this section
of your portfolio.
The continuous improvement can be implemented in such a
way, so that The business and the organisation works towards
the motive of the business or an organisation. The change that
has been implemented was the up gradation in technologies.

Address impact of
change/opportunity/new
idea
How did you address the
impact?
Attach proof to this section
of your portfolio.
The impact of change that has been implement has various
impacts so as to maintain the efficiency and the tasks also
became easier and quicker to be performed.
Attach: Performance questionnaire ☐
Team meeting (if not already viewed in person by
your assessor) ☐
Proof of implemented change ☐
Proof of how you addressed the impact of change ☐

Section 3: Continuous improvement and innovation monitoring and evaluation
Monitor and evaluate performance.
Continuous improvement
systems, processes and
innovation evaluation
How well you are the
continuous improvement
systems, innovations and
processes are working?
According to me, The organisation has adapted the
changes quite effectively and also the continuous working
and innovation has promoted the workers to work towards
the direction of achieving the organisational goal.
Recognise successes
What continuous
improvement successes
can be celebrated?
Insert a screen shot of
your email to team
members or attach proof
of the draft email to this
section of the portfolio.
The success can be celebrated by organising a casual
meet up for the team members so as to celebrate the
success of the organisation.

Continuous improvement
or innovation failure (non-
performance)
Describe the failure and
analyse the causes.
Attach proof of
implemented contingency
measures.
The failures of continuous improvement involve resistance
to change and lack of budgeting measures. There were
many contingencies plans that were made which involve
cost controls and employee meetings(Yang, Zhang, Jnd
Wang, 2020).
New challenges and
opportunities
What are new challenges
and opportunities?
The new challenges and opportunities are, up gradation in
technologies and promoting effective managerial
relationships within the organisation.
Manage new challenges and opportunities.
Update Continuous Improvement plan to show new challenges or opportunities. Also confirm that
knowledge management systems have been used as planned.
Continuous Improvement Plan for [Worlducation ]
Objectives and KPIs of the plan
KPIs provide targets for teams to shoot for, milepost to standard the progress, The
objectives of KPI were to address the performance, functional ability and
productivity of the employers as well as the employees too.
Continuous improvement systems and processes
“The current transmutation of products, services or processes through additive and
brainwave improvements.” It doesn't only mean that a business should make
changes along the way when things aren't working smoothly, but also to make the

necessary measures and steps such as, effective management, good
communication and proper usage of resources too.
Key actions, resources, constraints and timeframes
Describe key actions, resources, constraints, and timeframes to achieve continuous improvement
and innovation as you implement your chosen changes/opportunities/new ideas. List at least six key
actions.
Change/Opportunity/
new idea
Key actions related to
continuous
improvement and
innovation (e.g.,
brainstorming,
implementing
improvement registers,
updating policies etc.)
Resources Constraints Time
frames
Technological efficiency Implementation of
smart systems
development of IT
software
Machines
and
equipment
Less known
to
technological
terms
1
month
Effective relationship
between employers and
employees
transparency Proper flow
of
communicat
ion
Improper
communicati
on
2
weeks
Impact
Describe the impact the changes/opportunities/new ideas and associated actions will have on the
organisation or work area as well as the consequences for people.
Describe actions or transition plans (following the policies and procedures that address approvals,
project management and change management) that to will be taken to manage this.

Change/Opportunity/new
idea and associated actions
Impact of change and
consequences for people
Transition Plan
Increased functional ability Efficiency in tasks Making the employees
aware and clear about the
functions
Good decision making Betterment of the
organisation
Power to the authority,
promoting a centralised
organisation
Risk management
Plan to manage the risks associated with your Continuous Improvement plan. One risk should be
Non-performance of staff members.
Risk
What are the risks
associated with your
plan? List at least
three.
Potential outcomes
List potential
outcomes for each
risk.
Risk response
Will you avoid,
retain, share,
transfer or reduce
the risk?
Contingency plan
How will you manage
the risk (e.g., progress
reports, training,
insurance etc.)?
Non-performance of
staff
Incomplete tasks Reduce the risk Train the employees
towards the
completion of tasks
Employees rejecting
change
Inability to implement
performance
improvement plans
Avoid the risk Communicating the
changes to the
employees before
hand.
Communication
Describe how the continuous improvement and innovation plan will be communicated.
What must be
communicated
?
Who will you
communicate
to?
How will you
communicate?
When must the
communicatio
n take place?
Further
comments
Major changes
related to work
HR manager Communication
will be done
using emails.
Early morning In order to solve
this problem
communication
must be face to
face

Formal flow of
communication
All the
employees
Communication
will be
fascinated using
emails and
company
meetings.
During the work
hours
Spread of
necessary and
relevant
information.
Rewards
In order to support or motivate the employees working in the organisation, they should
reward their employees with bonus, increment, incentivces.
Knowledge management
Knowledge management item Have
learning's
been captured
and
managed?
Knowledge sharing: ensuring there is a culture of sharing information
in the company
yes
Sharing of best practices Somewhere
yes
Establishing communities of practice within the organisation, as well
as with other organisations
yes
Cross-project learning, as well as post project reviews Well managed
Mentoring and coaching Effectively yes
Performance management increased
Social software such as blogs, wikis yes
Shared documents in cloud-based storage yes
Attach: Email to celebrate successes ☐
Implemented contingency measures ☐

REFERENCES
(Beard-Gunter, Ellis and Found, 2019) (ChoudhariDhoble and Panchal, 2020) (Foley,
2020) (Hillman and Chheda,2021) (Kohlegger and Ploder, 2018) (Liao and Ai Lin Teo
2018) (Lopez-Martin, Carro and Sanchez-Esguevillas, 2020) (Philip, 2018) (Vassallo,
2019) (Yang, Zhang, Jnd Wang, 2020)
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Foley, G., 2020. Introduction: The state of adult education and learning. In Dimensions of
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Hillman, S.L. and Chheda, N., 2021. A process of teacher performance review for
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Philip, G., 2018.Sustaining a culture of process control and continuous improvement: The
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