This article discusses the continuous improvement process for VTI Auto Workshop and Car Care Company, including employee engagement, stakeholder engagement, training methods, and record keeping procedures. It also identifies organizational issues resulting in lower productivity and provides continuous improvement techniques and strategies to address performance issues and sustainability requirements. Additionally, it covers issues faced by the company, group decision-making models, ways to provide defect-free service, data documentation and presentation methods, and the SIPOC model for the mentioned company.