Coordination and Integration in Hospitality Industry

This presentation discusses the importance of developing necessary competencies and skills to secure an effective position within the hospitality industry. It covers different functional roles within the industry, methods of communication, coordination and integration, and recommendations for enhancing business performance. Suitable examples are used throughout the presentation to illustrate key points.

Presentation

Table of Content
• Introduction
• Different functional roles within hospitality industry and their interrelations
with each other through organizational chart
• Discuss methods of communication and levels used within an organisation.
• Review the coordination and integration in context of a business organisation
with the help of suitable examples .
• Evaluate effectiveness of different communication methods and also assess
how integration and monitoring within a specific department can support in
attainment of organizational goals
• Make recommendations regarding enhancement of business performance
through coordination and integration
• Conclusion
• References

Introduction
• In the present era, hospitality business toolkit is about developing
necessary competencies and skills so that one can secure an
effective position within hospitality organization. Through this, it
is possible to understand performance of the hospitality business
entity through different financial and non-financial indicators
(Kim and Jeong, 2018).

Different functional roles within hospitality industry and
their interrelations with each other through organizational
chart
• Marketing and Finance
• Human resource and
marketing
• IT and human resource
department

Discuss methods of communication and levels
used within an organisation.
• Communication plays an important role
in exchanging the information from one
person to other. In organizations,
maintaining communication is
important in order to take effective
decisions. In this context, different
methods of communication are
mentioned below:
• Verbal communication
• Non-verbal communication
• Written communication

Cont..
• In context of the respective company, they are likely to use
emails, formal reports to exchange the information with each-
other. Apart from this, they also maintain verbal communication
to transmit the information as per requirement.

Review the coordination and integration in context
of a business organisation with the help of suitable
examples
• In hospitality organization, coordination is necessary from the top
level of company to the medium and lower level workers. There
is requirement to maintain proper coordination among the team
members so that they can easily communicate with each-other
(Lei and et. al., 2020). In reference of the company, it is required
to maintain coordination through appropriate leadership.

Evaluate effectiveness of different communication methods and also assess how
integration and monitoring within a specific department can support in attainment
of organizational goals
• It is analyzed that communication is highly important to maintain
the necessary flow of information within the company. In
reference of company, there is requirement to monitor as well as
integrate different methods so that pre-defined goals can be
attained.

Make recommendations regarding enhancement of
business performance through coordination and
integration
• To improve the business performance, it is highly important to maintain
necessary communication. For this purpose, there are ample of methods of
communication. An organization needs to chose an appropriate way so that
information can be easily circulate from one person to other. In context of
respected company, they can easily maintain appropriate coordination and
integration by adopting suitable way of communication.
21/01
/20

Conclusion
• From the above-mentioned information, it is monitored that hospitality
business toolkit is about developing necessary competencies and skills so that
one can secure an effective position within hospitality organization. Through
this, it is possible to understand performance of the hospitality business entity
through different financial and non-financial indicators. It is monitored that
maintaining appropriate communication is important to gain significant results
in the future period of time.

References
• Hossain and et. al., 2020. Factors influencing customer citizenship behaviour in
the hospitality industry. Annals of Leisure Research, pp.1-24.
• Kim, H.J. and Jeong, M., 2018. Research on hospitality and tourism education:
Now and future. Tourism Management Perspectives, 25, pp.119-122.
• Law, R., Leung, D. and Chan, I.C.C., 2019. Progression and development of
information and communication technology research in hospitality and tourism:
A state-of-the-art review. International Journal of Contemporary Hospitality
Management, 32(2), pp.511-534.
• Lei and et. al., 2020. Engaging customers in value co-creation through mobile
instant messaging in the tourism and hospitality industry. Journal of Hospitality
& Tourism Research, 44(2), pp.229-251.