Corporate Communication Skills: Oral and Written Communication Strategies

This guide provides an overview of effective corporate communication skills for both oral and written communication. It includes strategies for introducing yourself, responding to irate customers, and writing professional emails. The guide also emphasizes the importance of business communication skills in the corporate sector and how they can increase productivity and work performance.

CORPORATE
COMMUNICATION
SKILLS

TABLE OF CONTENTS
INTRODUCTION ..........................................................................................................................3
TASK 2 – ORAL COMMUNICATION.........................................................................................3
Introducing self with presentation of strength and weak points:.................................................3
What could be offered to the company by me:............................................................................4
Role playing a manager to response an irate customer:...............................................................5
An email responding to the unsatisfied customer about a product of the company: ..................5
An email to the manager explaining him the impacts of a new project on the business:............6
An email for the announcement for the employees of new norms and precautions to be taken at
work during COVID situation:....................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Corporate communication skills are the requirements needed to excel in both national and
international corporate sectors to interact and communicate with the internal and external
environmental aspects. This brief is written to provide an overview about the interview questions
asked and how to influentially answer these with the help of effective communication skills.
Further it will also include how to solve grievances of customers through emails about various
situations.
TASK 2 – ORAL COMMUNICATION
Introducing self with presentation of strength and weak points:
As everyone has some strong and weak points in them, so is me with these. In order to
introduce myself in this interview and to increase the levels of productivity effectively and
efficiently inside, I would like to start with the very first step that is the intelligence building up
in overall aspects. There should be some sort of motivation and stimulation of the gut feelings
that can help in the clarification in expressing oneself.
Some strengths:
 Confidence: The greatest strength found inside can be the confidence levels to conquer
and overcome every type of fear and situations that can hinder the trust and belief we
have in ourselves. Once this area is successfully achieved with full potential, it becomes
easy to express myself in front of the whole crowd of people and this is exactly what is
actually required to contributing in the communication process and interaction process
and skills.
 Listening: To listen is to excel should be the criteria for effective communication skills
(Pham. 2021). In this interview session, it will be observed in me as to how the listening
aspect can benefit the overall development in people and how can it be efficiently utilized
in the strength points of someone. Even before speaking or expressing my own ideas, I
prefer to listening to others and their opinions about a particular matter. This strategy has
many benefits as it provides an idea about how to continue the conversation and also to
make the person feel appreciated.
Some weaknesses:

 Lack of experience: There might be some areas in which I don't have much experience
and expertise in. Unless and until it is taught and mentored inside, that particular
inefficiency stays. The experience can be of any category and field that might be the
inside or the outside factor of my educational qualifications ,etc. that has to be analysed
and evaluated.
 Lack of speaking skills: Being an introvert, it is understood to have lack of proper
communication and speaking skills. This ineffectiveness has resulted in tensed
environment in my life leading me to frustration and confusion in many aspects of
productivity and collaborative opportunities.
Both strengthened and weaknesses can be effectively and efficiently utilized to rise against the
poor levels of interpersonal skills and can be used to rise in the much preferred areas of interest
of a person (COMMUNICATION SKILLS. 2022). Positive results can still be achieved with the
involvement of optimistic behaviour towards ourselves and a spirit to do something unique.
What could be offered to the company by me:
After analysing my own strengths and weaknesses, it can be evaluated on its basis that
with my already possessed skills and experience in my acquired talent and qualifications, the
firm can benefit from my positive attitude and the passion to learn new things and develop my
interpersonal skills within the formal relations of the organization. To follow the guidance and
steps of the experienced staff members of the workforce and management, it could result in the
efficiency of the work performance in me and can also result in the identification of company's
specific needs and demands for the overall achievement of the organizational objectives. The
overall accomplishments can benefit the company in many useful ways such as the proper
optimization of the equipments and tools provided to enhance the competitive levels and to attain
maximum benefits from the training and development programmes conducted. To always reply
with the positive attitude to increase and improve the growth levels with full dedication and
concentration levels. The company can even reap beneficial interests from my high quality work
produced for the evaluation of success rates of the firm and enjoy market recognition and
appreciation from its internal and external factors and sources.

Role playing a manager to response an irate customer:
Customer: Greetings from this side. I want to inform the other side that the delivery of my
product on time as mentioned at the time of shop was not completed positively. I was expecting
my required essential by the expected delivery time that was promised at the mentioned address,
but to my surprise it did not meet my expectations. This ineffectiveness of the company lead me
to the cancellation of my further other activities. Please let me know the details of your side.
Manager: Greetings. We as a team of specialists are very sorry to hear you experience such
hurdle during purchasing with us. There must be some unexpected situations that lead to such
inefficiency and ineffectiveness from our side. We would appreciate your efforts if you can
explain your grievance in detail in order for us to get a clear picture about the issues you are
facing.
Customer: Sure, I will explain you in detail about the problems. Yesterday was the expected
time for me to receive my delivery and as I was not at the expected location, the parcel was not
delivered by the time I was reached the location.
Manager: Dear customer, the policy of our company aims at providing customized services to
the customers without any delays. If our customer has faced any kind of irrelevancy with our
service providing abilities, then the firm is entitled to resolve the issues that are creating
misunderstandings between the relations. The firm and responsible authorities will take care of
the situation and make sure that our shopper is satisfied with the services provided to them for
better customer experience with our firm.
Customer: Thank you very much. I will be looking forward to the amendments that are in
process.
TASK 3 – COMMUNICATION IN WRITING
An email responding to the unsatisfied customer about a product of the company:
To: [e-mail]
From: [e-mail]
Subject: In respond to the complaint filed against the product of our company in order to offer
solution regarding the same.
Dear customer,
We would like to apologize for your inefficient experience because of some products provided
by our firm. Our firm operates with the mission and vision of customer satisfaction through the

values we demonstrate. We really feel apologetic after hearing your dissatisfaction in regards
with our products. The firm strives to resolve the queries related to its customers and serves
them as their first priority and on this basis, the company will replace the defective product with
a fresh one for better experience of its customers and eventually meets all the demands set by
them. We even appreciate your efforts of connecting with us and informing us about our
inefficiency of our items and granted a chance of making improvements in our activities.
Thank You.
Yours Sincerely,
The manager
An email to the manager explaining him the impacts of a new project on the business:
To: [e-mail]
From: [e-mail]
Subject: To explain the impact of the new business plan of my own which will benefit the firm.
Dear Sir/Mam,
This email is written to you regarding an introduction to the project I have prepared within my
efficiency levels that can have great impacts on our business activities and operations. The
project thus formed will identify and evaluate all the challenges faced by our business and how
to improvise some lacking areas to effectively increase the success rates. In today's time where
the world has become dynamic in nature, it is essential to have some backup options that can
help us in the continuity of our overall operational activities which is very essential for survival
in the long run. Each aspect has been carefully examined and analysed in order to set standards
and measure the deviations. The team on board has also agreed upon the proposal and
understand the need of implementation of this project.
Thanking You.
Yours Sincerely,
Employee

An email for the announcement for the employees of new norms and precautions to be taken at
work during COVID situation:
To: [e-mail]
From: [e-mail]
Subject: The announcement of new norms and precautions to follow at work during COVID
situation.
Dear employees,
This email is to bring in notice the importance of new set norms and precautions that are needed
to be taken in the prevailing COVID era at work. As the government has already identified the
importance of social distancing and also has implemented in the law and constitution of the
country, it is essential form us to abide by them in order to make sure that we contribute in the
safety of our society (Assaad. and El-adaway. 2021). It is strictly advised that before consuming
anything, everyone should clean their hands and avoid touching your faces with the same. Also
to keep a measurable distance between each other while communicating and interacting to
eliminate any kind of uncertainty. During gatherings and meetings, if essential, the employees
are requested to wear recommended masks that will protect them and others from any
externality.
Thank You.
Regards,
The manager
CONCLUSION
This brief has now come to an end with communication in various aspects of an
organization with its uses and importance in the corporate sector. It has been observed that
business communication skills are necessary in order to communicate professionally within the
constituents of an organisation. It helps in increasing the overall productivity and work
performance of the firm and interpersonal skills of the workforce, therefore being beneficial for
both the parties.

REFERENCES
Books and Journals
Assaad, R. and El-adaway, I. H., 2021. Guidelines for responding to COVID-19 pandemic: Best
practices, impacts, and future research directions. Journal of Management in
Engineering. 37(3). p.06021001.
Pham, D. T. T., 2021. The effects of Audiovisual Media on Students’ Listening
Skills. International Journal of TESOL & Education. 1(1). pp.13-21.
Online
COMMUNICATION SKILLS. 2022. [Online]. Available through:
<https://www.fastcompany.com/90313078/the-importance-of-these-7-communication-
skills>