Corporate Strategy and IT Governance Name of the University Author
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Added on 2021-09-12
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Part (b) [3 marks] Identify two areas where an internal Service Level Agreement (SLA) might be different from an external SLA (where these SLAs relate to the provision of IT based services). Note that internal SLAs operate between one or more parts of the organisation and an internal service provider such as the IT department, whereas external SLAs operate between one or more parts of the organisation and an external service provider, such as a firm providing outsourced IT services.
Corporate Strategy and IT Governance Name of the University Author
Added on 2021-09-12
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CORPORATE STRATEGY AND IT GOVERNANCE Corporate Strategy and IT Governance Name of the Student Name of the University Author Note
CORPORATE STRATEGY AND IT GOVERNANCE 1 Table of Contents Question 1 [15 marks]................................................................................................................2 Part (a) [3 marks]...................................................................................................................2 Part (b) [3 marks]...................................................................................................................2 Part (c) [3 marks]...................................................................................................................2 Part (d) [3 marks]...................................................................................................................2 Question 2 [15 marks]................................................................................................................3 Part (a) [8 marks]...................................................................................................................3 Part (b) [7 marks]...................................................................................................................3 Question 3 [10 marks]................................................................................................................4 Part (a) [4 marks]...................................................................................................................4 Part (b) [6 marks]...................................................................................................................4
CORPORATE STRATEGY AND IT GOVERNANCE 2 Question 1 [15 marks] Part (a) [3 marks] It has been noted that there are skills shortages impacting on the recruitment of IT related staff. Outline three key tactics an IS manager could adopt to ensure this issue doesn’t present too many risks to their organisation. The three tactics by which the efficiency of the recruitment policy will be maintained in an IT company are the applicant tracking system, video interviewing and taking the advantage of the extensive use of social media. Part (b) [3 marks] Identify two areas where an internal Service Level Agreement (SLA) might be different from an external SLA (where these SLAs relate to the provision of IT based services). Note that internal SLAs operate between one or more parts of the organisation and an internal service provider such as the IT department, whereas external SLAs operate between one or more parts of the organisation and an external service provider, such as a firm providing outsourced IT services. Internal SLAExternal SLA Management of expectations and boosting productivity is achieved with the help of internal SLA. External business processes such as the vendor can be managed with the help of external SLA. Employee morale can be significantly improved with the help of internal SLA. Restrictions are source of concern for the employees of an IT organisation. Table 1: Difference between internal and external SLA (Source: Created by the author)
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