Corporate Strategy and IT Governance PDF

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CORPORATE STRATEGY AND IT GOVERNANCE
Corporate Strategy and IT Governance
Name of the Student
Name of the University
Author Note
CORPORATE STRATEGY AND IT GOVERNANCE1
Table of Contents
Question 1 [15 marks]................................................................................................................2
Part (a) [3 marks]...................................................................................................................2
Part (b) [3 marks]...................................................................................................................2
Part (c) [3 marks]...................................................................................................................2
Part (d) [3 marks]...................................................................................................................2
Question 2 [15 marks]................................................................................................................3
Part (a) [8 marks]...................................................................................................................3
Part (b) [7 marks]...................................................................................................................3
Question 3 [10 marks]................................................................................................................4
Part (a) [4 marks]...................................................................................................................4
Part (b) [6 marks]...................................................................................................................4
CORPORATE STRATEGY AND IT GOVERNANCE2
Question 1 [15 marks]
Part (a) [3 marks]
It has been noted that there are skills shortages impacting on the recruitment of IT related
staff. Outline three key tactics an IS manager could adopt to ensure this issue doesn’t present
too many risks to their organisation.
The three tactics by which the efficiency of the recruitment policy will be maintained
in an IT company are the applicant tracking system, video interviewing and taking the
advantage of the extensive use of social media.

Part (b) [3 marks]
Identify two areas where an internal Service Level Agreement (SLA) might be different from
an external SLA (where these SLAs relate to the provision of IT based services).
Note that internal SLAs operate between one or more parts of the organisation and an internal
service provider such as the IT department, whereas external SLAs operate between one or
more parts of the organisation and an external service provider, such as a firm providing
outsourced IT services.
Internal SLAExternal SLA
Management of expectations and
boosting productivity is achieved with
the help of internal SLA.
External business processes such
as the vendor can be managed with the
help of external SLA.
Employee morale can be
significantly improved with the help of
internal SLA.
Restrictions are source of
concern for the employees of an IT
organisation.
Table 1: Difference between internal and external SLA
(Source: Created by the author)
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