Management and Operations of Costa Café Company

UNIT 4 – MANAGEMENT AND
OPERATIONS
Costa Café Company

TABLE OF CONTENT
 INTRODUCTION
 TASK 2
 APPROACHES OF OPERATIONAL MANAGEMENT
 IMPORTANCE AND VALUE OF OPERATIONAL MANAGEMENT
 LEADERS & MANAGERS CAN IMPROVE EFFICIENCIES OF OPERATIONAL MANAGEMENT
 FACTORS WITHIN THE BUSINESS ENVIRONMENT THAT IMPACT OPERATIONAL
MANAGEMENT
 THE FACTORS AFFECT THE BUSINESS ENVIRONMENT & COMMUNITY
 CRITICALLY EVALUATE APPLICATION OF OPERATIONS MANAGEMENT
 CONCLUSION
 REFERENCES

INTRODUCTION
 Operations Management (OM) is the authority of business practices to discover the greatest level of
productivity possible within an organization.
 It concerned with transforming raw materials into finished goods as efficient as possible.
 The report is based on Costa Cafe co. founded by Bruno Costa & Sergio Costa in 1971.
 It is an subsidiary co. which provide various products such as coffee, tea, sandwiches, snacks and iced
drinks.

APPROACHES OF OPERATIONAL
MANAGEMENT
Total Quality Management:
 It is a customer-oriented process and direct for continuous
development of business operations of Costa cafe co. with aiming for
long-term success.
 It ensures that employees particular work concerning common goals of
enhancing product & service quality.
Just-In-Time (JIT):
 The JIT inventory system is a strategy of managing raw-material
supply in Costa cafe organization.
 This strategy cut inventory costs through supply material, goods and
labor exactly when required in the manufacturing process.
 It increases the profits & efficiency of the company.