Importance of Customer Experience in Samsung
VerifiedAdded on 2022/12/01
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AI Summary
This article discusses the importance of customer experience in Samsung and its impact on the company's growth. It covers topics such as customer persona creation, mapping the customer journey, omni channel marketing, CX performance metrics, and CX processes in different industries. The article provides insights into how Samsung focuses on enhancing customer experience through digital marketing and strategic innovation.
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