Importance of Customer Experience in Samsung

Course work

TABLE OF CONTENT
INTRODUCTION......................................................................................................................3
The importance of customer experience.................................................................................4
Consumer persona creation....................................................................................................4
Mapping the customer journey...............................................................................................5
Omni channel marketing........................................................................................................6
CX performance metrics.........................................................................................................7
CX processes in different industries.......................................................................................8
CONCLUSION..........................................................................................................................9
RERENCES...............................................................................................................................9

INTRODUCTION
Customer experience plays strong role in today’s competitive industry where
Samsung is one of the best electronics companies widely investing to bring on best functional
scale expertise and productive customer target market services. The report will be analysing
customer experience importance, analysis on customer persona and varied factors within
customer journey map which further brings on larger pace. Research will be also examining
focus towards omni channel marketing factors, CX performance metrics and various
procedures within functional evolving role of CX processes within industry. Study will
conduct in detail analysis on CX factors implementation at Samsung and how varied larger
scale expertise is evolved.
The importance of customer experience
Importance of customer experience plays strong role for strengthening varied larger
goals which further extensively plays role fir larger technical fundamental working specific
functional parameters. Customer experience has varied strengthened role for bringing on best
functional scale connective goals worked on, which further enhances scope on goodwill
targets and extensively builds stringent pace. Samsung has been innovatively heading
towards customer experience enhanced working parameters, for bringing on larger productive
targets worked on strategically which further upheavals best quality benchmarks. Analysing
customer experience plays strong role for strengthening bets functional rise competitively,
which enhances scope for stronger primitive connective benchmarks actively. Samsung has
been investing towards best customer experience management by digital marketing expertise
factors, where it aims to further extend best scale rise competitively within dynamic industry.
The brand imperative innovation scenarios functionally evolves on for strengthening best
scale rise functionally, where best yielding competencies enhances functional working
operational innovation (Sayuti and Sukaatmadja, 2020).
Digital marketing play strong role for strengthening best customer experiences
factors, where further technical innovation scales up larger technical strengthened scope
within longer time periods. Samsung heads on strong focus for pertaining larger vivid
corporate engagement targets, to yield on specific engagement among customers services and
expand channels digitally for vivid stringent connective diversity.

Consumer persona creation
Consumer persona creation is widely essential aspect where key traits of large
segments within customer market share can be identified, which keenly evolves on building
best work growth benchmarks and web analytics. Samsung in relation to CX strategy has
been heading on towards identifying customer persona for strengthening productive edge
benchmarks, larger connective diversity goals actively. Vision is to enhance brand image,
sales revenue targets and further larger determinants connected to goodwill domains where
customer persona plays specific keen role for primitive best services.
Factors of building
customer persona
In detail
Profile Samsung products and services are best for all age groups,
with easy applications and profound strengthened productive
edge benchmarks the company has been able to functionally
enhance corporate structure informatively.
Motivations for using
Samsung
Motivations for using Samsung can be understood with its
best functional rise on specific customer services, best
commercial acumen services expertise and larger scale high
range of price affordability factors. This further also heads
on profound focus among operative innovation, strategic
connective benchmarks (Eigenraam, Eelen and Verlegh,
2021).
Pain points Samsung mobile
solves
Very affordable price value and effective electronics
services further plays specific role to generate better brand
value within competitive electronics industry. Samsung
android phones are also easy to handle with best capacities
and memory, camera working standards which further
connectively strengthens productive goals.
Mapping the customer journey
The customer journey mapping can be understood as totality of cognitive, affective,
sensory and behavioural consumer responses during all stages of the purchasing process
including pre purchase and post purchases stages. In relation to consumer persona, customer