Cover Letter for Service Delivery Management at GiG, Malta

This document presents a cover letter by Sharon Grech, applying for a Service Delivery Management position at GiG, Malta. The letter highlights her professional skills, including effective communication, team leadership, and the ability to manage internal operations. She emphasizes her experience in mentoring teams, managing service functionalities, and analyzing client requirements. The letter also mentions her experience as a team leader at RS2 Software PLC, detailing her responsibilities in project implementation, task scheduling, and team mediation. Additionally, she includes her volunteer work with Tghanniqa Voluntary Organisation, showcasing her commitment to community development. The cover letter demonstrates her qualifications and enthusiasm for the role, expressing her eagerness for an interview and promising to deliver quality service. The letter also mentions the use of technologies such as PL/SQL, Java, and various Atlassian software, emphasizing her technical proficiency and dedication to the role.

Cover Letter
Name of the Student-
Name of the University-
Author note-

Cover Letter
Sharon Grech
30, 'Independence Flats'/Flat 7, TXN1561
Tarxien (Malta) [phone]
[e-mail]
RE: Application for Service Delivery Management
Exhibiting professionalism and enthusiasm, I aspire to develop my inherent and acquired skills to
further personal and social development. I am looking forward to apply for the position of
Service Delivery Management at GiG, Malta.
My educational qualifications and employment opportunities have assisted in gauging the
various practices related to mentoring and leading teams in the management endeavors. My
educational qualification of Masters’ in Information Technology had assisted in relating the
theoretical concepts to the real-life practices. My relevant skills include:
 Effective and efficient communication skills.
 Effectively managing Internal Operations.
 Mentoring team meetings and team endeavors.
 Ability to maintain the service management functionalities.
My relevant experiences include:
 Analyzing client requirements.
 Planning system testing schedule with reference to the International Standards.

 Maintenance of quality.
 Practice of technical documentation.
I had even discharged the role of a volunteer to train the children and youth to develop their
potentials and to build a better community. My resume includes the relevant details of my
employment experiences as well as my personal details.
My skills and qualities have been highly recommended by the colleagues and seniors. I promise
to deliver quality service to the organization. I promise to implement my skills in relation to
service management. I am aware that the organization shall receive many applications.
However, I am looking forward to a positive revert from the authorities concerned. I am also
looking forward to an interview to prove my mettle.
Thanking You
Sharon Grech