Managing a Successful Business: Impact of Covid-19 on Workplace Transformation in Amazon

This report evaluates the impact of Covid-19 on workplace transformation in Amazon. It includes the aim, objectives, research questions, project management plan, research methodology, secondary and primary research, data analysis, findings, and recommendations. The study found that most respondents considered all options important for transformation of Amazon during Covid-19. The report also discusses the strategies used by Amazon to grow and sustain during the pandemic.

MANAGING A SUCCESSFUL
BUSINESS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK A...........................................................................................................................................3
Overview of organization............................................................................................................3
AIM, OBJECTIVE OF PROJECT..................................................................................................3
Aim..............................................................................................................................................3
Objective......................................................................................................................................3
Research questions.......................................................................................................................3
WBS and Gantt chart...................................................................................................................6
Research methodology:...............................................................................................................7
Secondary research......................................................................................................................8
Primary research..........................................................................................................................9
Data Analysis:..................................................................................................................................9
Theme 1: All of the above option has been selected by maximum respondents.........................9
Theme 2: All of the above option has been selected by maximum respondents.......................10
Theme 3: Yes option has been selected by maximum respondents...........................................11
Theme 4: ★★★★★ stars option has been selected by maximum respondents.......................12
Theme 5: All of the above option has been selected by maximum respondents.......................13
Theme 6: Technological changes option has been selected by maximum respondents............14
Theme 7: All of the above option has been selected by maximum respondents.......................15
FINDING.......................................................................................................................................16
COMMUNICATIONS AND RECOMMENDATIONS...............................................................17
CONCLUSION..............................................................................................................................17
Task-B............................................................................................................................................18
REFERENCES..............................................................................................................................20
Appendix....................................................................................................................................22

INTRODUCTION
Managing a successful business is one of the important aspects that helps in
understanding the way a particular enterprise is effectively managed so that it can enjoy more
sales and profit margin. This report has contained research pertaining to “ the major external
events such as Covid-19 has transformed workplace in the organisation”.
TASK A
Overview of organization
Amazon is an American international company that focuses on providing services such as
e- commerce, digital streaming, artificial intelligence and cloud computing. Company have been
initially founded on 5 July 1994 by Jeff Bezos with an motivate to earn high profit margin.
Moreover, the company is among five biggest company in United States operating its function in
information technology industry. Its competitors are Microsoft, Facebook, Apple and Google
working to provide better services to customers for fulfilment of their respective requirement.
Therefore, currently the organization is having around 1,335,000 employees and earned revenue
around US$386.064 billion.
AIM, OBJECTIVE OF PROJECT
Aim
To evaluate the way major external event such as covid-19 has transformed workplace in
information technology industry of United Kingdom. A study on Amazon.
Objective
 To understand about impact of Covid-19 on firm.
 To evaluate the way Covid-19 has transformed workplace at Amazon.
 To identified strategies that are used by company in order to grow and sustain in case of
Covid-19.
 To suggest strategies that could be sued by firm to transform its workplace.
Research questions
 What are the impact of covid-19 on firm?
 How covid-19 has resulted in transformation of workplace at Amazon?
 What are the strategies used by Amazon to enhance its work culture in order to promote its
smooth operation?

 What are suggestion that could be sued by firm to transform its workplace?
Project management plan: It is document that contained completed detailed related to the way
research will be conducted or completed. Such as what all risk, scope, budget and quality of the
project or study that are going to be pursued by the researcher through making use of different
techniques and method. Likewise:
1. Cost: It helps in understanding total amount of expense or cost that researcher will make
in order to complete the study on the way external environment factor lead in
transforming the workplace of organization. For examples: it has been estimated that
around $800 will be required to complete study on the subject to gathered sufficient
information (Carnevale and Hatak, 2020).
2. Scope : The scope of the project will be narrow as it will only contain study pertaining to
Amazon such as the way covid-19 has lead in transformation in the workplace of United
Kingdom.
3. Risk: There are several risk associated with the project such as time and resources as all
these will be invested to gathered more and more sufficient information related to impact
of covid-19 on workplace transformation in Amazon (Kuenzi, Stewart and Walk, 2021).
4. Quality: The quality of study will be maintained through taking information from valid,
reliable sources, well known author etc. Along with it article that are recently published
will only been taken into consideration to have research.
5. Communication resources: In order to communicate the information gathered related to
the study to its stakeholders such as employees, customers and many other individuals
email will be used. As it helps in communicating information to maximum number of
people in limited time frame (de Lucas Ancillo, del Val Núñez and Gavrila, 2021).
6. Time-frame: It has been estimated that around 12 weeks will be needed in order to complete
accurate, reliable and qualitative study related to the way external major events has transformed the
workplace.
Activities /
Weeks
1 2 3 4 5 6 7 8 9 10 11 12
Research
topic
selection

Aims,
objectives
and
research
questions
Literature
review
Research
methodolo
gy
Sampling
Data
collection
Data
analysis
Finding
Conclusion
and
recommen
dations
Closure
and final
submission

WBS and Gantt chart
GANTT CHART
WBS

Research methodology:
Research philosophy: There are four types of research philosophies which are interpretivism
positivism, realism and pragmatism (Cazeaux, 2017). In the current study on Amazon Group,
positivism research philosophy will be used for study. This is justified as it can provide logical
reasoning in two distinct aspects such as it either is or it is not and help in understanding the
world in an objective view.
Research approach: Basically, there are two types of research approaches they are: Deductive
approach and Inductive approach (Alase, 2017). In the present research on Amazon, inductive
approach will be used by the researcher. This is justified as it can provide logical reasoning in
two distinct aspects such as it either is or it is not.
Research design: There are four types of research designs which include Comparative,
Descriptive, Experimental and Correlational (Schoonenboom and Johnson, 2017). For the
present research on Amazon, Descriptive research design will be used. This is justified as it will
describe a situation, study, population or circumstance in accurate way.
Population sampling and Target group: It is a represents the population as a whole. Basically,
there are two types of sampling methods i.e. probability sampling and non probability sampling,
and they are further categorized into various sub-categories (Robertson and Sibley, 2018). For
the current study, simple random probability method will be used. Target group will consist of
30 employees of Amazon.
Data collection: Generally, there are two types of data: Primary data and Secondary data (Flick,
2017). In the present study on Amazon, both the types of data will be used. For Primary data
collection, questionnaire survey method will be used. This method is justified as it will be
collected by the researcher themselves making data more accurate and reliable. The secondary
data will be collected through textbooks, newspapers, magazine articles and journal articles etc.
It is justified as the information will be readily available for study.
Data analysis: Basically, there are two methods of data analysis such as Qualitative data
analysis and Quantitative data analysis (Jamshidi and et.al., 2017). In the current study on
Amazon, Descriptive analysis of Qualitative data will be used. This method is justified as it can
help the researcher to focus upon the themes and identify absolute numbers to summarize
variables and patterns data collected.

Ethical considerations: There are many ethics which need to be considered by the researcher
during conduction of research (Arifin, 2018). In the current study on Amazon, the ethics of
confidentiality and integrity will be considered. Confidentiality will ensure to protect the
confidential information and integrity ethic will ensure sincerity of actions and processes. These
ethics are justified as they will assist in promoting the aim of research while enhancing trust
among respondents with the researcher.
Research limitations: These are the elements of research which have potential to influence the
research study. In the current study on Amazon, potential limitations can be scope of discussions
and discrimination/bias (Theofanidis and Fountouki, 2018). It means there is a chance that the
researcher does not have enough experience for conducting research and interpreting results of
the selected size and distinct values, thinking patterns and beliefs of a researchers are reflected in
their choices which can influence data.
Secondary research
From the point of view of Ashforth (2020), covid-19 is an uncertain pandemic situation
that has adversely impacted on health and well being of people that are living in the society. It
has lead in spreading of diseases from one person to another, thereby force smooth operation of
organization, decline in economy growth and many more. With fast spread of corono-virus,
government has introduced many restricted policies related to trade and travel that finally result
in negative impact on the economy of United Kingdom and other parts of the world.
Furthermore, author specified that many companies sales has been tremendously decreased with
impact of covid-19 as people are not ready to buy any thing much more.
On the other hand another author Şentürk and et.al., (2021), explained that there are e-
commerce companies that have great increase in their overall sales volume and customers share.
As with spread of Covid-19, people like to make purchase of products and services through
online platform by staying safe and secure at their home. So, this has provided opportunities to
firm such as Amazon and other e-commerce firm to easily expand their business by delivering
products to customers at their doorsteps.
According to Bilici and Yildirim (2021), covid-19 has also resulted in transformation of
workplace in huge organization as government has make strict rules that many people cannot
work at single place. As it lead in spreading diseases among people and causing harm to their
health and well being. Thereby the company have started promoting work from home to its

employees so that they by staying at their home can accomplish their respective tasks and
contribute in overall growth and development of firm. In addition to this, company have also lay
emphasis on maintaining social distancing between the people so that they can stay safe and
healthy while working for the organisation. The author further states that there are some of the
organisation as per the government order has only allowed 30% and 50% of employees to come
and work in office and all others can do their work while staying at home.
In support of this, another author Comacchio (2021), states that company have totally
transformed their workplace by allowing employees to work to work in schedule. There are
allow flexibility to work in the company as there are different time schedule in which employees
can come and work. This has contribute in maintaining work life balance of the employees and
lead in providing maximum benefits to the customers and organisation. Moreover, employees
has started to communicate with each other by maintaining social distancing, learning new
method or technology to complete their respective task. All this has helped in brining new
changes, enthusiasm within the workplace thereby leading in overall growth and development of
firm.
Primary research
It is a method in which the scholar itself conduct research through making questionnaire
in order to ask question to respond to get information or their point of view. So, employees of
Amazon has been asked question to understand the way in which covid-19 has resulted in
transformation in the workplace. Thereby timely and qualitative services can be offered to
customers in minimum time frame for overall growth and development of organisation in
external environment.
Data Analysis:
Theme 1: All of the above option has been selected by maximum respondents
Why it important to transform the workplace of Amazon
during COVID-19?
Outcomes
Adapting external trends 3
Agile operating requirements 2
Sustaining operations 7

Enabling better customer experience 3
All of the above 15
TOTAL 30
Interpretation: From the above chart it can be interpreted that out of 30 respondents, 15
respondents all the option were important to transform the workplace of Amazon during
COVID-19 while 7 respondent chose the sustaining operations option important. Therefore, it
can be concluded that most of the respondents consider all the options important for
transformation of Amazon during COVID-19
Theme 2: All of the above option has been selected by maximum respondents
Was it necessary for the company to transform the
workplace during COVID-19?
Outcomes
Strongly agree 12
agree 10
Disagree 5
10%7%
23%
10%
50%
Adapting external trends
Agile operating requirements
Sustaining operations
Enabling better customer
experience
All of the above

Strongly Disagree 3
TOTAL 30
Interpretation: From the above chart it can be interpreted that out of 30 respondents, 12
respondents strongly agree that it necessary for the company to transform the workplace during
COVID-19 while 10 respondents just agree. Therefore, it can be concluded that most of the
respondents believes that it necessary for Amazon to transform the workplace during COVID-
19.
Theme 3: Yes option has been selected by maximum respondents
Table
Was the company successful in responding to the
COVID-19 related changes quickly?
Outcomes
Yes 25
No 2
Don't Know 3
TOTAL 30
40%
33%
17%
10%
Strongly agree
agree
Disagree
Strongly Disagree

Interpretation: From the above chart it can be interpreted that out of 30 respondents, 25
respondents consider Yes option as the company was successful in responding to the COVID-19
related changes quickly while 3 respondents chose the option don't know. Hence, it can be
concluded that most of the respondents believes that the company was successful in responding
to the COVID-19 related changes quickly.
Theme 4: ★★★★★ stars option has been selected by maximum respondents
Rate the success of company in providing right tools and
technology during COVID-19 transformation
Outcomes
★ 1
★★ 3
★★★ 6
★★★★ 4
★★★★★ 16
TOTAL 30
Yes No Don't know
0
5
10
15
20
25
30
25
2 3
outcomes
83%
7%10%
Yes
No
Don't Know

Interpretation: From the above chart it can be interpreted that out of 30 respondents, 16
respondents rated 5 stars for the success of company in providing right tools and technology
during COVID-19 transformation while 6 respondents rated 3 stars only. Hence, it can be
concluded that most of the respondents consider that Amazon was successful in providing right
tools and technology during COVID-19 transformation.
Theme 5: All of the above option has been selected by maximum respondents
What was the impact of COVID-19 transformation of
Amazon on the employees?
Outcomes
Digitization of operations 10
Effective remote working 4
Positive work life balance 5
Work and time flexibility 5
All of the above 6
TOTAL 30
3%
10%
20%
13%
53%
★
★★
★★★
★★★★
★★★★★

Interpretation: From the above chart it can be interpreted that out of 30 respondents, 10
respondents consider Digitization of operations as an impact of COVID-19 transformation of
Amazon, while 4 respondents chose the option all of the above option. Therefore, it can be
concluded that most of the respondents consider that the impact of COVID-19 transformation of
Amazon on the employees includes digitization of operations.
Theme 6: Technological changes option has been selected by maximum respondents
What were the challenges faced by employees
during COVID-19 transformation in Amazon?
Outcomes
Communication challenges 6
COVID-19 protocols 9
Technological changes 12
All of the above 3
TOTAL 30
33%
13% 17%
17%
20%
Digitization of operations
Effective remote working
Positive work life balance
Work and time flexibility
All of the above

Interpretation: From the above chart it can be interpreted that out of 30 respondents, 12
respondents chose the option Technological changes as the challenges faced by employees
during COVID-19 transformation in Amazon, while 3 respondents chose the option
communication as challenge. Therefore, it can be concluded that most of the respondents
considered technological changes as the major challenge during COVID-19 transformation in
Amazon.
Theme 7: All of the above option has been selected by maximum respondents
What were the strategies used by company to grow
and sustain in case of COVID-19 transformation?
Outcomes
Work flexibility 6
Work from home options 4
50% occupancy 3
Arranging health and safety equipment 5
All of the above 12
TOTAL 3
20%
30%
40%
10%
Communication challenges
COVID-19 protocols
Technological changes
All of the above

Interpretation: From the above chart it can be interpreted that out of 30 respondents, 12
respondents chose the All of the above option, while 6 respondents chose the option Work
flexibility as the strategy used by Amazon to grow and sustain in case of COVID-19
transformation. Therefore, it can be concluded that most of the respondents consider that all the
provided strategies were used by company to grow and sustain in COVID-19 transformation
FINDING
From the above analysis, it has been identified that most of the employees of Amazon are
aware of the covid-19 pandemic situation that has lead in causing harm to their health and well
being. Amazon is one of the huge enterprise in information technology industry that have
employed diverse range of talented, qualified and experience employees in the firm for its
smooth operations. The company has effectively cope up with the situation of covid-19 because
of its e-commerce operation as it allows company to easily share or offer products and services
to customers through online platform (Ahmed, Zhao and Faraz, 2020). They while staying at
home are able to get all necessary products and services of daily use so it has lead in increasing
overall sales volume and profitability of the firm.
It has also identified through secondary research, that Amazon has gave importance to
transformation of workplace with impact of Covid-19 to ensure health and well being of
employees that are working in the firm. It has provide different options to its employees as per
their respective roles, responsibilities in organisation so that they can complete their task and
ensure their health. Such as work from home, allowing only few individuals or 50% of people
and segregating employees on the basis of different shifts. All these has helped Amazon in
timely providing services to customers at their doorsteps without much key issue and problem. In
20%
13%
10% 17%
40% Work flexibility Work from home options
50% occupancy Arranging health and safety
equipment
All of the above

addition to this, Amazon while making transformation in its work-culture has also faced key
issue such as communication challenge, ensuring safety of all employees and many (Ruck and
Men, 2021). So, it need to plan different alternative in order to grow and succeed in competitive
environment.
COMMUNICATIONS AND RECOMMENDATIONS
From the above research, it can be communicated that Amazon is able to grow and
survive in situation of covid-19 also because of making certain transformation in its work-
culture. All these has helped company in motivating employees to give their best so that it can
easily meet expectancy of all the customers in limited time frame. But, there are some areas in
which Amazon has face issue while making transformation in workplace so strategies that could
be used by firm are:
 First and foremost, Amazon need to make efforts to adapt to new technology in order to
effectively communicate with the employees about what are the objective of company,
task and responsibilities that need to be completed by each one. As all these will
contribute enterprise in overcoming challenges of communication happening among the
employees. At the same time minimise the chance of confusion, conflict and contribute in
smooth operation of firm (Hwan and Höllerer, 2020).
 Secondly it can be suggested that it need to abided to all the protocols of that covid-19
effectively while performing its respective task and responsibilities so that no harm can
be caused to any individual while working in the firm. Such as it need to ensure that all
employees wear mask, make use of sanitiser and keep social distancing for their good
health and well-being.
CONCLUSION
The above study has helped in understanding that external events such as Covid-19 has
adverse impact or lead in overall transformation in the workplace. Thereby impact both
organisation as well as employees that are working so that it can achieve the end goals.
Furthermore, it is summarised that use of digital technology or e-commerce presence of firm has
helped it in connecting with range of customers and enhancing overall sales and profitability of
firm. At last, it can be stated that Amazon has effectively cope up with the covid-19 by making
use of different strategies such as allowing work from home, flexible hour working and many
more for better outcome.

Reflection
From the research I have learnt many skills such as problem solving skills and undertaking
new challenges. I have learnt the importance of the learning valuables skills for life and
professional career such as professionalism, time management, initiative to learn something new
and communication skills as well. I have also learnt how I can use online research tools and
observation skills as well. My learning capacity has also improved. I have gained a deeper
understanding of how the COVID-19 has transformed the companies such as Amazon. It has
filled the gaps in my knowledge and taught the importance of working in collaboration with
others. I have also learnt how can I better communicate my ideas, knowledge and skills and how
to critique and analyse work of others. I have also faced various challenges and issues during my
research. I lacked relevant experience and feared of failing the task. Conducting research was a
major challenge itself. One of the issues was getting approval from the company to conduct
study on. I lacked effective communication skills and self-confidence. Ineffective
communication skills created issue while conducting primary data and its analysis. Time
management was also a major issue i.e. conducting research and its analysis on time was a big
challenge.
From the above dissertation, I have evaluated my various strengths as well as weaknesses
which I have to improve for the betterment of my future projects. I am wonderful at doing my
research part through which I was able to explore various aspects of the research on this
particular topic in most appropriate manner. Although I had lack behind in somewhat
representing it into the dissertation which also considered as my weakness or limitation of the
study. With proper application of the research methods, I will be able to improve in better
manner in my future projects. In the above study, I had utilized research methods which are
consists of both the methods such as primary as well as secondary. For primary research, I have
collected the data through survey and for secondary research, detailed investigation had been
done by me with the help of internet which enables me to gather details from previous studies.
Apart from this, there are certain limitations that have been faced by me while conducting
this research which includes limited cost, resources as well as time frame. So in future I have
decided to make use of quantitative research method in order to accumulate and analysis the
information in effective manner. For the quantitative method I will make use of SPSS software
that will help me in extracting necessary information required for completing the research.

Therefore, in short it can be stated that the research has helped in improving my existing skills
such as research, time management and decision making that are fruitful for better future ahead.
At the same time, I have decided to overcome my weakness to make best utilisation of available
opportunities and reduce the threat associated in my future career.

Task-B
What was the project supposed to accomplish?
The purpose of the project was to analyse the impact of major event i.e. COVID-19 on
Amazon. The aims of the project were to understand about impact of COVID-19 on firm,
Evaluating the ways COVID-19 have transformed workplace at Amazon and identification of
strategies which are used by company for growth and sustainability in case of COVID-19 and to
suggest strategies that could be used by firm to transform its workplace.
Did the project succeed in its aims? How do you know? Specifically, please outline any
evaluation and assessment undertaken.
The aims of the project were to evaluate the way major external event such as COVID-19
has transformed Amazon in information technology industry of United Kingdom. The project
succeed in the aims as the research study provided the evaluation and assessment with the
evidences.
What things do you think worked well and why? Evaluate all aspects of the project (e.g. initial
inception, project activities and project outcomes) from a range of perspectives.
In initial inception the research topic was selected. Project activities included selecting the
research topic, data collection and data interpretation. Project outcomes include the identification
of impacts of COVID-19 on Amazon. The outcomes can help the company to identify various
areas in which it can reduce the impact and enhance its sales.
What problems emerged during the project and how were they tackled? Was there timely
identification of issues and resolution during the project process?
During the project various problems emerged such as resistance of employees, assessing
organizational data and difficulty in gathering secondary data. The problem of resistance was
tackled with the help of effective communication. The employees were ensured regarding
confidentiality of their information and identity.
What did you learn from undertaking the project?
From the project, I have learnt the factors of major event i.e. COVID-19 on Amazon. I
have also learnt the effect of the event on various operations and processes of the company.
How would you rate your performance as project manager?

I would like to rate my performance good as a project manager. I have worked hard to
gather the data and its interpretation and I have succeeded in attaining the aims of my project.
What strengths and weaknesses of your performance did you identify?
During the project I recognised my strengths and weaknesses. The strengths realized
included initiative to learn new things, good research of information, data interpretation and time
management. However, I have also realized that I lack in various areas such as data analytics and
effective communication.
How will this inform and support your continuous professional development?
My strengths will support my continuous professional development as it will help me in
taking initiatives and time management as a professional. After learning from my weaknesses, it
wi8ll help me in developing good relationships among people ion professional areas.
The success of the project and its usefulness in supporting your chosen organisation’s
organisational performance;
Your own performance
The project was successful and was very useful in enhancing organizational performance.
Through the research, I have developed many professional skills and knowledge during the
project.

REFERENCES
Books and journals
Ahmed, F., Zhao, F. and Faraz, N. A., 2020. How and when does inclusive leadership curb
psychological distress during a crisis? Evidence from the COVID-19 outbreak. Frontiers
in Psychology, 11. p.1898.
Alase, A., 2017. The interpretative phenomenological analysis (IPA): A guide to a good
qualitative research approach.International Journal of Education and Literacy Studies.
5(2). pp.9-19.
Arifin, S.R.M., 2018. Ethical considerations in qualitative study. International Journal of Care
Scholars. 1(2). pp.30-33.
Ashforth, B. E ., 2020. Identity and identification during and after the pandemic: How might
COVID‐19 change the research questions we ask?. Journal of Management
studies, 57(8).pp.1763-1766.
Bilici, S. and Yildirim, A., 2021. ECONOMIC REFLECTIONS OF THE TRANSFORMATION
OF SOCIAL DISTANCE CONCEPT IN EVERYDAY LIFE AFTER COVID-19 TO
VIRTUAL CONTACT. Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi
Dergisi, 12(23). pp.554-591.
Carnevale, J. B. and Hatak, I., 2020. Employee adjustment and well-being in the era of COVID-
19: Implications for human resource management. Journal of Business Research, 116,
pp.183-187.
Cazeaux, C., 2017. Art, research, philosophy (p. 202). Taylor & Francis.
Comacchio, A., 2021. The Transformation of Work in the COVID-19 Era. puntOorg
International Journal, 6(2). pp.87-98.
de Lucas Ancillo, A., del Val Núñez, M. T. and Gavrila, S. G., 2021. Workplace change within
the COVID-19 context: a grounded theory approach. Economic Research-Ekonomska
Istraživanja, 34(1). pp.2297-2316.
Flick, U. ed., 2017. The Sage handbook of qualitative data collection. Sage.
Hwang, H. and Höllerer, M .A., 2020. The COVID-19 crisis and its consequences: Ruptures and
transformations in the global institutional fabric. The Journal of Applied Behavioral
Science, 56(3). pp.294-300.

Jamshidi, A. and et.al., 2017. A big data analysis approach for rail failure risk assessment. Risk
analysis. 37(8). pp.1495-1507.
Kuenzi, K., Stewart, A. J. and Walk, M., 2021. COVID‐19 as a nonprofit workplace crisis:
Seeking insights from the nonprofit workers' perspective. Nonprofit Management and
Leadership.
Robertson, A. and Sibley, C.G., 2018. Research sampling: a pragmatic approach. Advanced
Research Methods for Applied Psychology. pp.15-36.
Ruck, K. and Men, L. R., 2021. Guest editorial: Internal communication during the COVID-19
pandemic. Journal of Communication Management.
Schoonenboom, J. and Johnson, R.B., 2017. How to construct a mixed methods research design.
KZfSS Kölner Zeitschrift für Soziologie und Sozialpsychologie. 69(2). pp.107-131.
Şentürk, E. and et.al., 2021. Predictors of depression, anxiety and stress among remote workers
during the COVID-19 pandemic. Work, (Preprint), pp.1-11.
Theofanidis, D. and Fountouki, A., 2018. Limitations and delimitations in the research process.
Perioperative nursing. 7(3). pp.155-163.

Appendix
Questionnaire
Q1. Why it important to transform the workplace of Amazon during COVID-19?
 Adapting external trends
 Agile operating requirements
 Sustaining operations
 Enabling better customer experience
 All of the above
Q2. Was the company successful in responding to the COVID-19 related changes quickly?
7. Yes
8. No
9. Don't Know
Q3. Rate the success of company in providing right tools and technology during COVID-19
transformation?
 ★
 ★★
 ★★★
 ★★★★
 ★★★★★
Q4. Why it important to transform the workplace of Amazon during COVID-19?
 Adapting external trends
 Agile operating requirements and rapidly changing customer demands
 Sustaining operations to some extent and continue serving the customers better
 Enabling better customer experience
 All of the above
Q5.What was the impact of COVID-19 transformation of Amazon on the employees?
A) Digitization of processes and operations
B) Effective remote working and rebalancing of workers to meet changing customer
demands
C) Positive work life balance

D) Work and time flexibility
E) All of the above
Q6. What were the challenges faced by employees during COVID-19 transformation in
Amazon?
A) Communication challenges
B) COVID-19 protocols
C) Technological changes
D) All of the above
Q7. What were the strategies used by company to grow and sustain in case of COVID-19
transformation?
A) Work flexibility
B) Work from home options
C) 50% occupancy
D) Arranging health and safety equipment
E) All of the above
Q8. Suggest some strategies that can be used by Amazon to transform its workplace more
effectively?