Cleaning Hard Floors: Skills and Knowledge

This assignment assesses a candidate's skills and knowledge required for maintaining hard floor surfaces. It covers interpersonal skills, communication abilities, planning & organization, problem-solving, and safe work practices. Candidates must demonstrate understanding of cleaning chemicals, equipment, different floor types, relevant regulations, and emergency procedures. Evidence mapping and attachment requirements are also included.

CPPCLO2001A
Maintain hard floor surfaces
THIRD PARTY REPORT
RPL PROCESS: Please read the following instructions before completing this form
1. RPL applications are made using Application for RPL form. This form is designed to map the
student’s education, training, life and work competencies to the elements required of the unit and
collect the required evidence to prove the competencies.
2. The following sections of the form must be completed by the applicant:
 Element Mapping & Evidence
 Skills Mapping & Evidence
 Knowledge Mapping & Evidence
 Required Evidence Mapping
 Evidence List
3. Describe how you meet the stated criteria, skill or knowledge. Evidence is required for all elements,
skills, knowledge and required evidence. Attach this evidence to this form and refer to the
attachments as “Attachment A”, Attachment B” etc.
4. This form along with the required evidence is to be submitted directly to the assessor or to Frontier
Training & Technology via mail to 735 Pascoe Vale Road VIC 3046 or via email to
5.
6. An appointed assessor will assess the RPL application and the evidence provided.
7. The assessor will make an appointment to review the RPL application form and the evidence
provided with the learner, gathering more evidence if required. The assessor will provide feedback
to the learner on the outcome of the RPL application immediately.
8. If successful, a copy of the RPL application will be stored with the student file and the RPL decision
will be reflected on the training plan and student records.
9. Students may use the Complaints and Appeals Policy and Procedure if dissatisfied with the outcome
of the RPL application.
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CPPCLO2001A
Maintain hard floor surfaces
THIRD PARTY REPORT
Unit: CPPCLO2001A - Maintain hard floor surfaces

CPPCLO2001A
Maintain hard floor surfaces
ELEMENT
MAPPING &
EVIDENCE: Element / Performance Criteria
Description
(Describe what you do to meet this criteria,
work, education, experiences etc.) (your
explanation must cover a situation,
location, job type and outcome of the
action)
Third Party Report
(Please comment
on the student’s
description)
Explain a scenario where the candidate
has successfully assessed areas to be
cleaned. Please include the following in
the scenario:
1.1. Area to be cleaned is assessed, work
order is reviewed according to company
requirements and issues are clarified
with appropriate persons.
1.2. Hazards in work area are identified
and associated risks assessed according
to legislative, occupational health and
safety (OHS) and company requirements.
1.3. Type and condition of surface on hard
floor are identified by observation
according to work order and company
requirements.
1.4. Soil type is identified by observation
according to work order and company
requirements.
1.5. Cleaning techniques for surface of
hard floor are selected according to work
order and company requirements.
1.6. Size and usage pattern of work site
are determined to ensure safety
of personnel and efficient use
of equipment and chemicals.
1.7. Pre-existing damage is identified and
reported to appropriate persons according
to company requirements.
For the cleaning, I need to identify different
areas on the basis of work and company’s
requirements like service standards,
business plans, procedures, their policies
and guidelines. Hazards like allergic
reactions, contaminated cloths, noise and
height; all these risks are discussed with
different people of an enterprise like peers,
managers, supervisors and clients. Types of
soil like food stains, waste materials, food
grime and mud should be assessed in an
appropriate manner. After this, I have to
select effective cleaning techniques like
hand-washing, pre-spraying, scraping and
spot cleaning. The pattern of work site and
pre-existing damage should be assessed so
that the health and safety of personnel can
be evaluated.
He has been able
to identified
different areas
which needs to be
cleaned and their
conditions are also
analysed.
Describe a scenario where the candidate
has successfully selected equipment and
chemicals. Your explanation must
address the following key points:
2.1. Suitable personal protective
equipment (PPE) is selected and used
according to manufacturer specifications,
and OHS and company requirements.
2.2. Equipment and chemicals are selected
for work order according to OHS and
company requirements.
2.3. Operational effectiveness of
equipment is checked according to
manufacturer specifications and company
requirements.
I have select effective personal protective
equipment as per the working conditions
and manufacturer’s requirements. Some
equipment’s are like framed ladder, spray
bottles, microfiber products and brushes.
Some solvent and acid cleaners can also be
selected so that floor can be cleaned on
continuous basis. These should be selected
which are more appropriate so that overall
efficiency can be achieved and hard surface
can be cleaned. Further, at the time of
cleaning practices, I need to use some
different measures so that overall health
and safety of staff members can be ensured.
He has been able
to select all
appropriate
equipment and
chemicals in order
to clean the hard
surface.

CPPCLO2001A
Maintain hard floor surfaces
2.4. Equipment is adjusted to suit
operator’s requirements according to
manufacturer specifications and OHS
requirements.
2.5. Chemicals are prepared according to
manufacturer specifications, and OHS and
company requirements.
Describe a scenario where the candidate
has successfully prepared work site. Your
explanation must address the following
key points:
3.1. Hazards in work site are confirmed
and risks are controlled and reassessed
according to legislative, OHS and company
requirements.
3.2. Furniture and fittings that impede
cleaning operation are removed according
to work order, and OHS and company
requirements.
3.3. Signage and barriers are installed as
required to maximise public safety during
cleaning operation according to work
order, and OHS and company
requirements.
3.4. Work restrictions affecting
completion of work order are identified
and appropriate persons are promptly
notified
Some identified hazards should be assessed
accordingly on the basis of legislative laws
and regulations which are made by the
government. I have to remove all furniture
properly so that work practices will not get
affected. Along with this, I can use the
concept of signage and barriers in order to
restrict people so that they would not access
the site. These are based on legislative
requirements which show the sign of
danger. Some work restrictions are there
which can affect the work and it will not get
completed on time. Some of these
restrictions are like site hazards, skills, time,
human resources and so on.
He has able to
prepared work site
by using some
signage and
barriers.
Describe a scenario where the candidate
has successfully cleaned work site. Your
explanation must address the following
key points:
4.1. Hard floor is cleaned using
equipment, PPE, chemicals and cleaning
techniques according to manufacturer
specifications and legislative, OHS and
company requirements.
4.2. Work is performed according to work
order, manufacturer specifications and
legislative, OHS and company
requirements.
The work site gets cleaned by using different
equipment and cleaning procedures. I need
to ensure that selected equipment should
be cleaned or maintained on continuous
basis so that staff members can use them in
future also. At the time of cleaning, different
types of soil should be removed by using
appropriate cleaning technique like wet and
dry dusting should be performed in an
appropriate manner. Along with this, all
health and safety practices have to be
adopted so that health of different people
associated with such kind of procedures can
be ensured.
He has identified
or evaluated
different cleaning
practices so that
work site can be
cleaned.
Describe a scenario where the candidate
has successfully tidied work site. Your
explanation must address the following
key points:
5.1. Collected soil and waste are disposed
of according to client specifications, work
order, manufacturer specifications and
legislative, OHS, company
When all cleaning practices get completed
then after this, overall wastage should be
disposed as per the given specifications of
clients and manufactures. While conducting
this type of activity, I have to follow all rules
and regulations so that environment can be
protected from such kind of wastage. All the
furniture and fittings should be replaced as
per the given requirements of work site.
Along with this, signage and barriers are also
He has described
the tidied work
site where all
operations are get
performed on the
basis of
manufacturers
specifications.

CPPCLO2001A
Maintain hard floor surfaces
and environmental requirements.
5.2. Furniture and fittings are replaced
according to client requests, work order
and OHS requirements.
5.3. Signage and barriers are removed
according to work order, and OHS and
company requirements.
removed from the work site when overall
work will gets completed. So, in this way,
work can be managed and its specified
targets will be achieved.
Describe a scenario where the candidate
has successfully cleaned and safety
checked equipment and store equipment
and chemicals. Your explanation must
address the following key points:
6.1. Equipment and PPE are cleaned
according to manufacturer specifications
and environmental, OHS and company
requirements.
6.2. Equipment and PPE are safety
checked according to manufacturer
specifications and OHS requirements, and
required maintenance is recorded
according to company requirements.
6.3. Equipment and PPE are stored and
maintained to allow ready access
according to manufacturer specifications,
and OHS and company requirements.
6.4. Chemicals are stored according to
manufacturer specifications, and OHS and
company requirements.
I have to select some cleaning practices so
that wastage can be disposed and all
equipment can be cleaned in order to
ensure safety. This should be checked on the
basis of given specifications of manufacturer
and clients. Along with this, I have to follow
all legislative requirements which will help
me in achieving set targets. I need to ensure
that chemicals and equipment’s are stored
at a safe place so that no one would get
harmed and they will be able to access the
equipment. Chemicals should be stored at
the specified temperature so that it can be
kept safely and will be used by employees in
future also.
He has been able
to clean the site by
successfully
checking the
safety of
equipment’s and
chemicals.
SKILLS
MAPPING &
EVIDENCE: Required Skills
Description
(Describe what you do to meet this skill,
work, education, experiences, etc.)
Third Party Report
(Please comment
on the student’s
description)
Did the candidate at all times demonstrate
customer service skills to:
o Establish rapport with clients
o Gain clients’ trust
o Identify client expectations
Did the candidate at all times demonstrate
Interpersonal skills to:
o Relate to people from a range of
backgrounds
Did the candidate at all times demonstrate
language, literacy and numeracy skills
to:
o Communicate clearly and
concisely verbally and in writing
o Perform mathematical
calculations required for:
 diluting and mixing chemicals as
,

CPPCLO2001A
Maintain hard floor surfaces
specified on product labels
 measuring area
o Read and interpret directions and
safety instructions, including:
 chemical labels
 equipment manuals
 material safety data sheets
(MSDS)
o request advice or further
information
o seek and receive feedback
o source, organize and record
information
Did the candidate at all times demonstrate
planning and organizing skills to:
o Manage time
o Sequence tasks
Did the candidate at all times demonstrate
problem-solving skills to:
o Manage contingencies
Did the candidate at all times demonstrate
skills to work safely when:
o Buffing, mopping, scrubbing and
sweeping
o Handling and disposing of
chemicals
o Handling and disposing of
contaminated and toxic waste
o Identifying hazards and
controlling risks
manual handling
Did the candidate at all times demonstrate
self-management skills to:
o Work alone and in a team
KNOWLEDGE
MAPPING &
EVIDENCE:
Description
(Describe what you do to meet this
knowledge, work, education, experiences)
Third Party Report
(Please comment
on the student’s
description)
 Cleaning chemicals and
equipment and their applications
for hard floor surfaces
 Company management structure
and procedures, including:
 biological and viral control
 emergency response and
evacuation procedures
 environmental protection
procedures

CPPCLO2001A
Maintain hard floor surfaces
 injury, dangerous occurrence and
incident reporting
 OHS procedures
 quality systems
 Legislation, regulations, codes of
practice and industry advisory
standards that apply to
maintaining hard floor surfaces,
including OHS legislation
 Routes of entry and potential
symptoms of exposure to
chemicals
 Safe work practices for using:
 chemicals
 equipment, including PPE
 Types of hard floor surfaces,
including:
 characteristic of surfaces
 relevant cleaning methods
REQUIRED
EVIDENCE
MAPPING:
Required Evidence Attachment (eg, A,
B, C)
I
J
K

CPPCLO2001A
Maintain hard floor surfaces