Development of Ethical and Creative Leadership Skills in Marriott

This report explores the relationship between ethical leadership and employee creativity in Marriott. It also discusses the systematic approach to research methodology and advanced information skills in the context of ethical and creative leadership skills.

CREATIVE & ETHICAL
LEADERSHIP

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
LO3 Development of ethical and creative leadership skills........................................................3
LO5 Systematic approach to research methodology and advanced information skills...............6
LO7 Design of ongoing learning and continuing personal and professional development.........8
CONCLUSION..............................................................................................................................15
REFERENCES................................................................................................................................1

INTRODUCTION
Organizations in today's complex environment needs to necessarily adopt responsive
approach in order encourage creative behaviour within employees of the company. Creativity
itself denotes to bring something special or new into the organization. Ethical leadership style is
described as leadership which promotes implication of appropriate approach through
interpersonal relationships and personal actions. In the business of today's environment, ethics
are an increasingly significant element. In accordance to this, leadership with ethics is very
important to develop, understand and to recognize in the business activity (Engelbrecht, 2017).
With the help of efficient ethical leadership skills, it creates a positive environment within the
organization. Ethical leaders helps to boost employee productivity and thus overall performance
of the organization.
Marriott is a multinational hospitality brand which provides services with various hotels
and resorts based in Maryland. There are overall 360 Marriott hotels and resorts in 47 countries
across the world (Hay, 2020).
This report will elaborate the concept of relationship between ethical leadership and
employee creativity which describes the development of such kind of skills while performing
within the hospitality industry. Apart from this, the report will also highlight the systematic
approach towards research methodology used in this study and will also demonstrate advanced
information skills in regard to ethical and creative leadership skills.
MAIN BODY
LO3 Development of ethical and creative leadership skills
Ethical leadership is highly important for various number of reasons i.e. for employees,
customers as well as the whole company. Effective leadership skills are essential in order to help
in building positive ethical culture within the organization. When a leader becomes a part of
certain organization, there is a group of rules and regulations that make up the organizational
culture. When a person just starting out their career in hospitality industry, the person must
aware about how to build managerial and leadership skills and best if both blended together into
one. The major difference between leader and managers is that managers have the authority but
unable to motivate, inspire and support their team members while on the other hand the leader
has an ability that can be found at every level of the hospitality industry (Bartnik, 2018). The

leaders do not have to manage the staff of hotels in order to become a leader. Thus, leadership
skills are helpful in building productive teams and strong results. As per my perception if I
would work in Marriott then I will be able to develop at least five essential skills within me i.e.
vision, innovation, inspiration, inner values and communication skills (Ahmad, 2018). These are
considered as the soft skills of leadership within hospitality industry: Vision: Marriott believes that a leader must be able to communicate and set the plans and
goals also known as vision of the company. According to my perspective if I would get
an opportunity to work within the Marriott, I would able to build my ethical leadership
and creative skills as the company provides an environment which helps the individual to
develop certain skills within them (Nambisan, 2017). The team understands the big
picture of what the company tries to achieve with the effective co-ordination of
employees towards the achievement of company goals. Innovation: Great leaders are open to new technique or ways of doing things done within
the time frame. In Marriott, I will be able to improve myself and able to build an
understanding which creates values within me of giving emphasize on quality over
quantity. The employees within the company are adapts continuously learning and
sharpen their skills kind of behaviour. I would be able to take a risk with generating a
fearless behaviour within me as my surroundings includes skilled employees in the
Marriott because company invests a lot in training and development of employees
programme. Communication: Good leaders are always curious to ask questions, be empathetic and
consider each and every team member of the organization and the team as well. I would
be able to enhance my communication skills if working with the staff of Marriott as their
staff members are highly creative and good at communication in nature with effective
training provided to them with the help of training and development programs. Value: Ethical leaders have to understand the needs of employees within the organization
to be work life balance in order to succeed. I will be able to manage my time with the
members or candidates working in Marriott and also able to translate my abilities to focus
on the tasks (Grönroos, 2017). The values will be generated within me so that I will be
enhanced my knowledge and skill to become an ethical leader as well as increase my
creativity thinking level.

 Business sense: While working in the hospitality industry one can understand the broad
picture of sales and marketing, understanding hiring practices and the abilities required in
order to compete in the market place with their competitors (Rasmussen, 2020). With the
working in Marriott I will be able to increase my understanding about taking advantage
of taking opportunities and handle challenges that lead towards the growth.
Leadership is all about finding solutions to the problems so that work can continue and guests are
not walking away angry and frustrated. A combination of understanding, empathy, motivation
and caring for all team members professionally come together with a desire for self-improvement
and expect high level of excellence to build strong leadership that generates effective and
productive team. Ethical leaders reflect a good image of the business and in turn able to attract
and retain the best talent within the company. This is the only reason that Marriott has the best
talented people within the society because the leaders manage a great level of culture within the
company which automatically attracts best talents towards them and I also want to become the
part of such great organization. The company cultivate honest work environment in which the
employees are free to report unethical behaviour without any fear of punishment. The managers
and leaders within the Marriott encourage the employees to communicate openly and freely
without restricting their ideas as well as the thought processes (Farooq , 2018). In my opinion, I
need to develop some great sense of ethical and creative leadership with the help of working with
the Marriott is that I have to align or generate my moral values with consistently working for
the betterment of the skill as well. To become an ethically strong leader which automatically
generates a sense of creativity through innovative ideas, I have to become a master of ethics.
Nowadays the trend going on within various organizations to set high ethical standards and
strong moral concepts of working environment. It will only possible through mastering in the
ethical things that are required by the company in order to handle the whole staff ethically as
well as with creative and innovative ways. Conflict resolution is a day to day challenge among
managers and leaders. No doubt, managing conflict is a very tricky thing. Ethical leaders are
concerned about the welfare of each and every employee working in the company so this gives
staff a safe environment to report any unethical practices. This is the specific kind of culture that
Marriott adopts in order to sustain talent management and satisfaction level at every level within
the organization. With the help of working with the employees, leaders and managers of the

Marriott, I will be able to enhance my leadership as well as managerial skills which helps in
order to build an ethical leader which also encourage creativity skill within me. With the never
ending situation of competition within the market space, organizations are forced to think outside
the box and try different approaches in order to reach the goals of the company. For thinking
outside the frame, the creative kind of thinking is highly important. In order to generate creative
thinking the environment of the organization matters a lot (Bercovitch, 2019). This is why I
chose Marriott to work with which enhances my creative side within my behaviour which
ultimately helps me to become an ethical leader which thinks about the organization as a whole
and not just about the profit of the company. I want to become an ethical leader which sets an
example which enhances the noble quality of great leader. Just claiming and not showing the
abilities in terms of actions behaviour makes no sense. As, employees are more likely to judge
their superiors on the basis of their actions. What I have learned from the working in Marriott is
that if I will get an opportunity to work with the company, I will definitely adapt a culture of
ethical leader within me in order to become transparent leader and will definitely encourage
feedback from employees within the company. I want to become consistent while working with
the Marriott in terms of my ethical behaviour and creativity as it will help me to build trust
within my team members and handle them effectively and treat them without any biasses.
LO5 Systematic approach to research methodology and advanced information skills
Research methodology is a course of instruction through which the researcher complete
their research report on a particular topic which is highly required to give in depth knowledge
about the concept of study. It shows directions through which scholar hypo-thecate their
problems, objectives and aims of doing the study and present their analysis after completing the
whole study during the certain period (Levinsen, 2017). The research arrangement and
methodology describes how the outcome of the whole study at the end of the study will be
received and describes the overall correct results with meeting all the requirements of the study.
There are various number of approaches which helps and support the researcher on how to come
across the research result and findings.
In order to conduct the above study I have used various research methods in order to
complete the study on the particular topic i.e. development of creative and ethical leadership

skills while working in Marriott (Ritala, 2019). There are various skills that helps me to complete
my research about this topic are: Research skills: Research skills are the ability to find out solutions of particular
problems. It includes the ability to gather the information about the topic that needs to be
researched. With the help of my research skills I have gathered the complete detail about
the leadership styles and practices adopts by the Marriott in order to reach employee
satisfaction level along with customer satisfaction as well. With the help of searching for
the information I was able to give attention to the detail about the hospitality industry,
note down the notes and with my effective time management practices and problem
solving ability I was able to collect all the appropriate information and communicate the
final outcome effectively. IT skills: Addition of information technology skills to the mix while doing research
reduced the potential for human errors and thus enhance the speed of the research process
in total. Several decades later, it has been analysed that researcher has used various
methods in order to complete their research about particular topic but nowadays the
technology helps the scholars to pursue their study in correct direction without any errors.
With the help of my technological skills I was able to analyse my outcome in effective
way which helps me to analyse the final result or outcome of the study. With the
involvement of this skill I feel confident about my outcome and becomes faster in order
to complete my research. Such skill helps me to save my money and time as well as I was
able to solve issue independently. Analytical skills: Logical skills are used at the time of brainstorming ideas, observing
data, detecting solutions, collection and interpretation of data, segregating new
information and making decisions based on the situations (Daniel, 2018). With the
effective usage of my ability to make sense of data that is I was able to see patters and
latest trends which helps in enhancing my skills with regard to becoming ethical leader
and creative while my working and research about the effectiveness in context of
Marriott. Decision making skills: The ability to make decisions and stick to it is the basis necessity
to become good leader. It is an ongoing process in every business whether it is large or
small. With the effective decision-making ability I had decided to choose the

organization within hospitality industry i.e. Marriott. My critical thinking ability allows
me to determine the problem and come up with a solution that is incremental for the
company and the employees as well (Nedelkoska, 2018). With the help of efficient
decision-making ability I was able to manage the overall research and outcome while
contacting the Marriott staff members. Communication skill: Scholars requires the communication skill in order to enable them
to publish their findings and material in the books and journals. Communicate with wide
range of public and policy-makers, effective communication skill is highly required. With
the help of my efficient communication skill I was able to communicate with the
employees of Marriott and able to collect all the information which helps me to analyse
that if I get an opportunity to work in the company like Marriott, I will be able to enhance
my understanding with regard to creative thinking and ethical leadership ability. Books and journals: With the help of books and journals I was able to research the topic
in detail with the help of previous studies as well (Taha, 2017). The books will help to
analyse the concept of leadership and the difference between leadership and ethical
leadership. The measures had also been described according to the books and journals
which shows importance of being creative and the measures to become or create an
environment of creative minds within the organization.
 Recent trends: With the help of recent trends I was able to analyse the methods through
which I analysed my whole topic and the importance of this study. I was able to get to
know about the information that what are the recent and current trends running within the
market area in order to become successful in front of their competitors. I have researched
about the latest trends adopts by the Marriott for effective ethical leadership and creative
environment within the company which also satisfies the employees and the customers as
well (Subramanian, 2018). With the help of these efficient research methodologies I was
able to complete my whole research about the concern i.e. development of creative and
ethical leadership while working with Marriott.
LO7 Design of ongoing learning and continuing personal and professional development
Covered in PPT

CONCLUSION
From the above report it has been concluded that ethical leadership skills are highly
important to create a positive ethical culture within the company. It is crucial for because it
promotes employee engagement, increase brand reputation and enhance productivity of
employees within the organization. The companies those are engaged in ethical practices are
more likely to attract customers loyalty by staying correct and true towards the mission of the
company as well as the values of the organization. Ethical culture automatically enhances the
employee creativity which is reflected mechanically in the behaviour of the members of the
organization. The report consist of skills analysis if get an opportunity to work with the well-
known multinational company i.e. Marriott. The systematic approaches in order to describe
research methodology which has been used to complete the assessment is also described in
detail. At the end of the study, designing of continuous learning process in terms of personal and
professional development has been analysed in terms of self assessment.

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