Creativity and Innovation Management | Tesla Case Study

Running head: MANAGEMENT
Creativity and innovation management: A case study of Tesla
Name of the student:
Name of the university:
Author note:

1
MANAGEMENT
Executive summary
CIM processes are vital for an organization like Tesla in terms of imbibing innovation in the
products and services. This approach has particularly acted assistance in increasing the sales
revenue and profit margin. Reference can be cites of the sustainable production practices,
which has expanded the triple bottom line approach, enhancing the corporate social
responsibility. Participative management and leadership style has proved beneficial for Tesla
to alter the standards and quality of the business. The major strengths of Tesla include its
effective leadership skills and also ability to influence employees to share ideas, opinions and
individuals behaviours so as to facilitate the decision making process and ensure innovation
and creativity all throughout. The success of Tesla lies in the fact that it has introduced the
electric cars, which is new in the market and has driven consumer behaviours largely so as to
attain a good market share within the competitive business environment. The formation of a
good corporate culture that fostered collaborative workforce and built a friendly working
environment also contributed to the management of innovation and creativity all
throughout.Major drive behind this is the continuous improvement strategies and total quality
management models. Strategic planning is one of the pillars, which removes the barriers in
implementation of the models. Feedbacks from the stakeholders and shareholders prove to be
effective for Tesla in terms of assessing the feasibility of the plans and actions.

2
MANAGEMENT
Table of contents
Introduction to the organisation and CIM overview..................................................................3
Current CIM processes in the organisation................................................................................4
Analytical tools for identifying potential creative and innovation management ideas..............5
Vision and mission of the organisation......................................................................................9
Critical analysis of the creative management ideas.................................................................10
Stakeholders: An asset for the organisation.............................................................................12
Steps for collection of feedbacks from the various stakeholders.............................................14
Barriers to implementation of CIM ideas and change models.................................................14
Strategy plan.............................................................................................................................16
Proposing recommendations through concluding notes..........................................................17
References................................................................................................................................19

3
MANAGEMENT
Introduction to the organisation and CIM overview
Tesla, Inc. is a major electric vehicle manufacturing and Production Company based
in California and has revolutionized the automobile or vehicle industry. The company has
been specialised in the production of good quality electric vehicles along with the
manufacturing of battery energy storage from the home to grid scale so as to enable a power
source with the use of solar power or energy along with use of solar panels, solar city and
solar roof tiles too (Tesla.com 2020). Moreover, the company also has been associated with
the assembly and production of plants and machineries, all of which, are manufactured at the
Tesla factory and the company, at present, sells the Model S, Model X and Model 3 cars and
also solar powered batteries , solar panels, roof tiles and other related products and services
too. The company was founded in the year 2003 and the company has been serving
worldwide under the CEO Elon Musk. The production output is 367500, as recorded in the
year 2019 and the revenue generated is over US$24.57 billion and the employees working for
the company are over 48000. The company has aimed at delivering electrical vehicle and
foster the development of a healthy environment through sustainable energy consumption
(Tesla.com 2020). The e-car market segment has been dominated since then and Tesla has
been performing exceptionally well at present.
Because of the introduction of electric vehicles in the marketplace, Tesla has been
inspired by creativity and innovation, which also focuses on the development of future
technologies. The entry into the highly competitive auto market has also gained the interests
of the different types of stakeholders, which also can be helpful for Tesla to grow and
flourish, furthermore, put enormous commitment and ideas to innovate the products and
services (Tesla.com 2020).

4
MANAGEMENT
Current CIM processes in the organisation
The creativity and innovation management processes has not only helped Tesla to
build a long sustainable future, but also has taught people about sustainable consumption of
energy so as to produce new products in the market other than the electric vehicles. The other
products include solar panels, electric batteries, etc., which represent some premium value
offered to the clients and at the same time, serve both commercial as well as domestic
purposes. All these products are run by solar energy that generate electricity and power used
to run the vehicles while on the other hand, due to these innovative products, all of these have
been marketed as innovative high technology products to meet the premium needs of people
(Buckley, Burton and Mirza 2016). The creative and innovation processes have also allowed
Tesla to upmarket the product with the integration of innovative design features that ensured
product differentiation required to increase the market share and also to attain competitive
edge over its competitors.
Another major creativity and innovation process adopted by Tesla could be the
disruptive innovation, which could allow the company to bring change management and
introduce new ideas required to adapt with the shift in pattern of competition within the
current marketplace. The fuel engines were disrupted by the company and Tesla made sure to
prioritise on the protection of environment through use and consumption of sustainable
energy sources. According to Marri et al. (2017), the electrical energy seemed to be more
economical and the solar powered energy sources somewhat enabled innovative processes
that are radical in nature.
The innovation processes have been further fuelled by the involvement of
management team where each and every members were allowed to provide their useful ideas,
views and opinions that are required to make effective decisions in business. Thus, the

5
MANAGEMENT
management structure improved the internal creativity and fostered innovation that are
required to enhance the overall firm performance. Tesla’s leadership also helped in keeping
the management team and employees of the organisation motivated and encouraged to
perform to their potential and maintain the growth trajectory consistent while trying to evolve
with time. The research and development activities further promoted innovation and
increased the supply of sustainable products that are god for the environment (Suratno et al.
2018). With the clean and renewable sources of energy, the running of electric vehicles was
managed, which could also help Tesla to meet the demands in the market and at the same
time, remain socially responsible towards the environment and community. To ensure
continuity of stable services, all the organizational members have contributed their ideas as
part of the decision making process whereas the focus on consistent innovation and creativity
remain aligned with the needs and preferences of the customers that are to be fulfilled.
Therefore, Franceschini, Galetto and Maisano (2019) states that this is what the creativity and
innovation processes at Tesla are like and all these are necessary for the growth and
development of a sustainable future too.
Analytical tools for identifying potential creative and innovation
management ideas
The innovation at Tesla occurred with the implementation of a proper corporate strategy,
which ensured multiple steps including the introduction of a high technological car and sell it
with a premium price. To keep its rarity, the company made sure to bring out only limited
cards in the market and Roadster was such an example. After this step, the company needed
to launch a car that can be affordable for the middle class segment. Thus, Roy (2018) opines
that both luxury and premium along with rarity indicated how the company has differentiated
itself from the competitors by bringing out something new. Constant innovation is always a

6
MANAGEMENT
problem for businesses but Tesla used the lean start up method to embrace change by
minimising the costs associated with the manufacturing and production processes. This also
allowed the production engineers to change the organisation to adapt to different
circumstances and optimise the production all time. To be precise, Tesla’s leadership has
helped in keeping employees engaged and at the same time, which also allowed them to share
their individual thoughts, behaviours, ideas and opinions required to create innovation and
synergy all throughout.Tesla’s major innovation is the introduction of electric vehicles, which
has also been influenced by people sharing individual thoughts, ideas and opinions as part of
the decision making process.Another driver of innovation for Tesla could be the corporate
culture, which has formed a collaborative workforce and also created a friendly working
environment where people from different backgrounds and cultures worked together as an
unit and in coordination. Moreover, the diverse corporate culture and working environment
also facilitated the innovation and creativity within the organisation.
According to Bason, (2018), it is true to believe that the business organisations that
innovate are the most successful as well. Though these companies do not copy others, but
make sure to introduce something new so as to differentiate itself from its competitors. The
change and innovation to the workplace systems and procedures need adaptability to different
situations and this has been facilitated with the help of effective leadership of Elon Musk and
also the chairwoman of the organisation. The various steps that are undertaken to lead and
embrace the change and innovation are as follows:
To eliminate the fear of failing while embracing something new or change within the
organisation – The leadership is an integral part in embracing change as well as lead others
towards the acceptance of change and enabling innovation. As the leader of the organisation,
i.e., Tesla, it would be necessary to act as a leader who respects the values and opinions of the
team members and also eliminate the fear that might be present in the minds of the

7
MANAGEMENT
individuals (Doppelt 2017). The leaders should encourage the team members to go beyond
their limits sometimes and make them learn from their failures rather than just criticising
them which should raise down their morale level and motivation level too.
Conducting the research and development activities–The research and development
activities are to be undertaken for developing skills and make them learn about new things
related to the change at Tesla. The research and development should also bring change by
gaining insight into the training and development sessions, furthermore, develop creative and
innovative thinking.
Involving each and every team members in the process of bringing change and
innovation- It should be necessary to understand that with the implementation of a change or
bringing new technology on the team only, the organisational members might not be able to
embrace it immediately and it is natural. As a leader, it would be important to listen to
theirqueries and make them find outthe most relevant solutions (Sheninger 2019). The
acknowledgement of their fears and providing them support while progressing could also be
needed through qualitative as well as quantitative feedbacks. The acqusitions of individual
ideas, views and opinions could also facilitate the process of decision making as well as
benefit the organisation through ease in growth and success in the long run.
Clearly defining the vision, mission and develop clarity–The leader would also need to
make sure that the new change or technology that has been brought must be communicated to
the employees of the organization, thereby, keep them informed about embracing the change
and innovation perspective. Supporting each other within the workplace and with the leader
guiding them towards the right strategic direction, it would be much easier and convenient to
develop a healthy corporate culture (Hough 2017).

8
MANAGEMENT
Providing the organisational members with incentives and rewards for learning and
remaining motivated–To enable innovation, embracing change is necessary and such has
been the motto of Tesla, which has aimed at developing electric vehicles that are sustainable
and environment friendly too. This could not only revolutionise the entire automobile
industry, but would also lead to a better future.
Explanation of the values and benefits to be achieved–With the change to be managed, as
a leader, I would like to communicate the employees about the necessary benefits that could
be drawn by embracing the change. Hill and Davis (2017) are of the view that, by gradually
informing these aspects to the employees, they would learn about how the company could be
benefited and also they could be offered with better growth scopes and opportunities in the
future. Thus, the explanation of values and benefits based on the change to be implemented
must be done firstly.
Carry out experimentation and communicating the why or need for bringing change–
Prior to the acceptance and implementation of the change or innovation within the
organisation, it would be important to develop a structure or procedure for experimenting the
things. The experimentation procedures must also be allowed to be explored by the
individuals working at the company so as to understand how to embrace the change and also
determine what could be the probable benefits (Nambisan, Wright and Feldman 2019). The
experimentation phase should soon be followed by discussions where the organisational
members could think of implementing the change ad bring innovation all throughout.
Check the outcome of change and innovation from the customers’ perspectives–Also
understanding how the various stakeholders involved with the business should react with the
implementation of change is essential. By holding a leadership position within the

9
MANAGEMENT
organisation, I would personally prefer to use the same language that others are habituated to,
furthermore ensure that their needs and preferences are fulfilled too.
Finally modelling the value to be attained–It is evident, as stated byDziallas and Blind
(2019), that change sometimes could be a failure to the organisation and in such cases, it
would require proper leadership roles. The leader could act as role model for the change to be
embraced by the team members, thereby, ensure value proposition and transition by
undertaking the most suitable actions, though by remaining transparent, open and even
honest.
Vision and mission of the organisation
Innovation, being one of the major strengths of every businesses, it is essential for
Tesla to manage product differentiation so as to remain distinguishable from the competitors
such as Ford, BMW, Nissan, Mercedes, etc. With the leadership of Elon Musk, the company
vision has been to stay true to its values and foster innovation to bring a positive. The vision
statement is “to create the most compelling car company of the 21st century by driving the
world's transition to electric vehicles” and emphasize on the ways of using renewable sources
of energy (Tesla.com 2020).
The core values are to stay true to its strategic direction and strive to enhance the
performance of the forecasts made and also its reliability. The values and beliefs are to
encourage people and respect each other’s opinions, which are required to effective decision
making. The statement of mission for Tesla Inc. is to attract as well as retain the new and
existing customers, thereby provide them with the best quality products and services for
delivering a satisfying experience and ownership of an automobile product (Tesla.com 2020).
Based on the values and beliefs of the organisation, Tesla’s mission is to accelerate or
enhance the transition from normal energy to the sustainable energy. Due to this, the

10
MANAGEMENT
company has offered good quality electric vehicles that run on electricity rather than by
petroleum or diesel. This has ensured generation of scalable clean energy and at the same
time, prioritised on the use of fossil fuels, renewable sources of energy and zero emission
future (Tesla.com 2020). The use of cutting edge battery based technology integrated in the
vehicles has also combined the performance of car with safety and effectiveness for meeting
the demands and expectations of the customers within the automobile industry.
Critical analysis of the creative management ideas
As stated by Bollinger (2019), the analytical tools are to be used for the purpose of
identifying any weaknesses in the strategies as well as undertake corrective measures to
remain focused on innovation and adaptable to change, whenever required. The CEO of Tesla
has used certain tools and techniques such as by mapping the financial schemes and
budgetary methods for determining whether the company possess enough funds or money to
implement the change management strategy or not. On the other hand, Scuotto et al. (2017)
argued that the competency test could be an effective analytical tool to determine whether the
organisational memebrs do have the necessary skills, knowledge and competence or not to
enable change that should be adopted. It should also be essential for evaluating whether the
existing systems should work with the new technology change or replacement of the existing
systems would be required.
There are few other tools and techniques as well such as the use of artificial
intelligence and Big Data technology. The artificial intelligence technology has allowed the
company to integrate autopilot features in the vehicles, which also transfer the data and
information about the vehicle directly to the cloud based platform. The crowdsourcing of data
integrated with both internal and external sensors could acquire important data and
information about the driver of the electric vehicle as well as how the instruments in the

11
MANAGEMENT
vehicle are being operated by the individual (Hair, Page and Brunsveld 2019). Moreover, the
AI technology has been further facilitated with the help of partnership working with NVidia,
a renowned hardware manufacturer which supported machine learning and produced
exclusive cars. Therefore, all these analytical tools have helped Tesla in bringing change and
enabled innovation all throughout the organisation.
Though the change and innovation are critical aspects for long term success in the
future, still there are certain risks as well as benefits of these creative and innovation
management ideas too. Firstly, few of the major limitations might be the cause of risks and
failures and these could be the lack of enough time, financial resources as well as lack of
skills among the organisational members to embrace or accept the change. The leader might
also be unclear about what to do and how the change might benefit the company, which could
also be considered as a major risk associated with the business organisation while
implementing the change. Dziallas and Blind (2019) state that another major aspect that
seemed to create hindrance or limit the employees’ ability to adopt the change could be the
lack of sufficient incentives, rewards and benefits provided to them. This often made them
unwilling to embrace the change or innovation unless that could have been provided with
rewards and incentives. The employees might lack the desired skills, knowledge and
expertise due to lack of training and development programs that should be managed for them.
Thus, the lack of training and professional growth sessions could often hinder the ability of
the employees to gain acceptance of change and implement that and thus could be considered
as another major sources of risk associated with the management of creativity and innovation.
In spite of the risks, there are several benefits of managing the change and innovation
too including the modelling of employee behaviours to enhance their skills and competence
level (Scuotto et al. 2017). The leadership skills are also necessary for bringing all the
organisational members together and work as an unit so as to foster creativity, bring change

12
MANAGEMENT
and enable innovation all throughout. At Tesla, focus has also been on corporate social
responsibilities, which has helped in aiming at a sustainable future, thereby, improved the
supply chain efficacy, manufacturing and production processes. By encouraging creativity
and innovation management ideas, diversity has been promoted, which also allowed the
people to commit themselves fully to the organisation, take part in brainstorming sessions,
manage working as a team, provide rewards for creativity and innovation management.
Stakeholders: An asset for the organisation
The stakeholders of the organisation that has been selected here are the employees,
manager of the organisation, customers, shareholders or investors and also the suppliers. All
these important stakeholders must be communicated about the creativity and innovation
management ideas or CIM ideas for fostering innovation and management of change. The
importance of stakeholders are immense and most importantly, customers have been regarded
as such because they mostly impact the revenue generated by the organisation (Chen,
Chowdhury and Donada 2019). The customers also feel interested to make purchases when
they are satisfied with the quality and prices set for the products, Due to this, addressing the
interests of the customers is essential for Tesla and thus the company has worked in
partnership with Panasonic to make the electric vehicles run on the batteries manufactured by
the company and make those available at an affordable price to the customers. The customers
should also be communicated about the availability of a huge network of charging stations for
the vehicles produced by Tesla, furthermore, enhance the level of accessibility largely too.
The CSR initiatives would be met and this would surely improve the customer satisfaction
level and convenience while making purchases of electric vehicles from Tesla.
Chen and Perez (2018) are of the view that to accept and implement the change,
designing the corporate social responsibility strategy would be essential for Tesla. Thus, the

13
MANAGEMENT
employees are considered as valuable assets who are critical to the success of the energy
solutions business and automobile company. As a leader, it would be the first and foremost
thing to respect the interests of the employees by providing career growth opportunities and
good compensation amount for enhancing their morale level and even deliver better learning
experience. Thus, the employees should work as an unit and in coordination to reduce the
occurrence of issues and associated risks, furthermore, lead to the formation of a healthy
corporate culture.
The shareholders or investors are communicated with so as to make them
acknowledged about the rate of return on investments that should be made. The company’s
working capital depends on how the shareholders make investment on the organisation. The
corporate social responsibilities of Tesla have addressed the various interests of the
shareholders, which has also helped in transforming the entire automobile industry as well as
energy market (Straussand Smith 2019). With the huge amounts of investments done, the
working capital of the organisation should increase, which could also increase the ability to
implement generic competitive strategy and at the same time, maximize the profit level and
ability to bring a sustainable future.
The Government and regulatory bodies are also important stakeholders in business,
whose influence could ensure legal compliance and enable Tesla to develop strategic plan for
expansion of business and improve the supply chain management activities within th
automobile industry. By communicating the CIM ideas and practices to the community,
which is considered as another stakeholder of Tesla, the people would be informed about
sustainable consumption, thereby ensure delivery of extensive sustainable energy based
solutions to meet the organisational goals and objectives effectively (Topcu and Mesmer
2018).

14
MANAGEMENT
Steps for collection of feedbacks from the various stakeholders
One of the major step, as stated by Westerman et al. (2019), for the collection of
feedbacks from the different types of stakeholders are the use of emails and chat sessions.
The use of labels and emails would enable acqusitions of the feedbacks of customers
regarding their experience with the product or energy solution delivered by Tesla. While
acquiring feedbacks from the internal stakeholders, the team meetings are necessary to be
held by the manager for acquiring their opinions and feedbacks and make sure to implement
necessary changes within the organisation. The assessment of feedback reports could benefit
the organisation to acquire both quantitative data based on the survey process while the
qualitative data could be acquired with the help of interviews conducted with the manager of
the organisation (Weetman 2019). The spreadsheets and financial reports are necessary too
for the collection of feedbacks while checking whether the investors or shareholders have
been provided with the rate of return made on behalf of the investments done could be
considered as a major feedback too.
Barriers to implementation of CIM ideas and change models
According to Bravi, Murmura and Santos (2019), there are several barriers that might
cause hindrance to the successful implementation of creativity and innovation management
ideas as well as while implementing the change to foster innovation at Tesla. In spite of the
money, time and other resources used, one such barrier to successful implementation could
be the lack of support by the management. The lack of support by top most management
could deteriorate the top down flowof information and create significant risks while making
the desired changes within the organisation. Poor communication managed within the
organisation could also be another barrier to the successful implementation and management
of creativity and innovation management ideas (Panahifar and Shokouhyar 2019). At times,

15
MANAGEMENT
cooperation, team work and coordinating as an unit are required, which might be prevented
due to the issue of poor communication that might be oriented towards managerial
information only such as the marketing, human resource management and accounting
information only. Another barrier that might be experienced by Tesla while implementing the
desired change could be the lack of an adequate strategic or business planning.
The CIM technology and systems must be aligned with the corporate goals and
strategic needs of the organisations, especially, emphasizing on the quality of products,
innovation of those, promoting product diversity and also to enrich the experience and
satisfaction level of customers. Also stated by Froger et al. (2019), that the rigid or not so
flexible organisational structure could be a major barrier that should hinder the successful
management of decision making, along with creation of challenging opportunities for the
manager of the organisation. The poor selection of vendors could also act as a major barrier
that might fail to supply the required raw materials and resources required to produce the
intended units of production.
The ADKAR model for change has been considered by Tesla as effective to foster the
development of creative innovation and management ideas furthermore. This change model
could allow the company to use the bottom up approach where at first, the employees are
acknowledged about the change to be done and then gain awareness about it properly
(Bravi,Murmura and Santos 2019) The awareness for need to change is created at first, which
enhanced the level of interest to support the change, acquired knowledge about the change
and its benefits. This could improve the skills and abilities of the individuals working at the
company to demonstrate individual skills and behaviours, furthermore reinforce the change
and make sure that the change is successful and noteworthy for bringing a sustainable future.

16
MANAGEMENT
Strategy plan
It is known to everyone that Tesla is specialised in the production of electric cars and
thus the emphasis has also been on the sustainable energy solutions and solar energy source
usage. The key strategic goals and priorities of the organisation are to reduce the battery cost
by 30 percent in the nearby future, increase the distance to be covered by an electric vehicle
with a single time recharge, produce fully autonomous vehicles and finally increase the
overall production of vehicles to 5 fold over the next few years. Yu and Zhang (2019)
highlight that the market expansion has been quite critical, which has also made the company
implement a loyalty program required to provide scopes and opportunities to create a family
of customers. Not only this, but the company has also made sure to bring entry level priced
cars for ensuring that the targeted market segments are reached quite easily. According to the
assumptions of McLean (2019), Tesla must also make sure to utilise the media sources and
communication platforms such as the social media platforms, magazines, newspapers and
even Google Ad words to target the specific customers and create awareness among themto
influence their purchasing behaviours. Moreover, the exploitation of growth scopes and
opportunities of using the renewable sources of energy could be effective for growing the
sustainable energyindustry and gain good amount of market share. This would also be
beneficial for substantial expansion of business both locally and globally, thereby, Wiraeus
and Creelman (2019) opines that raising the chances of managing business diversification to
remain competitive within the industry.

17
MANAGEMENT
Proposing recommendations through concluding notes
The report was prepared to discuss about the various aspects of creativity and
innovation management ideas considering the business organisation named Tesla within he
automobile industry. The impact of CIM ideas were understood along with how the
employees and other organisational memebrs accepted the change and implemented that too
for promoting innovation and change. Though there were several benefits, there were risks as
well, which were needed to be mitigated and the stakeholders played a vital role in it. The
valuable comments and feedbacks of the stakeholders bring vital changes in the standards and
quality of the operations of Tesla Motors. The collection of feedbacks from stakeholders
enabled Tesla to implement some other changes and ensured achievement of business goals
and objectives furthermore. Evaluation of the proposed strategies and ideas through strategic
management is effective in terms of tracking the progresses and changes in accordance to the
identified and specified objectives. Consistent evaluation is an initiative for altering the
business outlook of Tesla for expanding the customer rates.

18
MANAGEMENT
Recommendations
 It is recommended to expand the business operations and process and enter the
foreign markets to exploit the global growth opportunities, furthermore, create huge
positive transformation within the renewable energy solutions industry
 The influence of investors or shareholders has been recommended too for making
improvements to the working capital and enhance the overall business performance
 The diversification of supply chains within the organisation should reduce the supply
chain risks and improve business functionality
 The employees must be provided with career growth opportunities as well as rewards,
benefits and incentives for keeping them motivated, encouraged and morale high
 It is also recommended to emphasize on the leadership skills so that the feedbacks and
ideas of employees are considered while making decisions, which should facilitate a
healthy corporate culture, promote diversity and coordination at work within Tesla.

19
MANAGEMENT
References
Bason, C., 2018. Leading public sector innovation: Co-creating for a better society. Policy
press.
Bollinger, S.R., 2019. Creativity and forms of managerial control in innovation processes:
tools, viewpoints and practices. European Journal of Innovation Management. 9(2), pp100-
150
Bravi, L., Murmura, F. and Santos, G., 2019. The ISO 9001: 2015 quality management
system standard: companies’ drivers, benefits and barriers to its implementation. Quality
Innovation Prosperity, 23(2), pp.64-82.
Buckley, P.J., Burton, F. and Mirza, H. eds., 2016. The strategy and organization of
international business. Springer.
Chen, Y. and Perez, Y., 2018. Business model design: lessons learned from Tesla Motors.
In Towards a Sustainable Economy (pp. 53-69). Springer, Cham.
Chen, Y., Chowdhury, S.D. and Donada, C., 2019. Mirroring hypothesis and integrality:
Evidence from Tesla Motors. Journal of Engineering and Technology Management, 54,
pp.41-55.
Doppelt, B., 2017. Leading change toward sustainability: A change-management guide for
business, government and civil society. Routledge.
Dziallas, M. and Blind, K., 2019. Innovation indicators throughout the innovation process:
An extensive literature analysis. Technovation, 80, pp.3-29.
Franceschini, F., Galetto, M. and Maisano, D., 2019. Quality Management and Process
Indicators. In Designing Performance Measurement Systems (pp. 1-20). Springer, Cham.

20
MANAGEMENT
Froger, M., Benaben, F., Truptil, S. and Boissel-Dallier, N., 2019. A non-linear business
process management maturity framework to apprehend future challenges. International
Journal of Information Management, 49, pp.290-300.
Hair Jr, J.F., Page, M. and Brunsveld, N., 2019. Essentials of business research methods.
Routledge.
Hill, L.A. and Davis, G., 2017. The board’s new innovation imperative. Harvard Business
Review.
Hough, K., 2017. Go with it: Embrace the Unexpected to Drive Change. American Society
for Training and Development.
Marri, H.B., Gunasekaran, A., Gopang, M.A., Nebhwani, M. and Soomro, A.S., 2017.
Assessment of CIM implementation in SMEs: a multiple case study approach. The
International Journal of Advanced Manufacturing Technology, 90(5-8), pp.2193-2206.
McLean, M., 2019. Understanding your economy: Using analysis to guide local strategic
planning. Routledge.
Nambisan, S., Wright, M. and Feldman, M., 2019. The digital transformation of innovation
and entrepreneurship: Progress, challenges and key themes. Research Policy, 48(8),
p.103773.
Panahifar, F. and Shokouhyar, S., 2019. An interpretive structural modelling of enablers for
collaborative planning, forecasting and replenishment implementation in high-tech
industries. International Journal of Information and Decision Sciences, 11(1), pp.55-72.
Roy, R., 2018. Role of relevant lead users of mainstream product in the emergence of
disruptive innovation. Technological Forecasting and Social Change, 129, pp.314-322.

21
MANAGEMENT
Scuotto, V., Santoro, G., Bresciani, S. and Del Giudice, M., 2017. Shifting intra‐and inter‐
organizational innovation processes towards digital business: an empirical analysis of
SMEs. Creativity and Innovation Management, 26(3), pp.247-255.
Sheninger, E., 2019. Digital leadership: Changing paradigms for changing times. Corwin
Press.
Strauss, N. and Smith, C.H., 2019. Buying on rumors: how financial news flows affect the
share price of Tesla. Corporate Communications: An International Journal. 8(9), pp120-150
Suratno, B., Ozkan, B., Turetken, O. and Grefen, P., 2018, July. A method for
operationalizing service-dominant business models into conceptual process models.
In International Symposium on Business Modeling and Software Design (pp. 133-148).
Springer, Cham.
Tesla.com 2020. About us. Available at: https://www.tesla.com/ [Accessed on 25th Feb 2020]
Topcu, T.G. and Mesmer, B.L., 2018. Incorporating end-user models and associated
uncertainties to investigate multiple stakeholder preferences in system design. Research in
Engineering Design, 29(3), pp.411-431.
Weetman, P., 2019. Financial and management accounting. Pearson UK.
Westerman, C.Y.K., Reno-Rich, K.M., Heuett, K.B., Spates, S.A. and Westerman, D.K.,
2019. Sender preferences for delivering feedback: channels, privacy, and
synchronicity. Communication Research Reports, 36(4), pp.287-297.
Wiraeus, D. and Creelman, J., 2019. Agile Strategy Setting. In Agile Strategy Management in
the Digital Age (pp. 45-67). Palgrave Macmillan, Cham.

22
MANAGEMENT
Yu, X. and Zhang, B., 2019. Obtaining advantages from technology revolution: A patent
roadmap for competition analysis and strategy planning. Technological Forecasting and
Social Change, 145, pp.273-283.