Crisis Plan Template for Businesses | Desklib

The Crisis Plan Template for Businesses is a comprehensive guide that captures critical information needed in a crisis. It includes emergency contacts, finance/insurance/lease details, registers, critical business functions, risk prioritization template, evacuation plan, critical services checklist, communications plan checklist, and more. The template is designed to help businesses minimize the impact of a crisis and recover quickly. It is suitable for businesses of all sizes and industries.

Crisis plan template
Introduction
The following plan Crisis plan template has been compiled to capture critical information you will need in a crisis. Don’t be daunted by its length, it provides
a clear concise step by step format to work through.
Contents

Crisis plan template 1
Introduction 1
Business Details 3
Emergency Contacts - key people contact details 3
Letter of authority 6
Finance/ Insurance / Lease Details 7
Registers 10
Staff 10
Key clients/customers 11
Supplier Contact Register 12
Assets 13
Critical Business Functions 14
Risk Prioritisation Template 15
Evacuation Plan 19
Critical Functions 20
Critical Services Checklist 24
Communications Plan Checklist 25
Emergency Grab Bag 26
Data Backup 27
Recovery Checklist 28

Business Details
Business name Carpe Diem
Business address Carpe Diem enclave, Gold Coast, Queensland, Australia
Australian Business Number (ABN) ABN 54008087761
Australian Company Number (ACN) ACN 100000028
Tax File Number (TFN) for your business 123456782
Emergency Contacts - key people contact details
Type Company Contact person Email Phone
Power of Attorney Carpe Diem Holdings George Blackwater [e-mail] 0491572155
Accountant Azure group Melissa Moore [e-mail] 0491628456
Bank Manager Commonwealth Bank Ramon Nomar [e-mail] 0491775412
Solicitor Marino Law Keiran Lee [e-mail] 0491558796
Insurance Broker Bluewell Abey Brookes [e-mail] 0491896574
Doctor After hours doctor Mariott Thatcher [e-mail] 0491489822
Type Company Contact person Email Phone
Air conditioning (heating or
cooling)
Paharganj Mick Blue [e-mail] 491788956
Building — landlord/agent Salve properties Harish Salve [e-mail] 491362596

Building — lease Salve properties Shweta Salve [e-mail] 491256897
Building — repairs Gold Coast repairs Gary Lang [e-mail] 491758796
Business coach/mentor Career Launcher Bobby Newport newport_bobby @career.au 491758485
Business equipment — fax
machine/s
Haier Andy Dwyer [e-mail] 491793792
Business equipment —
photocopier/s
Sony April Ludgate [e-mail] 491750392
Business equipment —
printer/s
Hewlett Packard Michael Scott [e-mail] 491562390
Business equipment — other Solutions hub Carlton Banks [e-mail] 491653210
Cash register/s Gold Coast cashiers Pamela Halpert [e-mail] 491369825
Computers — hardware
systems
IBM-Lenovo Tom Haverford [e-mail] 491789653
Computers — maintenance FIx-IT Kelly Kapoor [e-mail] 491235987
Computers — software
systems
Software solutions Andy Bernard [e-mail] 491908078
Computers — web
design/SEO or other
providers
Popup designers Stanley Hudson [e-mail] 491775858
Electrician Schrute and sons Dwight Schrute [e-mail]
m
491759896
Electricity supplier Gold Coast Energy Ron Swanson [e-mail] 491563290
Fire detection equipment
(alarms/sensors)
Gold Coast Fire services Ann Perkins [e-mail] 491879863
Firefighting equipment Safelife Ethel Harris [e-mail] 491606560
Gas supply Elga Gold Coast Chandler Ping [e-mail] 491704569

Generator(s) or back-up
power supply
Arduino backup Rachel Star [e-mail] 491750636
Locksmith Navtal Jordi Sanchez [e-mail] 491798503
Mail services/post office Gold Coast Post office Garry Gergich [e-mail] 491798520
Plumber Venturo Plumbing Helena Foy [e-mail] 491329639
Refrigeration system/s Carrier Gabbe Lewis [e-mail] 491032036
Security system/s AWD securities Joey Hertz [e-mail] 491859569
Telephone provider/s Company one Monica Aniston [e-mail] 491707075
● landline/s
● mobile/s
● VOIP
Water supply Gold Coast Water supply Ross Bauer [e-mail] 491809658

Letter of authority
(on letterhead)
TO WHOM IT MAY CONCERN.
I …………………, …………................................... ............................
(name)
………………………………………………………………………...........
(position in and name of business)
...........................................................................................................
..........................................................................................................
(address)
Hereby authorise
......................................................................................................... ........................................................................................................
(name) (position in and name of business)
to discuss my business/financial affairs on my behalf.
Yours sincerely
Signature
Name Date

Finance/ Insurance / Lease Details
Business Bank Details
I have _______ Business Accounts
(Security alert: make arrangements for PINs and passwords to be accessed only by the trusted person of your choice. Do not record
them here unless you are absolutely confident they will be the only person seeing this document)
My business banker is Contact details
Bank
Name of account Account number BSB Number
Direct debits associated with this account (if any)
Company (&contact
details)
Amount of debit Date of Debit
Bank
Name of account Account number BSB Number
Direct debits associated with this account (if any)
Company (&contact
details)
Amount of debit Date of Debit
EFTPOS transactions &
machine maintenance
Insurance
Company Policy No. Renewal Date Location of Policy

Building
Contents
Other insurance
(e.g. – disability,
trauma etc)
(1)
(2)
(3)
(Note: If any insurance policy is paid by direct debit rather than by invoice, be sure to make a note of that.)

Business Leases
Building
(Address of the building)
Equipment
(Describe the leased
equipment)
Cars
(Registration number(s) of
vehicle(s)
Mobile Phones
(Describe the vendor or the
service provider)
Building Equipment Cars Mobile Phones
Who are the payments
made to?
When are payments due?

Registers
Staff
Name Address Contact
Number
In case of
emergency
Contact
Relationship Contact
Number
Mindy Main 491754
01
Geoffrey Main Father 4910657
79
Tom Wriddle 491787
80
Marvolo
Wriddle
Grandfather 4989266
54
Ban ka Moon 491798
52
Suu ki Moon Wife 4919832
07
Billy Bateson 491606
53
Tony Clark Roommate 4913930
87
TJ Detweiler 491709
85
CJ Detwiler Father 4917598
66
Spinelli Ashley 497750
96
Abraham
Astor
Brother-in-law 4910059
23
Gus Griswold 491775
82
Sakura
Griswold
Mother 4918252
02
Zackery Smith 491787
58
Mary Smith Sister 4917586
68
Bill Surrey 491696
30
Tim Surrey Brother 4913699
02
Donna
Donovan
491756
30
Gemma
Donovan
Aunt 4917575
75
Thomas
Thompson
491751
03
Jeffrey
Thompson
Brother 4917859
32

Miley Haze 491765
10
Brooke Haze Sister 4917569
32
Brienne Tarth 491750
36
Victoria Tarth Mother 4917863
20
Arya Lark 491790
53
Sophia
Hemway
Roommate 4913205
69
Stoya Magister 491703
20
Billy Magister Husband 4917820
53
Binny Mathew 491032
02
Holly Mather Wife 4917920
36
Goldie Barman 491765
30
Isha Barman Wife 4917930
31
Jordan James 491056
92
Jayden
James
Sister 4917582
01

Key clients/customers
Customer Name Customer Details
(1) Gold coast tourers Part of the Australian Tourism department
(2) Madelyn Ryan Head of hospitality care
(3) Neville Short Bottom Member of parliament
(4) Harry Lorde Regular tourist
(5) Ron Beasley Critic

Company Contact Position Goods/services supplied Email Phone
Supplier Contact Register

Description Quantity Serial Number Date Purchased Photo / Numbers
Crockerry 10000 00001000 18.11.18 00001245
bed sheet 1000000 00001233456 18.11.18 124578
pillows 1000000 000001234567 18.11.18 012346
utensils 124578 985647 18.11.18 454664
sanitisation products 50000 00000012456 18.11.18 65324158
air conditioner 60000 0001247859 13.11.18 00.36385
towels 520000 12378996544 10.11.18 64649584
Assets

Critical Business Functions
Risk Severity Matrix
Likelihood
Remote Likely
Very
likely Probable
Insignificant
Low
High
Catastrophi
c
S
e
v
e
r
I
ty

Risk Prioritisation Template
Priority
1-5
Identified
risk
description
Likelihood
from risk
matrix
Severity
from risk
matrix
Responsibility
name or position
Minimisation
action
description
Contingency
action
description
Actioned by
name
Action
date
Reviewed
by
Revie
w date
name
2
Rotten
food
Likely High Supplier Salvage
whatever
is good
Buy from
another
supplier
manage
ment
leader
- head
chef
-
1
Fire
hazard
Remotel
y
Very
high
Fire
department
Save
lives
Proper fire
emergency
plan
Human
resource
manager
- manag
er in
Chief
-
3
Customer
altercatio
n
Very
likely
Moder
ate
Customer
service
Provide
alternativ
e means
of
success
Better
customer
service
Custome
r
relations
hip
manager
- The
human
depart
ment
head
-
1
Infighting
Likely High Hotel
manageme
nt
Identifyin
g cause
of
altercatio
n
Provide
better
employee
management
HR - HR -

Priority
1-5
Identified
risk
description
Likelihood
from risk
matrix
Severity
from risk
matrix
Responsibility
name or position
Minimisation
action
description
Contingency
action
description
Actioned by
name
Action
date
Reviewed
by
Review
date
name

Action Whose responsibility? Relevant contact numbers Initial, including time and date, when completed
Raise alarm Whoever sees/finds the
disaster first
Notify everybody on the premises to
go to the known emergency
rendezvous point
fire/emergency wardens,
who grab their GO packs,
including contact numbers
for all staff in their
sections, and visitors if
possible, or receptionist
grabs visitor log
Call relevant authorities
Inform authorities of location of
disaster
Tell authorities where people have
been relocated to
000 – ask for fire,
ambulance, and/or police
Notify business owner if not on
premises
At emergency rendezvous perform
head count to ensure all people are
accounted for
Is everyone accounted for?
If YES — wait for ‘all clear’ or await
further instructions from authorities
If NO — identify who is missing and
notify the manager in charge of their

last-known locations
Notify authorities of missing persons
and last known locations
Try phoning missing people to check
their whereabouts
Use section staff lists from
GO packs and visitors’ log
if necessary
Make a list on the reverse side of
this form of any people
missing/contacted, with notes about
what transpired
Notify next of kin of staff members
who are injured or missing
Manager in charge
Return to work once ‘all clear’ is
pronounced
Follow instructions from authorities
if workplace is closed

Evacuation Plan (draw plan here)

Critical Functions (you may need to insert more sheets)
Priority 1 Response
Critical Function:
Function responsibility
Potential impact on
organisation if interrupted
Likelihood of interruption to
organisation
Recovery timeframe:
(minimum for restoration)
Resources required for
restoration: staff/alternative
List dependencies
Data/IT/systems
Transportation/utilities
Premises
Relocation options
Key equipment
Recovery and/or replacement
processes

Rules & regulations
governing your business
Supplies
Stock replacement
Measures to be taken to
protect and recover

Priority 2 Response
Critical Function:
Function responsibility
Potential impact on
organisation if interrupted
Likelihood of interruption to
organisation
Recovery timeframe:
(minimum for restoration)
Resources required for
restoration: staff/alternative
List dependencies
Data/IT/systems
Transportation/utilities
Premises
Relocation options
Key equipment
Recovery and/or replacement
processes
Rules & regulations
Governing your business

Supplies
Stock replacement
Measures to be taken to
protect and recover

Critical Services Checklist
Description Location
Water mains
Power switch
Gas
Hazardous chemicals a)
b)
c)
Priority Salvage items a)
b)
c)
d)

Communications Plan Checklist
Element Action Outcomes Responsibility
Assigned to:
Anticipate the crisis Hold a team brainstorming exercise
to workshop likely crisis. Can also be
informed by risk matrix
Crisis Response Plan generated
Identify / appoint your crisis
communication team
Owner / manager and senior
personnel. Depending on scale of
business, may include engaging /
retaining external expertise
Clear identification of responsibility
for crisis communications
Scheduling of scenario days
(annually) as core crisis preparation
activity
Train spokespeople Ensure all delegated staff are trained
in media management and response
If a small business, consider
extending training to all staff – a
particularly front line hospitality /
retail staff most likely to be
approached ad hoc for comment
Media ready staff
Protection of brand via appropriate
media response
Establish monitoring / notification
systems
Consolidate databases and
document platform / channels to be
used to reach all relevant
stakeholders – mobile numbers for
SMS alerts, social media channels,
web administration, etc.
Crisis ready communication systems
Developing holding statements Develop crisis ready statements
based on identified scenarios
Consistent, clear and accurate
dissemination of information
Assessment Conduct situation analysis during and
post crisis to inform messaging
Adaptive / responsive messaging that
is accurate and up to date reflecting
the latest set of circumstances
Review Post crisis, stage debrief to identify
enhancements / inclusions
A robust plan

Emergency Grab Bag
Tick
when
complete
Item
Mobile phone preloaded with emergency and staff contact numbers
Floor plans of your business premises
Spare business keys
Laptop computer with charger
A portable hard drive or flash drive with your latest data backup
Critical documents – insurance documents, business registrations, and bank documents loaded onto flash drive or saved ‘cloud’
Disaster response plan
Copy of crisis plan
Basic office supplies including etheret cables in case wireless internet access is unavailable
Pre-paid mobile broadband device – eg. Telstra dongle
Critical functions checklist together with spare copy of the critical services list for emergency services

Data Backup
System/data
Type of data – email, spreadsheet, payroll
systems
Frequency of backup
Daily/weekly/monthly
Backup /location
USB/extra hard drive/online –
indicate where they can be
located
Person Responsible

Recovery Checklist
Tick
when
complete
Action
Reconstruct financial records
Establish cash position
Prepare forecasts
List assumptions
Conduct overall damage assessment
Contact insurance company
Source any available government assistance
Communicate – employees, customers and suppliers
Assess mental health – seek counselling
Contact banks / ATO etc. – advise situation – seek deferments
Re assure customers
Re visit cancellations and postponements
Demonstrate leadership to staff
Maintain customer service standards
Take charge of each emerging situation – show overall leadership