Investigating Empowerment and Customer Satisfaction in the Hotel Industry: A Study on Ritz

This dissertation explores the relationship between employee empowerment and customer satisfaction in the hotel industry, specifically focusing on Ritz. It aims to understand the concept of empowerment and customer satisfaction, examine the factors affecting employee empowerment and customer satisfaction in Ritz, and suggest effective customer satisfaction strategies for the company. The study provides valuable insights for Ritz and other organizations in the hotel industry.