logo

Business Process Outsourcing Research

   

Added on  2020-02-18

2 Pages414 Words180 Views
 | 
 | 
 | 
Albliwi, S., Antony, J., Abdul Halim Lim, S., & van der Wiele, T. (2014). Critical failure factorsof Lean Six Sigma: a systematic literature review.International Journal of Quality &Reliability Management,31(9), 1012-1030.Borman, M. (2017). Applying multiple perspectives to the BPO decision: a case study of callcentres in Australia. InOutsourcing and Offshoring Business Services(pp. 413-454).Palgrave Macmillan, Cham.Cascio, W. F. (2012). Methodological issues in international HR management research.TheInternational Journal of Human Resource Management,23(12), 2532-2545.Furterer, S. L. (Ed.). (2016).Lean Six Sigma in service: applications and case studies. CRCPress.Krajewski, L. J., Ritzman, L. P., & Malhotra, M. K. (2013).Operations management: processesand supply chains(Vol. 1). New York, NY: Pearson.Lacity, M. C., Solomon, S., Yan, A., & Willcocks, L. P. (2015). Business process outsourcingstudies: a critical review and research directions. InFormulating Research Methods forInformation Systems(pp. 169-251). Palgrave Macmillan UK.Liu, S., & Deng, Z. (2015). Understanding knowledge management capability in businessprocess outsourcing: a cluster analysis.Management Decision,53(1), 124-138.Malik, A., & Blumenfeld, S. (2012). Six Sigma, quality management systems and thedevelopment of organisational learning capability: Evidence from four business processoutsourcing organisations in India.International Journal of Quality & ReliabilityManagement,29(1), 71-91.
Business Process Outsourcing Research_1

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Research Project
|9
|411
|34

Management and Operation
|10
|339
|117

Improving Healthcare Referral System Using Lean Six Sigma
|12
|551
|227

Lean Six Sigma Framework for Waste Management
|14
|554
|65

References for Operational and Services Management of Tesco
|2
|796
|81

APPROCHES TO OPERARTION MANAGEMENT AND ITS IMPORTANCE Task 3.
|8
|397
|90