Business Process Outsourcing Research

This assignment explores various research papers related to Business Process Outsourcing (BPO). The papers delve into topics such as critical failure factors of Lean Six Sigma implementation in BPOs, applying multiple perspectives to BPO decisions, methodological issues in international HR management research within the context of BPO, and best practices for Lean Six Sigma application in service industries. Additionally, the assignment considers knowledge management capabilities in BPO, organizational learning through quality management systems and Six Sigma, employee retention strategies in BPOs, and technical considerations for advanced metering infrastructure (AMI) projects.

Albliwi, S., Antony, J., Abdul Halim Lim, S., & van der Wiele, T. (2014). Critical failure factors
of Lean Six Sigma: a systematic literature review. International Journal of Quality &
Reliability Management, 31(9), 1012-1030.
Borman, M. (2017). Applying multiple perspectives to the BPO decision: a case study of call
centres in Australia. In Outsourcing and Offshoring Business Services (pp. 413-454).
Palgrave Macmillan, Cham.
Cascio, W. F. (2012). Methodological issues in international HR management research. The
International Journal of Human Resource Management, 23(12), 2532-2545.
Furterer, S. L. (Ed.). (2016). Lean Six Sigma in service: applications and case studies. CRC
Press.
Krajewski, L. J., Ritzman, L. P., & Malhotra, M. K. (2013). Operations management: processes
and supply chains (Vol. 1). New York, NY: Pearson.
Lacity, M. C., Solomon, S., Yan, A., & Willcocks, L. P. (2015). Business process outsourcing
studies: a critical review and research directions. In Formulating Research Methods for
Information Systems (pp. 169-251). Palgrave Macmillan UK.
Liu, S., & Deng, Z. (2015). Understanding knowledge management capability in business
process outsourcing: a cluster analysis. Management Decision, 53(1), 124-138.
Malik, A., & Blumenfeld, S. (2012). Six Sigma, quality management systems and the
development of organisational learning capability: Evidence from four business process
outsourcing organisations in India. International Journal of Quality & Reliability
Management, 29(1), 71-91.

McHenry, M. P. (2013). Technical and governance considerations for advanced metering
infrastructure/smart meters: Technology, security, uncertainty, costs, benefits, and
risks. Energy Policy, 59, 834-842.
Presbitero, A., Roxas, B., & Chadee, D. (2016). Looking beyond HRM practices in enhancing
employee retention in BPOs: focus on employee–organisation value fit. The International
Journal of Human Resource Management, 27(6), 635-652.