Critical Issues in business management

Eva Szilagyi student number Lon150928031

Improving Systems Relating to
Information and Knowledge
Task 4: LO4 [AC 4.1, 4.2, 4.3]

Introduction
 Strategies of Samsung UK for managing communication
 Necessary to have information system
 Channels to acquire data can be beneficial for company growth
 Can provide appropriate framework for the organisation to
follow

Primary data collection approaches-
 Group discussions
 Employee interviews
 Performance review of projects
 User surveys

Secondary Data collection approaches
 Bibliographic information
 Recorded database
 Cultural background studies

Other existing information sharing and collection methods
 Mails
 Social media
 Websites
 Telephonic information
 Reports

Changes for improving collection, formatting, storage and dissemination of knowledge and information
Hypothetical results of primary data can be
drawn
Information of the competitive set should be
evaluated
The study of the market before launching any
new gadget

Changes for improving collection, formatting, storage and dissemination of
knowledge and information
Using technology based data storage tools
Providing upgraded software to store data
to employees
Train the technologically challenged
employees
Easy to retrieve backups

User-friendly strategy to improve access and
usage of systems
Create comprehensive database of the
stakeholders
Providing appropriate access codes to the
persons it concern
Appropriate supervision of the recorded
data

User friendly strategy to improve access and
usage of systems
Provide multi-level training to customer
care
Establish free flow of upward and
downward communication
Conduct evaluation at regular intervals

User-friendly strategy to improve
access and usage of systems
 Managers monitor the information system
of various department
Provide scope of feedback to the
employees and other stakeholders.
Analyse the scope of communication to
establish healthy business relationship

Bibliography
 Samsung UK. (2016). Mobile, TV, Home Appliances & Electronics | Samsung UK. [online]
Available at: http://www.samsung.com/uk/home/ [Accessed 10 Dec. 2016].
 Begoli, E. and Horey, J., 2012, August. Design principles for effective knowledge discovery
from big data. In Software Architecture (WICSA) and European Conference on Software
Architecture (ECSA), 2012 joint working IEEE/IFIP conference on (pp. 215-218). IEEE.
 Kumari, P.V., 2013. The Role of Human Resource Information System on Organisation
Effectiveness. Siddhant-A Journal of Decision Making, 13(2), pp.68-72.

Thank You