Critical Thinking in Management: Case Study Analysis
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This report analyzes the complexities faced by the manager Susannah Winslow due to an employee's disparaging remarks on social media. The report presents alternative solutions and recommends discussing the issue with the employee in person as the best course of action.
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Running head: CRITICAL THINKING IN MANAGEMENT Critical Thinking in Management Assessment 3: Case study Analysis Name of the Student Name of the University Author note
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1 BCO6185MOBILE AND EXECUTIVE COMPUTING Executive Summary This report aims at solving the issue raised due to the unethical situation raised when an employee tries to hamper the reputation of the organization at the social media platform. Different course of actions have been presented in the context of this situation. The report concludes that the best course action would be having conversation with the employee in person and solving the raised issue. An ethical dilemma can be solved considering the various course of actions while determining the alternative solutions for the raised issue in the whole scenario of the proposed case study.
2 BCO6185MOBILE AND EXECUTIVE COMPUTING Table of Contents Introduction......................................................................................................................................3 Background......................................................................................................................................3 Case study Scenario.........................................................................................................................4 Alternative Solutions.......................................................................................................................4 Recommendation and Conclusion...................................................................................................5 References........................................................................................................................................7
3 BCO6185MOBILE AND EXECUTIVE COMPUTING Introduction Reputation of the organization is the most crucial aspect for the long run of the business in the real world and social media has provided a better option for gathering feedback and suggestions from the stakeholders. This report aims at analyzing the complexities being faced by the manager Susannah Winslow at the social media platform because of one of the employee. One of the employee of the organization has been making disparaging remarks and thus, impacting the reputation of the organization at the social media platform. Background Susannah Winslow is the general manager of one of the large company that is facing a reputational issue because of the comment made by one of the employee at the social media platform. This paper has been proposed from the point of view of the ethics officer considering the current situation (Crane & Matten 2016). Such issues can influence the other stakeholders connected with the organization through the social media. Hampering the reputation of the organization at the social media platform can be a critical concept for the organization in making better relationship with the customers. The general manager have many ethical issues facing the situation such as firstly, the employee is expressing his or her own feeling and he has the right to speech. Secondly, the employee might be violating the rules of the company about exposing the internal information on an open platform (Farell & Fraedrich 2015). Either, she could convince the employee about the positive side and aspects of the organization or she should just interrogate the employee and fire him or her. These so many situations and options led to the obstacle and hurdle in deciding the policies those should be implemented to stop this ethical dilemma in future. Whatever, be the condition or the solution to this ethical dilemma, the
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4 BCO6185MOBILE AND EXECUTIVE COMPUTING organizations interpretation must be disturbed in front of many other customers (Trevino & Nelson 2016). Setting a policy related to such ethical dilemma must consider the impacts on the stakeholders in various situations and the best solution should be executed that can lead no harm to the organization and the stakeholders. Case study Scenario Facing this situation while dealing with the employee could be a hard decision for the general manager in manner to identify the best course of the action. Social media is an open platform where every connected individual can look after the statement made by the company and should be considered as a point of concern for restoring the faith of the customers (Armstrong et al. 2015). The course actions stated in the above section of the report expresses how difficult could be the decision as every action will lead to different outcomes those could be reflected on the reputation of the organization. Firing the employee seems to be the best course of action however, it will only enhance the rage of the employee and he or she might start blowing this on the social media. The manager will have to decide a course of the action that can be helpful in restoring the reputation of the organization (Caroll & Buchholtz 2014). There are many possible actions those could be taken by the organization other than mentioned above however; identifying the best course of action can be categorized in the gambling section that can alternatively further hamper the reputation of the organization. Alternative Solutions Firing the employee: The advantage of this solution is that the employee might feel regret and stop hampering the reputation of the organization at the social media platform. Second advantage is that the company can claim that the individual was not an asset for the organization
5 BCO6185MOBILE AND EXECUTIVE COMPUTING and his misleading has influenced the reputation of the organization (Lunnay et al. 2015, p. 106). The disadvantage of this solution is that the consumer might feel rage and start hampering the reputation of the organization in many other ways and being more engaged on the social media platform. Beingengagedwiththeemployee’sconversationonthesameplatform:The advantage of this solution is that the other customers looking at the engagement could realize the real aspects of the situation and thus, take decisions accordingly. This will be helpful in retaining the reputation in front of other consumers (Christains eta al. 2015). The advantage can be stated as, this solution can motivate the employee to be more open and other internal affairs might be exposed those could alternatively hamper the reputation of the organization. Discuss with the employee about the issue and try to resolve it:Conversation in personal can be an effective way for understanding the situation of the employee and resolving the issues for gaining the loyalty from the employee (Weiss 2014). The disadvantage of the solution is that other than the organization representative and the employee, there will be not any individual who will be informed about the situation. Takelegalactionagainsttheemployeeaboutexposingandhamperingthe reputation of the organization: It could result in solving the problem legally however; the loyalty of the employee will be lost regarding the organizational behavior and culture. Recommendation and Conclusion Discussing with the employee in person can be recommended as the best course of the action regarding solving the raised issue.
6 BCO6185MOBILE AND EXECUTIVE COMPUTING Based on the above report it can be concluded that the general manager will have to select the best course of the action that is capable of solving this issue and regaining the reputation at the social media platform. The future course of the actions must be determined while solving an ethical dilemma.
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7 BCO6185MOBILE AND EXECUTIVE COMPUTING References Armstrong, G, Kotler, P, Harker, M and Brennan, R, 2015Marketing: an introductionPearson Education Carroll, A & Buchholtz, A, 2014Business and society: Ethics, sustainability, and stakeholder managementNelson Education Christians, CG, Richardson, KB, Fackler, M, Kreshel, P & Woods, RH, 2015Media Ethics: Cases and Moral Reasoning, CourseSmart eTextbookRoutledge Crane, A & Matten, D, 2016Business ethics: Managing corporate citizenship and sustainability in the age of globalizationOxford University Press Ferrell, OC & Fraedrich, J, 2015Business ethics: Ethical decision making & casesNelson Education Lunnay, B, Borlagdan, J, McNaughton, D & Ward, P, 2015 Ethical use of social media to facilitate qualitative researchQualitative Health Research,25(1), pp99-109 Trevino, LK & Nelson, KA, 2016Managing business ethics: Straight talk about how to do it rightJohn Wiley & Sons Weiss, JW, 2014Business ethics: A stakeholder and issues management approachBerrett- Koehler Publishers