Critical Analysis Report: Case Study on Employee Management Practices

This report presents a critical analysis of a case study focusing on employee management and workplace issues within an organization. The report identifies key problems faced by employees, such as workplace stress, anxiety, and harassment, stemming from inadequate management practices and a lack of clear policies. It then proposes several strategies, including fostering positive employment relationships, implementing effective human resource management functions, and adhering to corporate social responsibility and business ethics principles. Recommendations include establishing clear grievance-solving policies, promoting ethical conduct, ensuring fair employee treatment, and providing counseling services. The report concludes by emphasizing the importance of prioritizing employee well-being and creating a supportive work environment to enhance organizational effectiveness.

Critical writing style
report base on a case
study

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
Issues Faced................................................................................................................................3
Strategies.....................................................................................................................................4
Recommendations.......................................................................................................................7
CONCLUSION ...............................................................................................................................8
REFERNCES:..................................................................................................................................9
Books and Journals:....................................................................................................................9
Online..........................................................................................................................................9

INTRODUCTION
Managing people is essential for an organisation. The employees are the assets of
company and the organisation must take proper care of all the employees. It is necessary for an
organisation to assure the employees are given proper working environment where the can work
effectively (Psychogios and Prouska, 2019). This report is based on a case study. There is
discussion related to the issues that are faced by the employees in an organisation. At the same
time there is discussion related to the strategies that will help the organisation to solve the issues.
MAIN BODY
In the case there is discussion related to the issues that are being faced by the employee
of the organisation. It is important for the organisation to understand the employees and the
problems faced by them. It is necessary to take actions and formulate strategies that will help
them to solve the issues of employees and help them work effectively.
Issues Faced
The case study is based on situation of an organisation. There is discussion related to the
issues that are faced by the employee of the organisation due to improper management and lack
of rules and regulations in the organisation. This has caused a problematic situation for the
organisation and that is the reason of unsatisfied customers of the organisation. It is important to
note down the issues that are faced by Newcombe while working:
 She was having stress related to workplace and way facing medical issue. She gets panic
attacks, palpitations and faces the issue of anxiety.
 There was intentional blocking of her problem and her issue was not forwarded to the
grievance solving team.
 The seniors found her in bender, when she was on sick leave. This was because she was
felling better on that day. But the management raise the issue and put so many questions
around.
 The management of organisation raised the issue and contacted her doctor to ask about
her problems. As the organisation was paying her for the sick leaves.
 She also mentioned that she was bullied and harassed by her line manager as well as her
partner also manipulated her and her relation was not good.

Strategies
It is seen that below is discussion related to the strategies that must be followed in order
to manage people and provide good working environment. It is important for the organisation to
take care of all the points that are discussed below:
Employment Relationship
It is important for the employer to maintain good and healthy relations with the
employees. It is seen that in the case above the problem of employee was ignored. It is suggested
that the organisation must have good relation with the employees. As the employees word for the
organisation and help them to achieve goals and objectives. The employers must respect them
and provide them effective working environment (Bray, Budd and Macneil, 2020). It helps to
work effectively and take effective decisions. The organisation that follows transparency and
shares all the important information with the employees is generally successful. It is seen that
there are so many laws that are formulated by government in order to support the staff. All these
laws must be followed by the organisation. The employees should also respect the employer and
seniors in the organisation. It helps to create a good and effective working environment where
there are less chances of disputes.
Management functions
The management of the organisation has several organisation. It is important for the
organisation to manage all the functions in an effective manner. There are so many functions that
are done by the organisation (Sujan, Bhasin and Mushtaq, 2020). Among them the most
important function is human resource management. It is duty of HR manager to take about all the
policies related to entry, training, issues and exit policy for the benefit of employees. The HR
should assure that the employees are provided with all the facilities that they require in order to
work effectively in the business organisation. It is seen that the HR of company has various
functions that are discussed below:
 Recruitment and Hiring: The first and foremost function is to hire the employees. The
HR manager has to assure that the right candidate is selected for the job. Al the skills and
knowledge is checked by HR of the company (What Does an HR Manager Do? 7
Functions of the Human Resources Department, 2020). It helps the organisation to work
effectively.

 Training and Development: It is necessary that employees are given proper training.
The process of training helps to enhance the skills of employees and they are able to
perform effectively. It helps to enhance the productivity of employees and achieve goals
and objectives in a successful manner.
 Employer-Employee Relations: HR of organisation is responsible to maintain effective
Employer and employee relationship (Agnihotri, Sareen and Sivakumar, 2018). It helps
to maintain transparency in the organisation and the company is able to take wise
decision.
 Maintain Company Culture: The norms and values that are followed in the
organisation are formulated by the HR of company. It is helpful to let all the people
working there to achieve the targets effectively.
 Manage Employee Benefits: The employees of the organisation should be paid for the
work that is assigned to them. It is necessary for an organisation to manage the benefits
given to the employees (Sengupta and et.al., 2020). It helps to enhance the motivation of
employees and let the employees in an effective manner.
 Create a Safe Work Environment: There is need of healthy and safe working
environment in order to achieve goals and objectives. They are able to work freely and
without any problem. Safe working environment is necessary and will help the
employees to perform better.
 Handle Disciplinary Actions: There are certain conditions under which the employees
need disciplinary action (Rana, 2018). If the employee faced challenge or any kind of
issue it is duty of HR to help them and solve the grievance.
Above is discussion related to the functions that are performed by the HR manager of an
organisation. It helps to get a suitable environment where the employees can work and this is
beneficial for the organisation. The employees must be provided with good environment. In the
case the function of HR manager are not implemented in an effective way. The problem of the
employees is not solved and no actions are taken in regard to the issues. It is important to take
care of all the issues of the employees and provide them effective solutions.
CSR and business ethics
It is important for the organisation to follow the rules and regulations that are formulated
by the government. It is seen that the organisation that follows all the laws and rules are

generally more successful. There are different organisation and they have their own
organisational structure. The organisation must follow the principles of business ethics and CSR,
no matter what is the structure of the organisation.
Corporate social Responsibility: It is a concept of management that focuses on social
and economic concerns of the society. It is important to take care of the needs and wants of
society and serve them. It is seen that there are so many negative causes on the environment that
are done by the organisations (Hur and et.al., 2020). It is seen that there by taking care of
environment and using the resources in an optimum manner it helps to achieve good brand image
on the organisation. For example Unilever helps around one billion people to improve their
health. Along with that they use sustainable sources to work effectively. They also focus on
reducing the carbon footprints so as to reduce the negative impact on environment. They also
focus on taking care of employees of the organisation and providing them best working
environment (Hur, Moon, and Kim 2020). The organisation that do not follow the CSR generally
faces problems. They do not get support from government as well as are unable to manage the
work in an effective manner.
Business Ethics: It can be defined as study of business policies as well as practices
regarding subjects such as corporate governance, bribery, discrimination, insider trading,
corporate social responsibility, and fiduciary responsibilities (Ferrell and et.al., 2019). It is
important for a business organisation to take care of the ethics and work according to them. It is
seen that the ethics help the organisation to function smoothly. It includes moral values and the
points that must be considered by the organisation. It is necessary for them to take care of all the
ethics and work according to them. The employees of the organisation are integral for them and
the company mist value them. In this case there are no ethics followed by the company indeed
the employees are not given rights. They have to take care of professional life of the employees
and provide them value (Davani, 2020). All the problems related to workplace must be solved
by the organisation and they must be treated with respect. No one can be harassed and bullied by
the management of the organisation. There must be strict actions taken against such people. The
company should abide with all the ethics and moral value so that they do not have to face any
problem.

Recommendations
Below are the points of suggestion that must be taken care by the organisation in order to
manage people. It is necessary to note that employees are integral part of an organisation. There
are certain changes that take place in organisation. The management of company must assure
that the employees are treated effectively. The following suggestions will help the company to
provide good working environment to the employees:
 There must be clear policies formulated by the company in regard to grievance solving. If
any employee is facing issue then there must be a grievance handling company that can
deal with them and find a solution of the problem. The problem of employee must be
kept confidential and the organisation must take actions to find an effective solution.
Along with that no one in the organisation must have right and authority to intentionally
block the problem faced by the employee.
 The company must take care of business ethics. It is seen that there so many issues like
harassment, stress and anxiety faced by Newcombe. The things done by management are
ethically wrong. There must be strict actions taken against such people. At the same time
the employees must be given freedom to speak. They must be provided with health
environment where they are abler to work freely and share their views. Their words
should not be ignored.
 At the same time there must be proper policy in relation to entry and exit of employees. It
is not in the hand of management that they can take out any employee from the
organisation due to personal problems. It is important to take care of all the employees
working in the organisation.
 The facility of counselling must be provided to the employees. If they employees are
unable to share the problem the HR must try to know and understand the issue going on
in the life of employee professionally. At the same time the organisation must take into
consideration the employee engagement activities as they help to manage stress. That was
required in case of Newcombe. She was stressed and gets panic attacks. The employee
counselling and engagement activities would have helped.
CONCLUSION
From the above it is analysed that it is necessary to take care of employees in an
organisation. There is need of proper motivation given to employees so that they are able to work

effectively. This report is based on a case study. There are several issues that are faced by the
employees of the company and that are discussed in the report. Along with that concept of
management functions, corporate social responsibility, business ethics is also part of this report.
In the end there are recommendations that helps the organisation to manage people.

REFERNCES:
Books and Journals:
Agnihotri, S., Sareen, P. and Sivakumar, P., 2018. A Comprehensive Model for Competency
Mapping: Connecting Organizational Goals with Employee Competencies and Strategy
Driven HR Functions. Asian Journal of Management, 9(1), pp.697-701.
Bray, M., Budd, J.W. and Macneil, J., 2020. The many meanings of co‐operation in the
employment relationship and their implications. British Journal of Industrial
Relations, 58(1), pp.114-141.
Davani, M.R.E., 2020. Business ethics (pp. 182-199). De Gruyter Oldenbourg.
Ferrell and et.al., 2019. Business ethics, corporate social responsibility, and brand attitudes: An
exploratory study. Journal of Business Research, 95, pp.491-501.
Hur and et.al., 2020. When and how does customer engagement in CSR initiatives lead to
greater CSR participation? The role of CSR credibility and customer–company
identification. Corporate Social Responsibility and Environmental Management, 27(4),
pp.1878-1891.
Hur, W.M., Moon, T.W. and Kim, H., 2020. When and how does customer engagement in CSR
initiatives lead to greater CSR participation? The role of CSR credibility and customer–
company identification. Corporate Social Responsibility and Environmental
Management, 27(4), pp.1878-1891.
Psychogios, A. and Prouska, R., 2019. Managing people in small and medium enterprises in
turbulent contexts. Routledge.
Rana, D., 2018. The future of HR in the presence of AI: A conceptual study. The Future of HR
in the Presence of AI: A Conceptual Study (November 24, 2018).
Sengupta and et.al., 2020. Reinventing HR functions with SMAC technologies-an exploratory
study. Materials Today: Proceedings.
Sujan, B., Bhasin, J. and Mushtaq, S., 2020. Reallocation of HR Functions: A Study of HR
Effectiveness in Banking Sector. Jindal Journal of Business Research, 9(1), pp.72-83.
Online
What Does an HR Manager Do? 7 Functions of the Human Resources Department, 2020.
[Online] Available through: <https://onlinecounselingprograms.com/online-counseling-
degrees/online-masters-in-human-resources/hr-functions/>