Critically analyse the forms and levels of diagnosis

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Management

Contents
Introduction............................................................................................................... 2
Forms of diagnosis and interventions................................................................................ 2
Form of communication used and its effectiveness...............................................................3
Change management approach as a consultant...................................................4
Conclusion............................................................................................................. 5
References............................................................................................................. 7

Introduction
It is true that change plays a significant role in organisation as well as education
group. Supreme Educational Group of Malaysia also brought changes in its education group
due to several reasons. The major reason behind such changes was the difference between
desired and actual skill. Moreover, varied reasons are discussed in the paper further. In order
to overcome from these problems, it has also brought the research and development
department which is further analysed in the paper. Afterwards, forms of communication have
been highlighted. Discussion ends with the recommendations as a change management
consultant in such a situation.
Forms of diagnosis and interventions
Several problems have been identified during the diagnosis. The first problem
identified was the skill gap between the desired and actual skill level of the students. The
major reason behind this skill gap is the lack of expertise and talented staff. In such a case, it
becomes quite difficult for educational group to attract the new students for availing services
of the educational group. Moreover, it is also found that the educational group is not able to
provide the relevant course as per the changing demand of students. Due to this, people
started moving to other countries for the sake of getting good education. In addition to this,
changes were also required due to changes in the corporate requirement as well as skill gap in
the labour market. During the time of bringing change, it is found that resistance of change
was the most significant problem faced on the side of students and other relevant stakeholder
(Ceulemans, Lozano& Alonso-Almeida, 2015).
Intervention is said to be the planned activities that is carried out to bring the changes
in organisation. These changes are intended to bring the improvement in functioning of the
organisation as well. Due to skill gap between the corporate requirement and students, it has
set up the research and development unit. The main reason behind opening of this department
is to ensure collaboration with the several sectors. This department will also assist in
developing different courses based on the skill necessity of the educational group. In addition
to this, it has also implemented the change that will be followed from top to down. For
solving or eliminating the problems in educational group, change agent is also helping it in
several ways. The major role of change agent is that it speaks in the favour of changes taking
place in organisation. These interventions were planned significantly and systematically so