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CRM Architecture PPT - Assignment

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Added on  2021-10-04

CRM Architecture PPT - Assignment

   Added on 2021-10-04

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CRM ARCHITECTURE
Abhishek Chaturvedi - A_03
Pallabi Chattopadhaya -A_32
Palash Saroware - A_44
Vivek Gaur - A_57
Vishal Nihalani - A_56
CRM Architecture PPT - Assignment_1
Process Level
CRM Architecture PPT - Assignment_2
Campaign Management - Generate valuable opportunities or ‘leads’
Sales Management - Understanding needs of a current or prospective
customer
Service Management - planning, realization and control of measures to
provide service
Complaint Management - improve customer satisfaction by addressing
problems directly
CRM Architecture PPT - Assignment_3
CRM Architecture PPT - Assignment_4

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