CSR. Customer Rel. ationship Management. Solving Custom

Hi, I have attached the assignment task...You have to make a hypothetical business and make 5 slides...I need very good and neat slides...You have to take position of system analyst who is willing to solve a emerging problems to a business owner. Your task is to make a 5 slides and its a presentation so you have to write all the things that iam going to describe while presentation in a details like a note so can talk for 5 minutes.That note must includes everything about company and what are the problems and how iam goin to handle the problems. Thankyou Thankyou

CSR Customer Relationship
Management
S o l v i n g C u s t o m e r S e r v i c e
P r o b l e m W i t h C S R

2
Customer Service Problem:
• Improper Customer Records.
• No quick responses to the customer
queries.
• Prioritizing complaints of the
customers is problematic.

3
FR
CRM System Capabilities:
• Can provide quick responses to the
customers.
• Can create centralized customer
records and can act as ticket-tracking
tool.
• Can prioritize customer complaints
and can send automated updates
about service outages.
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FR
Short-term and Long-term Benefits:
Short-term Benefits:
• Instant Service to the customers.
• Instant reply to the queries of the
customers.
• Better Customer handling.
• Saving important time for the
organizational employees.
Long-term Benefits:
• Better relationship with Customers.
• Greater satisfaction among the staffs.
• Cost Saving.
• Increased revenue for the Organization.
• Less Customer attrition.
4
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FR
Functional and Nonfunctional Requirement:
Functional Requirement :
• Automated Email Service to the
Customers.
• Provide excellent Customer Support.
• Handling Sales of the organizations
perfectly.
• Perfect management of the Customer
data.
Nonfunctional Requirement :
• Availability of the system must be high.
• High Scalability.
• Proper Backup Systems.
• Disaster Recovery.
• Feasible cost for the System.
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Time Plan for the CRM System:
Task Name Starting Date Ending Date Total Duration (Days)
Project Preparation 10/09/19 21/09/19 11 Days
Research and Planning 21/09/19 30/09/19 9 Days
System Designing 30/09/19 12/10/19 12 Days
System Deployment 12/10/19 31/10/19 19 Days
Project Closure 31/10/19 04/11/19 4 Days

FR
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References:
• Badwan, J.J., Al Shobaki, M.J., Naser, S.S.A. and Amuna, Y.M.A., 2017. Adopting
technology for customer relationship management in higher educational
institutions. International Journal of Engineering and Information Systems
(IJEAIS), 1(1), pp.20-28.
• Greve, G. and Schlüschen, A., 2018. From Customer Relationship Management to
Influencer Relationship Management. In Diverse Methods in Customer Relationship
Marketing and Management (pp. 80-91). IGI Global.
• Rahimi, R. and Gunlu, E., 2016. Implementing customer relationship management
(CRM) in hotel industry from organizational culture perspective: case of a chain
hotel in the UK. International Journal of Contemporary Hospitality
Management, 28(1), pp.89-112.
• Denizci Guillet, B. and Shi, X., 2019. Can revenue management be integrated with
customer relationship management?. International Journal of Contemporary
Hospitality Management, 31(2), pp.978-997.
CSR

CSR Thank You.