Cultural Capabilities - Assignment
Added on 2021-05-31
11 Pages2505 Words36 Views
Film and Theatre
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Running Head: CULTURAL CAPABILITIES 1CULTURAL CAPABILITIESNameInstitutional Affiliation
CULTURAL CAPABILITIES 2ContentsIntroduction......................................................................................................................................4Scope................................................................................................................................................4Aim..................................................................................................................................................4Video Analysis.................................................................................................................................5Literaturereview...............................................................................................................................5Video description.............................................................................................................................7Discussion........................................................................................................................................9Recommendations..........................................................................................................................10Conclusion.....................................................................................................................................10References......................................................................................................................................12
CULTURAL CAPABILITIES 3Introduction 1.1. BackgroundCultural capabilities, intelligence or self-awareness is defined as the skills, behaviors, knowledge and systems which would be needed to plan, improve, support and deliver services ina culturally acceptable, appropriate and respectable manner (Ang& Van Dyne, 2015). Cultural capabilities adoption in workplaces increases productivity (Belias&Koustelios, 2014). Safe spacerefers to an environment or place in which person(s) are feeling confident that they will not be discriminated, harassed, criticized, or be exposed to any emotional or physical harm(Barrett, 2010). 1.2. Aim This report aims at analyzing an environment that is safe or unsafe for people to express themselves in a culturally respectful and appropriate manner. It will focus on a video to describe a scenario which exposes cultural capability/incapability in the context of a workplace. It will later give recommendations on what is supposed to be done in such an environment to improve cultural capabilities. 1.3. ScopeThis report focuses on unsafe space created by a client who is impatient to follow procedures in an office situation. The video that discloses this interpretation is Fawlty Towers, communication problems; Handling Complaints season 2 Episode 1, a release of 1979, Feb 19 by
CULTURAL CAPABILITIES 4Spiers B. (Director). Scene 4 will be the main focus of discussion which represent unsafe environment for people involved. 2. Summary and Observations 2.1. Summary of the video clip The video is a 1979 BBC Television program titled Fawlty Towers where there is a receptionist involved with two clients in an office, a man named Mr. Fustin and woman Mrs. Richard. The woman who introduces herself as (Spiers,1979). Alex Richard seems dissatisfied and impatient with the receptionist and keeps shouting at her as the gentleman remain orderly waiting to be served(Spencer-Oatey& Franklin, 2012). Her shouting creates confusion in the office where later she is tricked to a conversation with a man who is introduced as Manuela (Roestone Collective, 2014). This scene introduces four distinctive characters with different attitudes and cultural capabilities(Spencer-Oatey& Franklin, 2012). The receptionist is Poly, two clients a male and female Mr. Fustin and Mrs. Richards and an organizational mate Manuela. 2.2. ObservationsThe receptionist in a spacious office who is referred as Poly has asked MrFustin immediately he arrived “Hello, can I help you?” and the woman, Mrs Richard who has just arrived comes from behind MrFustin and shouts “yes would you give me change for this please”?. “In just one moment, am dealing with this gentleman,” Poly replies. And after being asked to wait she becomes furious saying the taxi-driver was waiting for the change. This makes Poly very uncomfortable and disturbed (Roestone Collective, 2014). Poly politely asked whether Mr. Fustin would mind if she served her and replies, “nono just go ahead”. After a moment of receiving the change, Mrs. Richard returns interrupting that she booked a room(Kostelecký&
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