Applying Cultural Capabilities Report: Analysis of Safe and Unsafe Spaces

CUC107: Applying cultural capabilities report. Assessment 3
Applying cultural capabilities report
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CUC107: Applying cultural capabilities report. Assessment 3
Table of content
Table of content..........................................................................................................................2
Chapter 1: introduction..............................................................................................................3
1.1 background of the study...................................................................................................3
1.2 aim of the study................................................................................................................3
1.3 scope.................................................................................................................................3
Chapter 2 summary of the video clip.........................................................................................4
2.1 summary of the video clip................................................................................................4
2.2 observation.......................................................................................................................4
Chapter 3: analysis.....................................................................................................................6
3.1 empathy............................................................................................................................6
3.2 intellectual communication..............................................................................................7
3.3 awareness of body language.............................................................................................7
3.4 cultural chock...................................................................................................................7
Chapter 4: recommendation.......................................................................................................8
Chapter 5: summary and conclusion..........................................................................................8
Reference....................................................................................................................................9
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CUC107: Applying cultural capabilities report. Assessment 3
Chapter 1: introduction
1.1 background of the study
Cultural capabilities can be defined as the knowledge, skills, behaviors that are generally
required to plan, improve and provide services in an appropriate manner which is culturally
respectful (Ang, S., & Van Dyne, 2015). Safe space on the other hand can be defined as a
specific place or the workspace such as collages, meeting rooms’ banks and other social
amenities which are supposed to be free from conflict, threats, bias where people in this areas
are expected to live in harmony sharing ideas and experiences (Holley, L. C., & Steiner,
2005).
1.2 aim of the study
This report is aiming in giving the reader how space is safe or unsafe and the importance of
having a safe space. A summary will be provided giving a whole analysis and descriptions,
and all the sources will be provided to give the reader a broader scope for this area. A
recommendation will also be provided to give direction in an improvement of the safe space
where necessary.
1.3 scope
The report will focus on the examining cultural capabilities in the safe spaces and how this
help in relating to others. More important is that other sources will be used to analyzing and
expanding the cultural safe and unsafe space. The video that I will use is Fawlty Towers
published by the PI trainers on September 26, 2010. The video describes the confusion
brought by Mrs. Richard in a hotel who brought conflict to almost everybody in the hotel
customer service desk. This video depicts an example of an unsafe space.
Chapter 2 summary of the video clip
2.1 summary of the video clip
The video that I will use is Fawlty Towers published by the PI trainers and was filmed at the
hotel customer’s service desk on September 26, 2010. The video describes the confusion
brought by Mrs. Richard in a hotel who brought a conflict to almost everybody in the hotel
customer service desk. At first Mrs. Richard met Mr. Thurston at the service desk who was
by then being served by a lady. Mrs. Richard interrupts even without excusing herself and
insists that she needed a change after being served she returned again and further interrupted
this time arguing that she was the one supposed to be served and gave a false testimony that
she was there even before Mr. Thurston.
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