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Cultural Competency in Health Care Assignment

   

Added on  2020-04-01

9 Pages1305 Words91 Views
Running Head:CULTURAL COMPETENCY IN HEALTH CARE 1CULTURAL COMPETENCY IN HEALTH CAREName:Institution:

CULTURAL COMPETENCY IN HEALTH CARE2Introduction Communication refers to the action of transferring information, ideas or thoughts from one place to another according to Nemeth (2008). The main goal of communication is to be able to comprehend the information that is relayed to you. Different categories of transferring information that may include: verbal communication or speech such as radio, phone, television, directly face to face and other media, non-oral communication; this could be by body signs and gestures, act or even the dress code, written messages like by means memos, letters, emails, magazines, newspapers, books and via other media and Visuals such as logos, maps, graphs, and charts that can relay or communicate messages.Communication in healthcare is a very important tool available for giving the patients great care and provides their satisfaction. In health care setting, it must have a purpose that revolves around the needs of a patient (Bryan,2009).Communication process Messages are relayed as illustrated in figure 1 below. Feedback from the patient will show us how the message was understood and gives an opportunity for the health care giver to clarify andcorrect any confusion and misunderstanding soon as they arise (Bryan, 2009).

CULTURAL COMPETENCY IN HEALTH CARE3The communication ProcessFigure 1:Effective communication is transferring messages simply and clearly to other people aswell as receiving back the information with little or no misinterpretation as much as possible. Itrequires that the physician, caregivers, and all the other teams understand the patient and anyexperiences expressed (Burnard,1992).With a wide spectrum of team members providing the care during the process of healingof the patients from the doctors, nurses to housekeeping and catering teams, loved ones, andfamily, miscommunication may occur causing unintentional harm to the patient (Pagano, 2017).We can refer to anything that interferes with the main goal of communication as ‘noise”.Noise can greatly interfere with the understanding and interpretations of messages andsignificantly affect the interaction perceptions with others.PhysicianMessage/sChannelsPatient/sMeaningFeedback

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