Critical Evaluation of Cultural and HRM Issues for a UK Business Locating a Call Centre in Japan

BSc (Hons) Business Management Top up
BMP6003
International HRM
Critical evaluation of cultural and
HRM issues for a UK
business locating a call centre in
Japan
Contents
Introduction 2
A critical evaluation of cultural issues UK companies need
to take into consideration when locating a call centre
operation in Japan 3
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A critical evaluation of HRM issues UK companies need to
take into consideration when locating a call centre
operation in Japan 7
Conclusion 9
References 9
Introduction
International human resource management is the set of activities which helps
in managing human resource at international level. The thought of international
human resource is same as the regular human resource management. With the help
of IHRM the businesses can create innovative products and it helps the HR
managers to hire the best talent across the globe. Globalization is helping the
Human resource managers to create pressure on the employees, which helps the
employees to produce better outcomes (Adla, Gallego-Roquelaure and Calamel, 2019).
Internationalization helps a business to design new products and services which help
in fulfilling the needs and wants of the customers. This is a process which helps the
businesses to expand their business globally and build new customers across the
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globe. This report is the critical analysis of the issues which Human resource
managers will face while expanding their business in Japan. Further in this report the
cultural issues which have to be considered by the UK companies when locating
their call center in Japan have bee discussed. For HR managers it is important to
evaluate the market before expanding , so that they can make appropriate strategies
and can motivate employees.
A critical evaluation of cultural issues UK companies need
to take into consideration when locating a call center
operation in Japan
The Japanese economy is the third largest economy in
the world, the country is famous for producing innovative
products. The Japanese culture is different from that of UK's
culture, as their religious practices are different. Both the
countries are using different languages for communication, and
the use of gestures are also different. For evaluating the
cultures of both the countries hofstede's cultural dimension
theory has been discussed below-
Hofstede's cultural dimension theory- The model is proposed
by Geert Hofstede's, and this model is used to identify the
different cultures across the country.
 Power distance index- In this dimension the acceptance
of the less powerful members in the organization such as
family and friends are analyzed. Japan has scored 54 out
of 100 on PDI thus it is having moderate PDI (Chaudhary, 2020).
This means that the workers in Japan, listen to their
superior and do not question their decisions. Whereas UK
is at the 35th ranking on the PDI index, in UK the less
powerful employees accept the distributed power. The
countries having lower PDI have to distribute the power
equally.
 Collectivism vs. Individualism- In collectivism society
the focus is more on the relationships between the people,
they focus on the well being of the whole group. While in
individualistic societies the main focus is on the individuals
and their development. UK is having individualist society,
where the people are involved in themselves and highly
think of their image. Whereas Japan is having collectivist
society where people put emphasis on harmony among
the group instead of thinking about themselves.
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