(solved) Cultural Intelligence and Capability
Added on 2020-04-29
12 Pages2740 Words88 Views
Leadership ManagementProfessional DevelopmentLanguages and Culture
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Running head: CULTURAL INTELLIGENCE AND CAPABILITY 1Cultural Intelligence and CapabilityNameStudent NumberInstitutionDate
CULTURAL INTELLIGENCE AND CAPABILITY 2Cultural Intelligence and CapabilityTable of ContentsIntroduction......................................................................................................................................21.1 Background............................................................................................................................21.2 Aim.........................................................................................................................................21.3 Scope......................................................................................................................................22.1 Summary of video clip...............................................................................................................32.2 Observation................................................................................................................................43.1 Analysis.....................................................................................................................................5Cultural intelligence.....................................................................................................................6Safe space.....................................................................................................................................6Cultural capabilities.....................................................................................................................6Cultural Self awareness................................................................................................................6Recommendations............................................................................................................................8Conclusion.......................................................................................................................................9References......................................................................................................................................10
CULTURAL INTELLIGENCE AND CAPABILITY 3Introduction 1.1 Background People from diverse cultural settings use different languages to communicate, in relation,this creates a barrier in terms of communication for the people involved. Subsequently, so as tocounter such a situation, it is important for key players to adopt a safe space in order to maintaina peaceful relationship. The report will effectively unveil to its readers the subject of culturalintelligence as well as the concept of safe place and how it can be achieved among people ofdifferent cultural origins.1.2 Aim The report aims at describing the problematic situation which is as a result of languagedifferences between two individuals, Manuel and Basil. Also, the report will analyze why exactlythe situation is unsafe for people having what can be examined as cultural barriers and lack ofcultural intelligence. In addition, it also provides recommendations that aim at improving thesituation so that the issues revolving around communication barriers are fixed hence achieving asafety space. 1.3 Scope The central focus of the report is misunderstanding as a result of language differencesbetween two individuals, Basil and Manuel. The scenario can be comprehensively illustratedthrough the video of Fawlty Towers. In relation, Basil tells Manuel to consider a language lessonfrom a BBC Television Program. Technically, Basil, the manager and an English-speaking
CULTURAL INTELLIGENCE AND CAPABILITY 4person tries to correct the pronunciation of Manuel, his waiter who speaks Spanish. An unsafespace in this case is reflected when Basil is unable to achieve this and is fed up with Manuel. 2.1 Summary of video clip The name of the TV program is “Fawlty Towers- Basil Gives Manuel a LanguageLesson”, the program will be used to in an in-depth analysis examine the concept of culturalintelligence and safety space. Fawlty Towers was published on June 5, 2009. The TV program isbased on a work setting where a hotel manager called Basil request his waiter known as Manuelto make the needed changes in the arrangement of a meal. The two people are the central roleplayers in this video. The video in this case is relevant to the background study of culturalintelligence and capability in that it examines how exactly the aspects of cultural differences actsas an agent of creation of an unsafe space. There are two relevant scenarios that portray the main thoughts of this report. Themanager, while sitting in his desk noticed that the Manuel carried excessive butter in the trays forguests. He calls Manuel and utters “There is too much butter on those trays”, being a Spanishspeaker, Manuel panics upon hearing the phrase “on those trays” and technically rephrases thisto “ono dos treys”. The miscommunication is further extended when the attempts from both sidesto effectively communicate with the other fails. Basil feels frustrated and burned out as a resultof such misunderstandings. Basil then orders Manuel to go away. Basil’s assistant then suggeststo him to train a monkey so as to overcome such situations. The video is a comprehensive of howexactly the concept of cultural diversity may be a challenge.
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